We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Fastest parcel I e ever send well done
23/05/20 by Boomerangs uk
Excellent service. Thank you
23/05/20 by Bridgettine Sisters
Easy to navigate site and quick to arrange both collection and delivery ....
23/05/20 by carly s
Everything perfect
23/05/20 by Irene
i did choose Courier next day delivery, 11/05/2020 monday, 15.37, driver collected, until 15/05/2020, not reach to receiver. i called Courier, because the parcel monkey is purely broker, any problem, just show your thirdparty website, sort it out by yourself!‘ Courier told me that they would delivery on monday 18/05/2020. as you known, they did not. next day, 19/05/2020, i set off from my home about 47 miles to their local depot, arrived at 8:17am, asked them to give me back my parcel, im going to delivery myself. now they could not find my parcel, ask me to wait, FINE！ i was seating in the car to wait, till 12:46pm, finally they found my parcel, and release to me, of course, i did delivery myself. 4 AND HALF HOUR TO FIND MY PARCEL! NO EVEN ONE SORRY I PAID POSTAGE (NEXT DAY SERVICE)
23/05/20 by Customer
Cheaper than buying direct from the courier and a very easy website to setup a postal order.
23/05/20 by Bimble
Does what it says on the tin!!!
23/05/20 by CSC
Excellent service
22/05/20 by Teresa
Cheapest I could find
22/05/20 by Anna
Fantastic as usual
☆☆☆☆☆
22/05/20 by Emma Cane
Simple, efficient and competitive.
22/05/20 by Alex FR
Excellent service overall.
22/05/20 by Damian
Excellent service and price
22/05/20 by Sandra
Unbelievable service. Half the price of Royal Mail and arrived in half the time. I would highly recommend this company. Amazing service. Parcel sent to Republic Of Ireland
22/05/20 by Customer
A bit expensive for 1 letter.
£50.00.
But the documents got to Cyprus which was important.
22/05/20 by David Dalby
Great site for finding the best price and courier for large parcels.
22/05/20 by KURT KUNZ
First class service
22/05/20 by Graham Morris
I am sure the good reviews here are a fair reflection of those times when everything goes well. My experience was that when a problem arose they simply walked away. There are very limited ways you can communicate with this company once a delivery has been made. No phone number and no live chat. My experience was that I paid for a parcel delivery via Parcelforce including full cost insurance. The item suffered damage during transit. Had I been communicating directly with Parcelforce, the problem would have been resolved easily. Unfortunately Parcelforce regarded Parcel Monkey as their customer, not me. Parcel Monkey showed very little interest in the problem and have not replied to my messages or even ask me for details of the damage. This has left me out of pocket and very frustrated. Parcel Monkey may be OK most of the time. They are not when problems occur. They offer very little in the way of value. Much better to deal with the courier service directly.
22/05/20 by Pete Scott
Easy, fast and cost effective
22/05/20 by Customer
Really easy to use service which helps you find the cheapest option. Received a text message from the courier collecting the parcel on the morning of collection giving a time slot for collection which was great.. Would use again..
22/05/20 by Customer
Amazing I couldn’t fault them and was amazed how cheap I’ll defo be doing this again
22/05/20 by Charmaine Preston
Brilliant! Using Parcel Monkey to send a parcel from UK to America. Arrived in 48 hours!
22/05/20 by Mike Paget
Booked in for collection on Monday ( parcelforce 24). Parcel never collected. Apparently driver tried too collect but no one home . Utter rubbish as I was in all day. The parcel was collected the following But didn’t arrive until Thursday . Not the service I paid extra for .
22/05/20 by Customer
Have used before and wasn’t too impressed but gave another go and very happy with there service
22/05/20 by Steve clough
Booked collection for the next day. Parcel was collected promptly and by a nice smiling courier. Good service all round. I will most certainly use Parcel Monkey again
22/05/20 by Mrs Gillian Hatch
Great service as always.
22/05/20 by Linda Gill
Ordered 48 hour service, currently been over 8 days now & still havent received the bike... Total shambles
22/05/20 by Customer
Great service on whole.. Picked up on time.. By a very polite man who respected my high risk state. Paid for 24 hour service.. But parcel delayed by 24 hours..
22/05/20 by C Woods
Great service as usual. Parcel arrived in the Pyrenees in 48 hrs. Amazing considering the current situation.
22/05/20 by Michael Speller
Offered a number of options at different price points.
Prompt delivery in difficult times.
Good received in full on time.
22/05/20 by Customer
Simple, quick........ just brilliant! Thank you
22/05/20 by Jenny Wright
Very simple to book a collection and really good value. Driver arrived on time and no need to go to a post office which was a bonus. Great find. Will definitely use again.
22/05/20 by Lucylou
Recommended
22/05/20 by Customer
Fast and efficient
22/05/20 by Mr Michael Clipson
I have used Parcel Monkey for many years, I can Hugo recommend them. Their website is easy to use, it finds good delivery deals and it has has so far never let me down.
22/05/20 by Customer
Excellent service on time !
22/05/20 by Customer
Pick up of the item went well, booked for delivery and paid for Parcelforce 24. Item collected on Friday last week, was expecting the item to be delivered to final destination by the Saturday, but this did not happen until nearly lunchtime on the Monday. I realise there are specific changes due to coronavirus pandemic, but the website indicated the item sat in the depot waiting delivery for too long for the payment I made.
22/05/20 by Customer
parcel was not collected at the time or even the day, or even the day after that that DHL had text me to say it would be, two days later. Whats the point in sending a text to say it will be picked up, when there is no chance that the driver can make it on that day.
21/05/20 by Nigel
Spot on as usual ????excellent service
21/05/20 by Dear Mr Daley
IM STILL WAITING FOR COLLECTION WHICH WAS PROMISED TODAY. EVENTUALLY HAD TO CONTACT THEM ( MONICA ). NO APOLOGIZE, JUST REEBOK ANOTHER DAY. NO CONTACT NUMBER OF CURRIER, NO NAME WHO IS GOING TO ARRIVE. AND NO WARRANTY AT ALL ! MONEY PAID, SO HAVE TO WAIT. BUT I DO NOT ADVICE TO USE THEIR SERVICES. POOR !
21/05/20 by Ludmila hroma
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