We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,511 reviews.
Quick and easy to place order for collection. Driver polite and proffesional definitely use again
28/04/20 by Clare Miles
Good prices seem to have gone up a bit is this due to corona virus . Usually affordable for USA but now more
28/04/20 by MRS AMANDA CLARKE
many parcels do not get there next day, even though that is what i have paid for. some have taken more than a week and goods are ruined. never had even a refund of the carriage costs.
27/04/20 by diana white
0n 07/04/2020 I sent documents to South Africa. It was supposed to be delivered on 15/04/2020. Its 27/04/2020 and still not delivered. PDP tracking info states it is at the local delivery depot. (Since 21/04/2020.) I contacted Parcel Monkey twice and all Im being told Is that they will get back to me within 5-7 days with an update on when the documents will be delivered! I paid for Air Express. I should have sent it via regular post instead. It would have been delivered by now and would have cheaper! (PM8174939) Not interested to receive any requests to contact Parcel Monkey. All I want to know when the documents will be delivered and what their complaints department details are!
27/04/20 by CJ van der Westhuizen
As good as you could have hoped. Especially in these challenging times. Top work
27/04/20 by Christopher Kennedy
The large parcel arrived on time thanks
27/04/20 by David Christie
Parcel sent to france by dpd arrived a day before expected!
Booked delivery via parcelmonkey which was quick and easy to do. Reason being due to parcelmonkey having an account with couriers they get a discount for each parcel so it meant it was cheaper than going direct.
Only downside to this is that you have to give through parcelmonkey with any queries or issues as they are the account holder/customer which can be very frustrating having to go through a third person. Thankfully no issues on this occassion so did not need to contact anyone in regards to the shipment.
But bare this in mind if you book deliveries using companies like parcelmonkey.
27/04/20 by Nic kelly
Fantastic service, 10 stars
27/04/20 by ian corbin
Quick.. on time and value for money and... great comms
27/04/20 by Emma
Great service from the parcel force team contracted through parcel monkey.
Prompt delivery and carried everything expected of a carrier.
27/04/20 by Gordon Bennington
Not bad think to say. I will use again
27/04/20 by Massimo
Very pleased with my experience with parcel monkey . The service was easy to use at every stage and my parcel arrived in France exactly when they said it would , despite mail disruption across France due to the lockdown . Will definitely use this service in the future .
27/04/20 by John Barker
First class service,always reliable.
27/04/20 by Customer Nice old cases.
Rip off - trying to refuse to pay compensation for a lost parcel
27/04/20 by Customer
I paid extra for a 2 day service to Ireland and it took a week to arrive. I appreciate we are in abnormal times but Parcel Monkey shouldnt be advertising and charging for fast services when they know they cant deliver. The contents of the package was perishable and had to be thrown away.
27/04/20 by sheep
I ship my personal belongings from England to Sweden. I have only ever had 2 minor problems, PM solved both above my expectations. All packages arrived within 5 business days, usually 3.
Door to door 20kg £20 between two European countries. Cant do better :D
27/04/20 by David Avery
We would recommend Parcel Monkey highly, because of the ease of their initial online order and the constant (even through these difficult times) collection and delivery using the professionalism of Parcel Force
Heritage Conservation
27/04/20 by Heritage Conservation
I ordered next day deivery and it was not delivered untill the second day.
27/04/20 by Will
Was easy to do and cheaper than the normal company I use. And my daughter received the parcel quickly will use you again x
27/04/20 by Karen Richardson
As always excellent job
27/04/20 by dokun
Terrible experience with parcel force via parcel monkey for the second time. A 48 hour service has taken almost a week, the parcel was lost and then found destroyed again!!!
27/04/20 by Jen
Our Response: Hi Jen,
On behalf of Parcelforce, we are sorry to hear about what has happened here.
Please contact us via the Support Centre when logged into your Parcel Monkey account and our dedicated Support Team will be able to help you further with this.
Kind regards,
Parcel Monkey Team
Good variety of senders to choose from, depending on your requirements.
27/04/20 by Customer
Still waiting for parcel to be delivered ? No reply from messaging them either. Disappointing !
27/04/20 by Customer
GOOD SERVICE THANKS
27/04/20 by CustomerMR R JOHNSON
Despite Covid 19, still an excellent service.
Tracking kept me up to date
27/04/20 by Alastair Rhodes-Dawson
Very effecient and reasonably priced service, package was delivered securely and on time, Very easy process.
27/04/20 by KR
Great support, everything went smoothly
27/04/20 by Mr Michèl Pohle
Fantastic service very reliable great service
26/04/20 by Tony
Excellent very quick
26/04/20 by Customer
Damaged item, paid for extended compensation and have been waiting a month for a response. APPALLING.
26/04/20 by Jon Bonnar
Good service. Only disadvantage was having to take the box to local post office. Dont know why (not told why) it couldnt be collected.
26/04/20 by David Blair
Excellent service would definitely use again.
26/04/20 by Raymond
some of the services are cheaper than others and P.M presents good value when used.the tracking info. is good.the only downside is that some services inexplicably do not have the paypal payment option which can be off putting.
26/04/20 by david
Great service
26/04/20 by S. Johnson
Brilliant Service! Super helpful and clear to use!
26/04/20 by Luke LANGTHORNE
Easy from start to finish
26/04/20 by Customer
On time collection. Delivery to Jersey from UK in 2 days by Parcelforce. Excellent.
26/04/20 by David
Excellent service as usual. Easy on line booking. Delivered to Spain in 5 days
26/04/20 by Caroline fisher
Did everything it said it would. Collected on time and delivered in a few days. At a very reasonable cost. I would use them again.
26/04/20 by Mrs. Laura Corby
collection on time - delivery next day - perhaps just a little expensive.
26/04/20 by Customer
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