We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,502 reviews.
Parcel Monkey has helped us find the most cost effective way of delivering our goods both within the uk and around Europe. The service is quick and easy to use and is second to none, thank you parcel monkey.
05/05/20 by Customer
Can’t get help after you’ve paid Have emailed several times but no reply
05/05/20 by Customer
Lost package took money won’t respond to request for the package protection amount and gave fake tracking numbers and had us talking to different carriers that the company said the package was with but they never had it it’s been w months and parcel monkey has stopped responding .plus their chat on the company’s web site there the people the hire don’t have a clue very frustrated lost my refund from the company we were returning the dress to . Pay the extra bucks for company you can trusT .
05/05/20 by Jen
Great website, booked 2 parcels on Sunday evening to go down south and they arrived there on Tuesday morning.
05/05/20 by Jackie Graham
Amazing experience! Extremely helpful and informative.
04/05/20 by Customer
Very happy with the service every time I book a parcel through Parcel Monkey. Thanks
04/05/20 by Larisa
Simple to use, fast reliable delivery and great tracking.
04/05/20 by Mr Hutchinson
My parcel was picked up within the stated time slot, and delivered the next day-good service
04/05/20 by Cris Palmer
Excellent service- quick and easy. Will be using again in the future.
04/05/20 by Lauren M
Quick and easy to use
04/05/20 by Ali sharpe
Excellent value and service, particularly during these difficult times with Corona virus restrictions. 5Kg package collected from UK and delivered to France in 2 days.
04/05/20 by David
My parcel was picked up on Tuesday and delivered in Normandy France two days later on Thursday! If I had personally taken the parcel and driven to Normandy I would have had difficulty in beating this amazing delivery time.
04/05/20 by Nick Fairs
Worked did what I needed
04/05/20 by Iain
Amazing as didnt realise my parcel got to scotland from south the following day...
Only thing that would make this service impeccable would be a text message to say it had arrived!
Many thanks
Will def be using again
04/05/20 by Emma Cane
Excellent Service, very efficient and a good price. Thanks.
04/05/20 by Sophie Fenton
Very easy to use. Would highly recommend
04/05/20 by Customer
Easy to use website , online chat very helpful sorted out problems with no hassle and helped me find tracking info to say parcels had been delivered .
04/05/20 by Melanie Clayton
Excellent as always. My customer very impressed.
04/05/20 by CustomerJeremy Barber
Excellent price collected from my door and delivered 2 days later.
04/05/20 by Customer Jodie Kelly
Not quite delivered yet but very impressed with the service we will certainly use you again
04/05/20 by Barrie Ward
Simple to use! Great service!
04/05/20 by Adrian
Very happy to use Parcelmonkey for the last five months or so as the site gives me good options on the service I wish to choose for my customers.
04/05/20 by Dennis Mears
Everything worked like a charm. Odd shaped parcel delivered to the other end of the country in 3 days as promised. Good price too.
04/05/20 by Michael Cox
Great. Was very please.
04/05/20 by Customer
Speedy collection and delivery, which is why I always use Parcel Momkey.
04/05/20 by Kevin Wheelan
Easy and clear to use. Good range of options for postage. No queuing at the post office. Overall, really convenient.
04/05/20 by Vanessa Robinson
The parcel has still not left the UK after nearly two weeks.
04/05/20 by Customer
Excellent service
04/05/20 by Customer
Very quick, very easy to use. Delivered in time frame stated even during the COVID 19 lockdown. will definitely be using again
04/05/20 by Jen Blockley
Great service and easy to use.
04/05/20 by London North
Used the service for 2 parcels recently. It was faultless. Very happy, would use again for high value goods.
04/05/20 by David
EASY, convenient, inexpensive & reliable! Thanks to this I managed to get a device sent to my mum who cannot go out - we managed to see her in a video call for first time so it’s been brilliant! Will be using again. Doorstep to Doorstep for less than £10, can’t argue with that!
04/05/20 by Roz Hynes
Happy with service
04/05/20 by Lyn
I am glad my box has arrived on time especially during this pandemic. Thank you very much!
04/05/20 by Halimatussaadah Metussin
Easy to book. Parcel collected the following morning and delivered 24 hours later. Avoided queues at the Post Office and paid less and the parcel was tracked too.
03/05/20 by Bryan Steele
Easy to use the website and got a great quote.
Love the fact that I can compare co many companies and pick which one is the best TOC my needs.
03/05/20 by Gabriella Waller
Very quick and easy webpage to navigate and nice to have all the prices in once page. Came to Parcel Monkey after being left down by another company, but should of come here first. Collection and delivery was spot on by courier. Will definitely use again!
03/05/20 by Customer
Excellent service as usual. Parcelforce 24 next day by noon, arrived by 10am. Recommended
03/05/20 by Mum2five
Parcel monkey is fantastic in every respect.
Price, delivery, tracking schedule. I recommend it to so many people.
03/05/20 by Steve Miller
Every step made easy - first class
03/05/20 by John B
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