We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Prices were competitive and parcels arrived as stated and the website was easy to navigate. All in all great service and would recommend.
12/05/20 by Customer
Excellent service to the USA from England in 3 days also will use them again
12/05/20 by Peter Cohen
Shambolic. No customer service. No chance of resolution. Insurance that isnt worth the paper its written on. Avoid if you value your parcel. Nothing but a bunch of scoundrels.
12/05/20 by Al
Our Response: Hello,
Thank you for leaving your review and we are sorry to hear about your disappointment.
Please may you provide us with the PM order number for this issues and we will be happy to look into it further for you.
Kind regards,
Parcel Monkey Team
Excellent service, prompt and very professional
12/05/20 by Mike Jones
Easy and faultless process, no problems, quick and efficient and all for a really good price.
Wouldn’t hesitate to use again.
12/05/20 by Customer
Excellent service and very easy to use
12/05/20 by Customer
Glasgow to Ireland in 2 days! Excellent service. Great price. Reliable tracking.
Would not hesitate to book again!
12/05/20 by Danielle Thomson
Reliable service as usual. Delivered in time slot promised.
12/05/20 by A. Coulthard
Beware if using Parcel Monkey to send items with Air Express (which actually turned out to be Parcelforce). They use something called volumetric weight, so even when you supply accurate dimensions of your parcel and the exact weight of your parcel, they will still calculate its volume differently and charge you for extra weight. It was quite an unwelcome surprise to have an additional charge taken from my card two weeks later for something which was NOT justified.
12/05/20 by Allison
Fast and secure
12/05/20 by Customer
Great, quick and efficient service. No problems at all, efficient and cost effective.
12/05/20 by Mrs JHP
easy to use website and a great service. parcel tracking also very good.
12/05/20 by Julie Ridgway
Good trackable service. As a “Newbie” I found the website a bit frustrating and clunky. I used it for three parcels to be sent to international addresses. All prices achieved were in the region on 50% less than from a Post Office. Not sure how it happened but with one parcel my credit card was debited twice , albeit I only received one reference/order number.
12/05/20 by Customer
Having previously booked a courier collection through Hermes and them failing to show up, I was sceptical that anyone would carry out my collection.
The website was easy to use and offered clear options. Collection happened the next day and the tracking info was updated regularly. Item arrived with the recipient within the timescale 2-3 days. I would definitely use them again.
12/05/20 by N Westwood
Excellent service , collect at 1600 and delivered following morning at 745 . Can’t beat that :) and no label needed as driver had one ready . Brilliant value as well
12/05/20 by custbobatronomer
Have used Parcel Monkey satisfactorily on several occasions, finding their site easy to manage. Most satisfied with their service, especially having been kept up to date regarding my parcel deliveries.
I highly recommend this site.
12/05/20 by Customer Anne L Johnson
Good service,sometimes muddled trucking of the item ,but generally reliable
Thank you!
12/05/20 by tatyana simeonova
Was very good. Great price and Parcelforce did everything.
12/05/20 by Customer
Great Service
12/05/20 by Gail McGraw
EXCELLENT SERVICE YET AGAIN FROM PARCEL MONKEY!! PARCEL BOOKED ON THE MONDAY COLLECTED BY PARCEL FORCE TUESDAY AFTERNOON FROM SUFFOLK UK. DELIVERED CENTRAL FLORIDA FRIDAY MORNING. BRILLIANT!!!
12/05/20 by Mahoney
Easy and great price. Happy with the service
12/05/20 by Dez Wilson
Very good! Parcel was picked up and delivered so quickly
12/05/20 by Laura
Parcel Monkey is a great way to send parcels without the need to check each carriers rates...they do it for you. Your details are saved and so its quick and easy to book a new parcel pick-up or drop off with the options laid out starting from the cheapest. Also their help section is friendly and efficient.
12/05/20 by Philip
Very pleased with this service. It’s the first time I’ve used Parcel Monkey but will definitely use them again.
11/05/20 by Susan
Good service will definitely use again
11/05/20 by Gav
Allways is a service Al hairy biker mots
11/05/20 by Al Firkins
great saved me time and money
11/05/20 by Mr kenneth davison
Very good and very easy.
11/05/20 by Customer
From collection to delivery in under 24 hours, couldnt ask for better service
11/05/20 by Carly K
Couldn’t have asked for better service at both ends.
11/05/20 by shaun
Great instructions to follow. Parcel arrived at destination in time and in ONE PIECE.
11/05/20 by Steph
Excellent easy to use web site, good price, service good
11/05/20 by Dale Noyce
Excellent.. good way to send parcels from home , especially in these times where getting to post office or parcel drop off is so difficult .
Had to get in touch with DHL though as the tracking number from parcel mlonkey was wrong . Easily resolved with a Kwik call .
11/05/20 by Mickheva
Very good service.
11/05/20 by Customer
great great 111111111111111
11/05/20 by Andreas
amazing! u were reccomended to us by a courier-worker from another company that is often used by your company. I am impressed how quick and well u delivered my parcel.
11/05/20 by Chi
If I could put no stars I would. They had my parcel for over two weeks to try and send it to the UK from the UK I had no information from the tracking number for days on end. There was no phone number just a live chat which just kept you hanging on. Eventually the parcel arrived and it was smashed to pieces. It had either been jumped on or ran over by a truck. It was in a solid plastic tube. As I sold the item through Ebay I had to give the buyer a full refund. I started the claim nearly two weeks ago, I was asked to send the photos of the smashed item which I did they asked me to resend the which I did. I have heard nothing back from them even after 10days so I am out of pocket DO NOT USE a waist of time and money. Still FUMING
11/05/20 by Dear Mr Jones
I like this site is fantastic
11/05/20 by Carla Ines Silva
The parcel hasn’t arrived. I’ve e mailed 4 times. Got a response twice the last couple of times no response at all. Very lovely when they did respond and very helpful. Can not understand why there is no response now.
11/05/20 by Customer. Cheryl Kay
I used Parcel Monkey both for the uk and international and they have been fab
11/05/20 by alex
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