We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Easy to set up, easy to track my package. Very recommended
18/12/19 by customer
If you want a parcel to be delivered swiftly and quickly then I would highly recommend Parcel Monkey. Used about 7 times before and as previously stated, service and delivery have been outstanding.
This years parcel to France, picked up from my porch at 11.15 am on a Wednesday, delivered at 1 pm on Friday, to the middle of nowhere, where my sister lives.
18/12/19 by Customer - Greater Manchester
Easy booking good service easy to track totally stress free very reasonable price.
18/12/19 by Graham Barron
Always deliver on time, cant ask any better!
18/12/19 by Elizabeth Long
perfect thank you
18/12/19 by Noni Allen
Quick and comfortable service.
18/12/19 by Darius
Picked up and dropped off. Great
18/12/19 by Bev
Best service, best prices
18/12/19 by Philip
The service remains the very best. My best wishes to all at Parcel Monkey for 2020 and beyond!
18/12/19 by Paul Rogers
What a great service and on time could not fault it. Great price too
18/12/19 by Sue
Excellent service, parcel got to Australia in 3 days.
The only reason I didnt give 5 stars was that the way that parcel weight is calculated was not apparent in the instructions.
I assumed that the actual weight of the parcel would be used, but instead, the weight is calculated using Volumetric weight.
I could have packed my parcel in a smaller carton had I known.
18/12/19 by Christopher J Storey
Awful service. Sent a parcel via Parcel Monkey and Parcelforce. They collected on the 11 Dec and so far no one has no clue where it is or when it will arrive, if at all. The tracking service online is useless, it tells you nothing. There is only email addresses to connect them, no phone numbers so the entire process is hard work and it doesn’t even work. I won’t ever use this company again, I suggest you don’t either.
18/12/19 by Nina
Excellent service. Delivered as promised
18/12/19 by Customer
Fast service , good price.
18/12/19 by customer
Simple, cost-effective, transparent. No problems, enough communication
18/12/19 by Steve
Quick and easy organising and a good price.
Delivery by Parcel Force on time.
18/12/19 by Customer
Excellent service!
18/12/19 by Igor Igor
The best. All arrived in perfect condition on time I ll recommend to everyone. Thank you
18/12/19 by Nunwill
Amazing service. I will use it again! Secure delivery, plus you can track your parcel.
Highly recommended!
18/12/19 by M. Watson
All good and well priced.
18/12/19 by Lorraine Brownbill
Convenient and easy way to send parcels - select between whichever service has a more convenient drop off point is great. Thank you
18/12/19 by Pavlina
Easy to use, very pleased with service provided
18/12/19 by Ken Donaldson
The service was ok until it get to Portugal the delivery man, didn’t phone for deliver we add to make so many calls just to try for him to deliver again after three days so bottom line was woke the package was in dpd was ok in chronopost in Portugal was bad
18/12/19 by Paulo Ricardo
Excellent service as usual.
I dropped my parcel at the parcel force depot on friday lunchtime and it was delivered to Copenhagen Monday.
Quick service and a very reasonable price 8kg for just over £17.
18/12/19 by Sue Andrews
Excellent delivery service!
My experience with the force was perfect.
I noticed a lot of bad reviews but i realy couldn´t say anything bad. Best price i found online, fast delivery and they kept me constantly informed throughout the delivery process from Coventry, England, to Hamburg, Germany.
At one of the Coventry depots, which is a small convenience store, the employee had no clue what to do with it though since there was no scanning code on the packing label. So in the end i had to convince her to take it.
But it got picked up 12 hours later and delivered within 8 days.
The package contained a guitar amongst ohter things. Everything arrived intact, no singnes of wear and tear on the parcel.
Absolutely the best i could have hoped for.
May the parcel force be with you...
18/12/19 by Julian Gjessing
Very user friendly website. Parcel picked up and delivered very quickly to New Zealand. Excellent service again from parcel monkey.
18/12/19 by Kathleen Bence
If I could rate 0 I would the parcel arrived damaged
17/12/19 by Customer
I sent a parcel to my daughter in California monday 5th December dropped off at my local post office, arrived all intact lunch time Thursday 9th December
Brilliant Service with weekend inbetween well done Parcel Monkey.
17/12/19 by Carol cazzy
Excellent Service Dropped my parcel off Monday a.m, delivered to my friend in Almeria Spain Friday pm. Royal Mail usually takes min 10 days, and more expensive!!! will be using parcel monkey from now on
17/12/19 by Customer E.Fletcher
Fantastic company, such competitive prices & easy to use website.
17/12/19 by Town End Garage Ltd/TEG SPORT
Excellent service
17/12/19 by Martin Widdowson
I couldn’t ask for more. Placing an order was easy, I received an email re pick up time, courier arrived exactly at estimated hour, not a minute later! It was pretty amazing :) Parcel arrived safely and in one piece. Thank you :)
17/12/19 by Marita
Thought it was unclear ,filled in the information required and paid and followed by the taking it to Curry s where they would send the parcel from there .They had no idea what we were talking about . So ended up having to send the parcel from the main post office in Falkirk ,costing me a lot more cash . So quite honestly was very disappointed and would much appreciate the amount I spent which was £13 returned to me .
17/12/19 by Dusty
Can’t believe how how by going through this company I saved over £50. Using the save delivery company.
Great service kept up to date on information and fantastic value for money would highly recommend.
17/12/19 by Darren Cooper
The parcel did not arrive at its destination. The recipient had to track down the courier and then pick the parcel up. It appears that the courier tried to deliver the parcel to the incorrect address, even though it was correctly addressed.
17/12/19 by JP
Great service, only pitfall was once my package was out of the country the tracking became vague and inaccurate. That being said the parcel arrived earlier than planned and everything in one piece. All together a fantastic service.
17/12/19 by HLO
Excellent service have used previously and will again, value for money, boxes arrived in the same condition that they went
17/12/19 by Janet
Great service! Genius - used to spend a fortune sending stuff through the post office but this site gives me options - lots of cheaper ones! Love it.
17/12/19 by Katherine Grover
Nice friendly delivery driver
17/12/19 by Customer
Great communication
parcel arrived in UAE without issue
17/12/19 by Bernie
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