We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Could not have been worse service in any way whatsoever. First they lost my package, giving me a reference number and a webaddress where the reference given did not work. It was apparent that they had lost the package, the courier telling me they dont recognise the Parcel Monkey tracking number at all. Then they told me the item was badly packaged and had therefore to be returned: There are photographs and witnesses as to the quality of packaging, which was done in accordance with guidelines set by couriers. Subsequently they have claimed my package would be with them (by now last week), and its not. They claim it is on an untrackable return system (?!), they have even said they are not themselves couriers but I will have to wait until the package is "in their system" upon which they will contact me - now how can it be in their physical system if they dont have one, and how can it be lost to their tracking system, yet they claim to know where it is? At every point, getting information from them has been time consuming and they have repeatedly failed to answer basic questions, nor give an expected date for what they say has to be return to sender. It is now over 3 weeks since the package was posted and I have no idea whatsoever where the package is, and no date for return, not even a guideline - zero. The service could have not been worse in any way. I am used to UK couriers ****ing things up (weve all seen the videos on YouTube), but this has been extreme. AVOID THESE PARCEL MONKIES AT ALL COSTS, you have been WARNED!
17/12/19 by Julian Dixon
Second year I have used you for parcels to France . Excellent service and price. Maidstone to Bordeaux 2 days. Always recommend you if people ask
17/12/19 by Delicious
Very fast and reliable
17/12/19 by MD Mazharul Islam
First time went very well. Arrived in good time.
17/12/19 by Janine
Good price and worked well - our Christmas Pressies were delivered in good time and without any issues!
17/12/19 by BRIAN PALMER
Excellent service I would continue to use your company for the future
17/12/19 by kaloyan ivanov
Easy to complete and fast I’ve used them in past always good which can’t always be said for the communication skills of their delivery contractors
17/12/19 by Alfred Menzies
Very happy with service received, parcel was collected within 1 day and delivered on schedule no problems.
17/12/19 by Kathleen Brown
Brilliant quick efficient service would use agaiin
17/12/19 by Neil
Rip off company, they failed to deliver and failed to try a second time, as per their terms and conditions. Additionally, they then are asking me to pay another 50% of the delivery fee for their failure to deliver, citing clause 5.8 of their terms and conditions. However, 5.8 is relevant only to same day deliveries. So the moral of the story is do not use this company, and do not accept their take on their terms and conditions as they are totally clueless.
17/12/19 by sinca Ltd
Easy drop off, quick and reliable - use all the time to send packages to France.
17/12/19 by Lynn Slater
Waste of time entered the measurements weight and postal codes got several quotes immediately paid then was told label would be sent 30 mins later. Never received it then was told there was a problem and to contact them. Requested a refund and was told it would take 3:5 days to process! What was that all about?
17/12/19 by Mario Bros
Excellent service great value and easy to use.
Will use all the time now.
17/12/19 by David Smallwood
Excellent service. Very good prices.
17/12/19 by Customer
Easy and reliable
17/12/19 by Abc
Noone picked up my parcel.
17/12/19 by Customer
have been using parcel monkey for some time now always my No 1 choice
17/12/19 by Customer
Great service
17/12/19 by Customer
Easy to use, easy when drop off.
17/12/19 by Miss Brenda Lake
The parcel arrived today and is in good condition thanks.
I think it was a bit slow about arriving though.
17/12/19 by Customer
Good service but no way of contacting them to speak to someone, only email
17/12/19 by CS
Parcel arrived safely, took a bit longer than estimated but I think it is because the local post office is highly inefficient and must have delayed pick up of parcel from Thursday (when I dropped it) to Following Monday! So considering it left Uk on Monday and arrived safely at the Italian destination. On Friday parcel monkey was great! All tracked and at a fraction of Royal Mail cost.
17/12/19 by Customer
It’s excellent service.
17/12/19 by Customer
Easy, fast and efficient
17/12/19 by Customer
Picked up on time, delivered on time - no hassles.
17/12/19 by Jon Lavelle
Packaged arrived safely and in a timely fashion. Very impressed!!
17/12/19 by Petal Foster
Very impressed with your service.
I sent a Christmas parcel to my son in Singapore.
On Sunday 1st December I booked a delivery. It was collected the next day in the morning and arrived at his apartment the following Monday.
This is the second year that I have used your company and will recommend you if asked as you are so efficient.
17/12/19 by Mrs W Woolfe
So easy from booking to the person receiving parcel other end.
17/12/19 by Shazyiw
Excellent price comparison website. I have been using if for few years now.
17/12/19 by Customer
The parcel was collected on the date arranged, which is more than Hermes could achieve. It has also been delivered and signed for which will help with my refund,.
17/12/19 by Satisfied customer
Shocking service. Amazon insisted I use these clowns to organize a return. So booked Courier next day collection at a cost of £12.50 They sent me a label to print and attach to the box, which I did. The following day Courier turn up to collect the parcel, and he refused as its not even one of their labels, and on closer inspection not even the correct delivery address, and by that not just a wrong road but an entirely different company. So today I have spent 2 hours trying to speak with them, finally get through on chat, and not even an apology. Very abrupt woman. Sent me the correct label, so now an hour later Im still sat here wondering if theyre even going to collect the parcel. Absolute joke of an outfit, sat here all day waiting for a collection, and will now have to sit here all day tomorrow as well.
17/12/19 by chunky monkey
very easy to book online however the driver who came to pick up the parcels was abrupt and rude he said he could not wait 2 mins for us to fetch the parcel(they were less than 10 metres away!) hence 3 stars
17/12/19 by Miss sheila billingham
I always use Parcel Monkey when sending parcels abroad. Never had a problem, when needed help Customer Service was excellent. Their prices are cheaper compared to others. I can recommend Parcel Monkey to others.
17/12/19 by Claudy
Easy to book, good price and arrived in France earlier than expected.
17/12/19 by Roger Scrivens
Easy to use, good price and item arrived to USA in a few days
17/12/19 by Roisin Donnelly
Excellent as always
17/12/19 by Customer
I arranged for Courier to another courier next day from parcel monkey and no one turned up 5 day’s in a row so I had to go elsewhere, couldn’t get hold of anyone to get my money back. Then after 6 days Courier Turned up!!!
17/12/19 by Customer
Brilliant. Post Office quoted me £57 for a delivery to Italy. Took it home and booked DHL through Parcel Monkey. Parcel was picked up 2 hours later for a similar delivery timescale, for around £20.
17/12/19 by Ruth Austin
Very speedy booking, good price and delivered to the international destination very fast.
17/12/19 by Laura
This is such a convenient service. and good value for money too.
17/12/19 by Debbie Stevens
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