We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
No problems, thank you
18/05/20 by spendy
Excellent, no problems
18/05/20 by spendy
Found the best service quick and accurate
18/05/20 by Gary Clarke
Great communication and even thought they couldnt collect on the 1st day, they came back the next day and my goods were delivered timeously.
18/05/20 by Janine
Reliable and prompt. Well done!
18/05/20 by customer
Reliable service.
18/05/20 by Tony
Simple system to use, delivery was good.
18/05/20 by Customer FRANCIS METCALF
Really great service , clear communication
18/05/20 by Lynn
Really good search engine that provides multiple choices of carriers to cover all requirements, would highly recommend :-)
18/05/20 by Paul hankinson
Impressed with the ease of use and will definitely use them again. But, I had booked a 48 hour service, easy to do and well organised, my parcel was picked up Tues evening about 5pm so expected a delivery by Thursday evening, it was delivered the following Monday!
So one minor glitch but overall easy to use !
18/05/20 by Customer
Absolutely excellent . Very quick delivery. Will never use another company as i know you can rely on Parcel Monkey . Great service. Used it many times and will continue to do so .
18/05/20 by Gillian
Reliable service, so far so good
18/05/20 by Gary Kirby
Great service
18/05/20 by Luke LANGTHORNE
Sent parcel 2 weeks ago using parcelmonkey with 48 hour express service. I am chasing for last one week and am not getting proper answers. Just that we are chasing with courier, come back after 24 hours, we will contact you soon etc.Really disappointed with customer service who dont care for customers. Most of times it goes well, thanks to courier. But when it goes wrong then only you can really understand the customer service and Parcelmonkey really fails in this.
18/05/20 by Sammy
Very efficient, very happy with the service, would definitely use again. Thank you
18/05/20 by Heidi
Very well organized and carefully delivered. A bit of a delay due to the global circumstances, but overall very good quality of services!
18/05/20 by Customer
Excellent value and service. Fast, efficient delivery. Thank you
18/05/20 by Keiley
Brilliant service, quick, reliable
Would use again and recommend thoroughly
18/05/20 by Gina
no problems, went smoothly and only took 5 days
18/05/20 by Mr ashdown
Excellent service I would recommend them to anyone. A1 company
18/05/20 by George Gill
Amazing. I will definitely be using them again
18/05/20 by Customer
Always so easy to book . great prices and efficient service
18/05/20 by Ian Fenwick
Did exactly what they said they would do, quick and efficient delivery.
18/05/20 by Paul Ivory
Excellent service
18/05/20 by Customer
Excellent. Went without a hitch and a great price.
18/05/20 by Ian Arthur
Used again great service
18/05/20 by Customer
Great idea works really well to find the shipper to match your requirements.
18/05/20 by Mary Smart
Parcel Monkey makes sending parcels simple - both large and small. Excellent service and would definitely recommend.
18/05/20 by Century PR
Easy to book, print, and find drop off point. Even due to the virus and overload on post offices the parcel came in 5 days - as described on the website (international postage with Royal Mail)
18/05/20 by Agnieszka P
Although into early evening for collection during the busy lock down period, package arrived at its destination as scheduled.
18/05/20 by Penny Morrison
Excellent service. Parcel delivered next day.
18/05/20 by Marion Little
Poor customer service. I’m still waiting to here back about a complaint I put in months ago.
18/05/20 by Customer
Easy quick and safe thank you.
18/05/20 by Tomasz Rybianski
Always a great experience with Parcel Monkey, this time was no exception.
18/05/20 by Thérèze McCarthy
Easy to use and would use again
18/05/20 by Customer
Very trustworthy.
Quick and easy and a very inexpensive service
17/05/20 by Christopher Harris
Everything easy
17/05/20 by Pete Hopkins
Everything worked great and got to the destination in perfect condition. I used Parcel Force and the guy who collected was lovely, reassuring. Tracking was easy. i would use again. Thanks
17/05/20 by Lindsay Hope
Site was really easy to use. The service provided was great. Parcel collected the next day.
17/05/20 by Aaron Brett
Great service - thanks!
17/05/20 by angelina
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