We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
After refusing my claim for a lost consignment, they eventually (3 months later) paid my claim in full, but ONLY after me making a claim through the courts!!! I assume this is a tactic that this disgraceful company employs to reduce the quantity of claims they pay, hoping people don’t have the time, money or knowledge to pursue them. Take away message to anyone who feels that they have a fair and just claim with this company - register your claim online with the courts and let them deal with them. Good luck!
15/02/20 by MR JASON JORDAN
Very good service good price speedy delivery kept up to date all the time of where parcel was
15/02/20 by Tina Ketenci
Brilliant service and price, will use again
15/02/20 by SB
Still waiting for the parcel to be delivered. Online tracking shows attempts made by courier, when infact no one came and there were 2 people there waiting for the delivery. Numerous requests to parcel monkey for either to have the parcel at a collection point or provide the correct courier reference number in ES so that I can sort it myself and nothing, they blank online chats on say theyll let the courier know but nothing.
15/02/20 by Ashley
So easy and a lot cheaper than using parcel force from the post office.
15/02/20 by Customer
Perfect for saving time and patience, I would definately use this site again!
15/02/20 by Customer
Good price, fast and reliable, have used parcel monkey many times over the past two years never had any problems
14/02/20 by jeff
Excellent service all round
14/02/20 by Phillip Stringer
Easy service to use plenty of different services to choose from at reasonable prices
14/02/20 by Liam Kennedy
Was very pleased with charges about parcel in France did not arrive before my Daughter left to go on Holliday so parcel is still depo and my daughter does not return for over a week so am worried she may not get it regards John
14/02/20 by john randall
alway easy and superb
14/02/20 by customer
my parcel has not been delivery should be done within 4 days its now over 5 days worst company to send parcel
14/02/20 by pratap jethwa
Always simple, pay with paypal, great service.
14/02/20 by Adam fairbrother
Simply one of the worst experiences Ive had with a delivery company/ service provider. 2 consecutive days of no-shows from DPD for a package collection. Absolutely no assistance from Parcel Monkey except for a repetitive bot. And furthermore, no available tracking number that will allow access to DPD customer care team. All in all, the most frustrating and time-wasting of "providers". My guess is that the carrier companies do not provide Parcel Monkeys orders - and in turn Parcel Monkey have no way of providing any greater service to their customers, than a simple suggestion of rescheduling. Which simply means sitting and waiting for yet another 8am - 6 pm potential no show with zero communication. AVOID AT ALL COSTS
14/02/20 by Jourdana Davies
I can’t give a low enough rating. 10 Days and still waiting for parcel to be colllected!!!
14/02/20 by Customer Sarah
Dreadful. Parcel waiting 10 days to be collected. Still waiting collection. Keep being told sorry and rebooked for tomorrow but again not collected. Will never use again. Have recommended many times but now that’s it. My business will go else where. Awful!!! Very frustrated, now the weekend so have to wait until Monday again!!!!
14/02/20 by Customer Sarah
I knew that with how much I was paying it was cheap... But cheap comes at a price! Twice I book in a service (in one week because Parcel Monkey doesnt sort out their mess ups quick enough!) and twice nobody comes. Go direct to the shipper because at least you have someone to talk to!
14/02/20 by Cyrus Tchahardehi
Blooming awful, could not find the delivery address, other couriers no problem. Then wanted to charge me to return the parcel. Worst service ever ! Someone needs to be shot !
14/02/20 by BurnsInSun
Fast good service
14/02/20 by David B
All went well
14/02/20 by GARY K
disappointed really the service I booked was "2/3 days " but inreality 6 days later and my parcel has not been delivered
14/02/20 by dawn ridley
Waited in for two days for dpd courier to collect a parcel going to HKG. Computer generated replies from alleged people! No apology/explanation about delay from either dpd or ParcelMonkey, Cancelled order and sent it next day with Parcelforce no hassle and very straightforward. Already arrived Now waiting for refund, another computer generated reply... customer service non existent. To date it has cost me £70..I’m a pensioner....
14/02/20 by Customer
everthing was very easy to follow and took minimal time and effort to comljwate. truly recommended by me.
I give Parcel monkey 5 out of 5 for service. cheers!
14/02/20 by S Syed
Absolutely diabolical service. DO NOT use them at all. Unless you want to throw money away, lose your parcel and fight every day with their awful chat to try and get your money back. I paid good money to ship a parcel with DPD, they lost it, I spoke to DPD and they assured me it was Parcel Monkey who were not completing the claim for a refund. So I have refunded my purchaser and paid the delivery so I am out of pocket massively. Unbelievably bad service, they should be closed down
14/02/20 by Alex Scheele
Sent an electric guitar by hermes it arrived smashed to pieces..!!!!
14/02/20 by ROBIN PIZZEY
Always a good service, easy to use website as it saves all my previous deliveries. Good price
14/02/20 by Sherry Stone
All worked well
14/02/20 by Customer
Excellent service. Would recommend
14/02/20 by Kerry Elwin
The worst service ever. They lost my cricket bag and I havent been compensated for it at all. There reason as I took to long to write my claim. Pay the extra money and use a trusted service. Do not use this Parcel Monkey. What makes it worse is I have sent a letter off like I was instructed by on their workers and they havent responded to me. The people on the live chat speak in broken English and arent any help at all when it comes to lost parcels. DO NOT USE THIS SERVICE.
14/02/20 by Ashley Burton
Am registered user, no price difference but once in can use same addresses if needed, good price, good service, easy to use.
14/02/20 by Robin Bastable
Excellent service as always.
14/02/20 by Chris Roberts
A very useful and fairly straight forward way of getting a parcel delivered. You just have to get your parcel information correct otherwise you get quite harsh penalties from the parcel company.
14/02/20 by Craig
Very helpful team. Competitive prices. 100% recommended.
14/02/20 by Sorin
Easy to use service to get a good parcel delivery deal
14/02/20 by Mr D. Hoogmoed
Great service, reliable, on time collection and delivery. Large boxes arrived in good condition
14/02/20 by Beverley Hines
Parcel monkey was simple to use and made the comparing and ordering easy. I used a Royal mail drop off option and it was a third of the price if I had gone directly through RM. Will use again.
13/02/20 by Mark Little
Do not use. Took almost 2 months to receive a parcel that had been charged for over weight, a third of the contents removed leaving the contents vulnerable and damaged. They were really not interested. I did pack a perfume, in ignorance, after 3 weeks of chasing they told me this and asked permission to remove said item. I agreed but they took out so much more without telling me. They offered to post the perfume back to the collection point 20 miles away at an approx cost of over £20. It is impossible to prove items are missing - photograph everything as it goes in and you might have a chance
13/02/20 by Janet Vogl
Very good. Better than p2go.
13/02/20 by Customer
The parcel actually arrived promptly which is not something I have ever experienced from all the other companies we have tried
13/02/20 by Susanne lewis
Great services and prices now used Parcel Monkey 8 times within 2 Months and same great service no parcels damaged and delivered on time ..highly recommended
13/02/20 by David
