We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,252 reviews.
Great price and parcel delivered to Ireland as promised in two day even the week before Christmas.
28/12/19 by IDB
As the parcel hasnt yet even been delivered despite being told it would get there in 2 days, I am not very impressed.
28/12/19 by Elaine Terry
It didnt work as I wanted. I couldnt drop the parcel in the shop. Im talking about Courier express delivery
28/12/19 by Customer
Excellent service so easy and efficient .... thank you.
28/12/19 by Elizabeth Anderson
Parcel was delivered in great shape and within the promised time.
28/12/19 by Heather
Good price as compare to others.
28/12/19 by Customer
Good service. Prompt and efficient.
28/12/19 by Colin Read
Ok Service is good
28/12/19 by freda PilkingtonCustomer
great service and prompt
28/12/19 by jayne Gibbons
An absolutely shocking level of Customer service Website says 3 working days for Euro Priority. 16 days later and no parcel delivery so son had no Christmas present at all. Nothing. Live Chat is useless - they have no authority over the couriers, just adopt a "wait and see" attitude. Customer email Helpline is even worse - they can barely write English and cannot answer simple questions like "how much time will you give the courier before you take action?" Apparently there are no quality or service standards in Parcel Monkey. Just a desire to take your money and wash their hands of you. I asked for a refund and was refused. DO NOT deal with this company. If anything goes wrong they will not help - you have simply thrown your money (and your parcel) away!
28/12/19 by Rosi Y
Great service, allowing me to choose my preferred courier and drop-off point.
28/12/19 by Mike C
Excellent value for money, super easy to use!
28/12/19 by Customer
Delivery estimation lied. It’s going to take almost a week longer than expected.
28/12/19 by Customer
Great company to deal with & really competitive prices.
28/12/19 by Town End Garage Ltd/TEG SPORT
I had a parcel to send my relatives in Denmark for Christmas. When I went to the post office for a price it would have cost me over £30. I sent 1 small parcel via the post office on Friday the 13th December. The parcel I sent via parcel monkey wasnt posted until the 16th as I needed to print the labels. The parcel monkey parcel arrived in Denmark 19th December where as the post office parcel didnt arrive until the 23rd. In future I will be sending all parcel via parcel monkey as it was cheaper, faster, tracked and also insured! Fantastic highly recommend
28/12/19 by Jessica Beggs
Easy drop off, parcel delivered on top as promised. No damage or issues.
28/12/19 by Mr Brian Larsen
Really easy to use, printed my labels at home, sadly my local post office let the experience down, and a 24 hr delivery became a 96 hr.
28/12/19 by Customer
Efficient service, highly recommended
28/12/19 by Anna R
Excellent service. I had two large parcels delivered to two different addresses. Both collected on time and both were delivered a day early.
28/12/19 by Alan Masters
ParcelMonkey helps us to spend less time finding the best savings on postage (we post worldwide). In the case that something goes wrong they are normally very helpful with dealing with the courier used. We have found that it is always best to check the courier companies website for information regarding labeling and packaging as they can differ to the advice PM give.
28/12/19 by Lasercutz Ltd
Parcel was driven to nearest post office (that HAD COLLECTIONS on Saturday) 12 miles away, it was there nice & early paperwork/receipt issued all good had paid for EXPRESS delivery...next day for deliveries was Monday, someone would be there to sign for it & get it hidden out of the way...what a shame delivery on Monday passed by with no sign of the expected parcel....it was in the system but not where it should have been. Tuesday morning it got taken to the address & by sheer luck someone was there to sign for it. BETTER LATE THAN NEVER. I’m happy it got there only one day late but I’d have preferred it to get there at the arranged day & was charged for.
28/12/19 by Mrs McCulloch
Delivered parcel when it stated and less than half the price of parcelforce for the same service. Well done, keep up the good work.
28/12/19 by PaulM
Excellent! This was a very easy way to send a parcel to my sister in Ireland. Took less than 48 hours to be delivered!
28/12/19 by Customer
Easy to use and good value.
28/12/19 by Russ
Great service :-Parcel delivered on time, will definitely use again and would also recommend
28/12/19 by Barbara
Service appeared to be very good, but the provided customs documentation for returning a faulty item to a Chinese supplier was incorrect and the item has been stuck at Chinese customs for weeks now, which has delayed the refund !
27/12/19 by Sean
Wasn’t collected on the day that was stated !
27/12/19 by Darren Jeremiah
Parcel arrived in good condition and as scheduled.
27/12/19 by Matej
Brilliant fast delivery to France in 3 days!
27/12/19 by Customer
Ordered 24 hour service, the parcel arrived a day late, it was time critical, and the deadline was missed. contacted parcel monkey and was fobbed off with terms this, clauses that etc etc. Fact of the matter is, with this company you DO NOT get the service you pay for, once they have your money, their attitude is go and whistle
27/12/19 by Phil K Franks
Great service as always
27/12/19 by Diane Smith
We have a problem because we chose Parcelforce, thinking they were still connected with Royal Mail. They are not. Best avoid Parcwlforce going forwards
27/12/19 by Paul Birch
We use Parcel Monkey every time we want to send anything to our children and grandchildren in both the UAE and Germany. Easy website to use and always delivered.
27/12/19 by Customer
Fast efficient service 2 days to Ireland very impressed Thanks
27/12/19 by Karen Findlay
Having used them previously, I found their service great and good value for money.
27/12/19 by Roy Mushayahama
It has been fast, effective and very comfortable, The driver who picked up the package very friendly, and that is appreciated. A great team, thanks for everything
27/12/19 by María A. Servián
Great service!
27/12/19 by Customer
On time thanks
27/12/19 by Pierluigi Iuele
Easy to use website; clear directions; excellent service and good prices.
27/12/19 by AH
Quickly and efficiently
27/12/19 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
