We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,520 reviews.
Really simple to use with lots of choice , very slick and the collection took place as planned !
13/04/20 by Jayne Clark
Second time with your services. The parcel arrived on time, on good conditions.
Good job
13/04/20 by steven
Excellent easy to use service. Will use again:) Thank-you!
13/04/20 by Customer
Really disappointed with a service. My INSURED package was never delivered, a communication with Parcel Monkey was very poor and limited. Its been a over a month and the issues have not been resolved yet.
13/04/20 by Jakub Skorupa
Absolutely spor on with timing for ouck up and delivery excellent service
13/04/20 by Julie
Very good service! I highly recommend!
13/04/20 by Customer
Efficient and easy as pie
13/04/20 by mrs julia
Ty! Very good aggregator and served me well during the times I need it.
13/04/20 by Roger A
Excellent service despite Covid-19
Booked a collection and parcel was delivered all in under 48 hours. Very reasonably priced as well.
13/04/20 by PAG
very pleased with this delivery service
13/04/20 by Customer
Excellent service only problem I paid for 2 days international delivery and took 3 days but a part from that very good service
13/04/20 by Customer
Fantastic service, despite royal mail telling me they would take 2-3 weeks to deliver to Germany during coronavirus, parcel force did it in 3 days.
13/04/20 by caroline
Parcel Monkey is easy to use, fast and good value for money. Definitely my postage vehicle of choice.
13/04/20 by Bruce of Ballater
All went well and I was impressed with the price. . .
12/04/20 by Dear Mr Wilson
No problems at all
12/04/20 by Customer
Easy to use and quick and prompt service!
12/04/20 by Customer
great service
12/04/20 by Customer
Quick and easy to use! Have never done anything like this before, and was very beginner-friendly. I didnt even have to print a label! Got to the other side safely and without damage.
12/04/20 by Loren
Website very easy to use. Available options are set out clearly.
12/04/20 by Mr Biddle
The services rendered is more than bad. Is absolutely disastrous and indescribable. It is the worse courier services I have ever traded with in my life. I placed and order. No one come or calls but they keep on sending messages that the courier service came to pick it up and no one was home meanwhile am home all day because of the virus. Is getting to two weeks since I placed and till date, the recipient hasn’t received his medication nor have they taken it from my premises for delivery. I think is nothing but a scam courier services. No one should try them.
12/04/20 by Customer Faisal
Collection and delivery very quick , delivery to Germany and Slovakia within 2 days
12/04/20 by denise berwick
Quick and easy - Delivery was without any problems. Thanks
12/04/20 by Leen Meyer
Quick and easy - Delivery was without any problems. Thanks
12/04/20 by Leen Meyer
This was the first time I used Parcel Monkey, very pleased, excellent service, and for the weight of the parcel, and delivery the next day, excellent value, and much cheaper than the Post Office for the same service.
Would highly recommend
12/04/20 by Keith Thompson
All good no issues good price
12/04/20 by Claire
This was a very easy too use efficient service thankyou
12/04/20 by Customer sue
Fantastic service quite literally life saving parcel sent to Portugal to parents in lockdown - fast efficient and seriously reasonable will use again and recommend.
12/04/20 by Frances
Great service. Appreciate your hard work during these uncertain times
12/04/20 by Emma
Wow fantastic server from start to finish - even in these ultra troubling times. Just cant wait to have something else to send to use the service again!
12/04/20 by Robert
Very Speedy!
12/04/20 by Ak
Pretty amazing service. Thought there might be issues due to C19 but pickup was somewhat seamless and delivery on time to France. Thanks you
12/04/20 by Surgeon
received text.courier arrive on bang on time. next day. received another text from the courier. He arrived bang on time. highly recommend
12/04/20 by R Hammond
1st class service yet again.
12/04/20 by CollectPlus Customer
Parcel was not collected on designated day although I accept services may be impacted by the current situation. Once collection was rearranged, parcel was collected and arrived on time to its recipient.
11/04/20 by Tom
Awesome ???????? as usual Ive used them many times never had cause for concern. ????
11/04/20 by paul sellen.
Great service and good price
11/04/20 by moira
Excellent service, especially considering the difficult conditions right now
11/04/20 by CustomerJan Pike
Not necessarily Parcel Monkey, but I opted for Parcel Force to deliver two (non-identical packages), one to Italy and the other to the Netherlands. Needless to say, because of the incompetence of the Parcel Force pick up driver, the packages went to the wrong address. This ever happened when I printed 0ff the bar code at home. It is a serious fault with the system and it has cost me money. I am not happy.
11/04/20 by Customer
The whole process worked well
11/04/20 by David Levesque
Great service and price. It was so easy to book on line at a very reasonable price. I was quoted 5 times the price by another delivery service. This is why I know the price is great value for money. Collection was as expected and delivery prompt given current lockdown restrictions. So easy to track my parcel and confirm when it had been delivered. Would definitely use again.
11/04/20 by Ally
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