We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,252 reviews.
no problem at all. collected. delivered and fuss free
24/12/19 by Robert McIntyre
Great price and easy to use website. DPD gave the best price but need more drop-off points to be user-friendly. Otherwise, very recommended.
24/12/19 by David
Really good services it was picked up on Friday and deliver on Monday so thank you very much will users again
24/12/19 by Customersue Webb
Excellent service and very fast delivery
24/12/19 by Mr Jex
Awful experience. I purchased the service required to send my parcel from the uk to Cyprus. I printed off the postage label provided by parcelmonkey. My parcel was collected from the pick ip point, where i was instructed to leave it. Only for parcelmonkey to forget to add the necessary label, before sending it onto cyprus. Therefore, the parcel was returned to my sending address, at a cost to me of £15! My family didnt get their presents for xmas. Parcelmonkey only gave me a small refund, even when it wasnt my fault, stating that it is written in the terms and conditions that only a partial refund will be offered. Only correspondence was through email, cause they dont provide a contact number, and there responses were of no use, very robotic! I had to contact dpd directly to get more information cause parcelmonkey wouldnt tell me anything. Waste of time and money. Parcelmonkey do not care. Wont be using again and i will not recommend them.
24/12/19 by Miss Lindsey Beer
It was very good delivery and on time.thanks.
24/12/19 by Manuchehr Amiri
Fast service
24/12/19 by Customer
What a really great service and the parcel arrived in first class order and on time at a really good price for the job Thank you !
24/12/19 by Jim Scott
Service was very good.Would continue to use it and would recommend it to all.
24/12/19 by Customer
Straight forward and simple to use, would recommend.
24/12/19 by Myopic Granny
Fast and reliable
24/12/19 by Customer
Package reached destination country within a week, but I was not told that Customs Charges would be levied on a gift. The young ladies I am sending the package to do not earn much money and it is difficult to pay the money levied by Thai Customs. If I had been alerted that this was a possibility, perhaps I could have paid an additional amount to cover potential customs charges. I have no expertise in customs charges and relied on Parcel Monkey to apprise me of any deviation from the norm when shipping a gift to a foreign country.
24/12/19 by Mrs Marion Clamp
Always give me the best choice for sending my parcels,
24/12/19 by Mrs Morgan
Great service, reasonable price, pick up and delivery as expected
24/12/19 by L Maxius
Extremely easy to use. Delivered on time. Very good value for money.
24/12/19 by Sandra
Good value service, and system worked well
24/12/19 by M jane
No problems so far. Parcel collected promptly. Unknown if it has reached its destination
24/12/19 by John Stuart
Always a good, efficient, service.
24/12/19 by Angela Shropshall Clark
Easy to use just what is required.
24/12/19 by Customer
Easy to drop off and delivered within a week to Spain. Will definitely use them again.
24/12/19 by Ann Harkins
Very straight forward. Service provider was prompt.
24/12/19 by Alistair Batchen
First class service every time.
24/12/19 by Customer
Easy, quick and good service.
24/12/19 by Customer
Very poor company to deal with, lost my parcel through Parcel force, yet liability lies with Parcel Monkey. The parcel lost was rare and not replaceable. It was covered for its value at payment stage, yet parcel monkey will not pay for lost goods, only £20 carriage costs.. Youre better off paying a few quid more using companies direct, as at least youll get something back if lost or damaged.. Happy to take your cash, usual flash in the Pan business.
24/12/19 by Factoryb
Parcel collected ,excellent service only issue the box was battered when it arrived .
24/12/19 by Customer
The last info on your tracker is from 4 days ago and there us nothing to suggest that it has even reached its country of destination.
24/12/19 by Mary
Parcel not yet delivered..... not sure why...
24/12/19 by PM
Due to holiday I left clear instructions to collect the parcel at the concierge in our building. Much to my surprise after coming home from my holidays, the parcel is still at the reception. I checked my account and it stated that the parcel could not been collected as I was not home contrary to my advise to collect the parcel at the concierge. I left my phone number but there was no attempt to call this even experiencing some difficulties when collecting. Since then Parcel Force is coming every single day to collect parcels at the reception but they refuse to collect this one. PM7873656
24/12/19 by Laura Galfi
Perfect service and cost effective
24/12/19 by James Preece
Parcel monkey dont care about customers, they did not even try and resolve my problem/ complaint last time....they just dont care
24/12/19 by Customer
Great service to date. Great value and parcels delivered on time
24/12/19 by Rachael Smith
Took a week for the courier to another couriers. Allow not a fault by Parcel Monkey, Customer service is really hard work, long delays between getting a response and they can’t really do anything to help! In future will book direct with the courier company and get a home collection!!
24/12/19 by John
Great experience :very straightforward and convenient service
24/12/19 by Anastasia
Didn’t deliver as promised.
24/12/19 by Debs
We use Parcel Monkey often for many different destinations, often overseas, and the service is prompt and competitive, except for the pallet service which is variable due to the carrier not turning up, but this is the only fly in the ointment, the rest is excellent.
24/12/19 by Oliver Rogers - Rogers Space Heaters
Price paid for delivery between 3 to 4 days but it was delivered in 10 days. Also package was to be collected but no Dpd driver turned up so had to do a drop off instead. High cost paid for premium service but received slow service instead.
24/12/19 by P Senanayake
I really like the service its safe and quick Im very happy to be your customer. Thanks
24/12/19 by Customer
Excellent service. All Christmas presents delivered to one location in less than 24 hours. I use Parcel Monkey every year for this reason. It would have cost a fortune with Royal Mail.
24/12/19 by Suzanne
Fantastic service, UK to France and delivered 4days.
24/12/19 by karen Huyton
Quick and easy. My individual instructions were carried out to the letter. Very impressed!
24/12/19 by Paul Richardson
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