We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
I really like the service its safe and quick Im very happy to be your customer. Thanks
24/12/19 by Customer
Excellent service. All Christmas presents delivered to one location in less than 24 hours. I use Parcel Monkey every year for this reason. It would have cost a fortune with Royal Mail.
24/12/19 by Suzanne
Fantastic service, UK to France and delivered 4days.
24/12/19 by karen Huyton
Quick and easy. My individual instructions were carried out to the letter. Very impressed!
24/12/19 by Paul Richardson
I would give no stars if I could! Most unprofessional company I’ve ever experienced, customer service is poor, might as well be a computer because the just send automatic/ general replies. Mostly not answering what you’ve asked. It took me 3 messages to get access to leave feedback! My parcel was not collected on FIVE occasions, were PM just rebooked when I let them know.. no reason a part from blaming the courier. Despite paying them for a service they don’t accept responsibility at all. I had to continuously chase PM to find out if it had been collected otherwise they would not of contacted me! My parcel was to be collected from a business and despite PM having their contact details the made me send them the label and have them print it on each of the 5 occasions. After all of that they cancelled it and told me they would refund me in 3-5 working days! Pathetic to say the least
24/12/19 by Stephanie
So easy, quick price comparison and quick follow up with address labels. Very useful!
24/12/19 by Muriel Robinson
Always a excellent easy to use service, these are no doubt the best way to send a parcel 1 million percent guarantee, you will not be disappointed, a returning customer like myself. Thanks guys
24/12/19 by Jamie satisfied customer
The parcel was supposed to be delivered in 2 days but ended up taking 6. When it arrived the parcel was badly damaged and ripped open on one side.
24/12/19 by customer
Good service, did exactly what they said.
24/12/19 by Customer
As usual an excellent service. Easy to use website and parcel collected and delivered efficiently by very helpful staff
24/12/19 by Mrs Valerie Furneaux
easy to use website for parcel comparison prices
24/12/19 by Miss Cherry Sutton
Parcel picked up on 12th Dec States that it was delivered and signed for on 20th Dec Recipient has not received Still trying to track its whereabouts
24/12/19 by David
Scotland to Hungary before Xmas, delivered my parcel between 4working days, well done guys thank you so much
24/12/19 by Jani
Parcel arrived on time as promised.Excellent delivery service at a very competitive price. I have used them regularly with no issues and would highly recommend them.
24/12/19 by Customer Julie
Parcel arrived in 3 days from UK to Italy, a record during Christmas period. Nobody was home but they left it in a safe space and they even wrapped it in a bag to protect it from rain. Really, really impressed and grateful.
24/12/19 by Davide
Such an easy to use service, really please.
24/12/19 by Michelle
Very easy to use
24/12/19 by Peter Philipson
You have lost my parcel which was sent to Vancouver it arrived on the16th December and now it cant be found - very upset.
24/12/19 by Customer
Parcel not collected until two days after it was due
24/12/19 by Mr Ian Sparks
Very simple, they lost my parcel
24/12/19 by Bren Jones
Our Response: Hello,
We are very sorry to hear this.
As per checking this stated that this has been delivered, if your customer has not received the parcel sent then please contact our support team so we can look into this for you.
Kind Regards
Parcel Monkey Team
Quick and easy service. Very cheap too. Will use again.
24/12/19 by Natasha
Parcel sent from USA on 9 Dec went through 13 States eventually arrived London on 20 Dec and has been stuck in London for 4 days. Tried to make contact with Parcel Monkey but it’s like Groundhog Day getting nowhere. So guess the parcel is LOST.
24/12/19 by Marion Batsford
Great easy to use service thank you
24/12/19 by Simon
Excellent. Parcel on time even if i sent it very close to Christmas!!
24/12/19 by Customer
Great service, easy to use and no problems. Thanks very much
24/12/19 by Sam*
Parcel monkey reduced the price by a third, we print the label easily. However the parcel force service bought through them has been very bad, so I would not recommend parcel force. I bought the option to deliver my parcel in 3 to 5 days. We left the parcel at the post office on Saturday 14th and not only my parcel is very late, but it is also been delivered to the wrong delivery depot and today 24th they will send it (or they will try, at this point) to send it to the right delivery depot. I needed that parcel by the 23rd,which shouldnthave been a problem. Vey unsatisfied.
24/12/19 by Paola Fossanova
Did not deliver parcel and want to charge me to have it returned under threat of destroying it if I don’t pay
24/12/19 by John Cowie
Great service
24/12/19 by Garcia, Enrique
The website said 3-5 business days delivery and it was well over 7 business days so my package was late.
24/12/19 by Customer
Excellent service as always
24/12/19 by Customer
Amazing and fast service thank you
24/12/19 by Malgorzata Kubik
Quick and reliable
24/12/19 by Jawad Butt
The tracking information was delayed i.e it wasn’t clear what day the item was going to be delivered .. also received inconsistent information from customer service however it was a speedy delivery and I was happy with the overall service.
24/12/19 by kim layne
Parcel force guy was very nice and helpful.
24/12/19 by Cc
A very efficient service, collecting for our house and delivering to France: very impressed!
24/12/19 by Thomas_John_Kirkpatrick
Brilliant service, great price speedy service. Overall excellent
23/12/19 by Mr Steve Watts
it was an exellent service and it was easy to track your goods thank you
23/12/19 by mrs jennifer prendergast
Brilliant! Always good value, reliable and efficient.
23/12/19 by Sue Turner
Easy process, quick delivery- access to printer required
23/12/19 by Femmigje Chater
I was quoted £12 for a parcel delivery to Sweden but when the payment came out it was over £15. This was despite making extra sure that my measurements and weight were correct (actually all rounded up). The parcel was Christmas presents for my nieces but they didn’t arrive in time for Christmas despite sending it on 12th December. Very disappointed.
23/12/19 by Customer
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