We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,518 reviews.
The parcel sent to Brussels with a delivery attempt at 8.45 am!! was returned to me without contacting the receiver or scheduling a new delivery. The offices were of course closed at 8.45 am, with a clear warning for opening hours on the door. No effort made.
23/04/20 by Customer
A complete shambles. Parcel monkey openly lie about the parcel delays and cant dig themselves out of a whole when their lies are exposed. They refuse to log a complaint and manage the concerns. If you have to use this service, please hope nothing goes wrong as they dont care. Once they have your money they couldnt care less about you as a customer or your customers who are waiting for their parcels. I appreciate we are in unprecedented times and that the delays arent of their doing, however the lack transparency and honesty in dealing with the situation and prefer to fabricate chain of events and then try and lie their way out of the horrible mess they have created.
23/04/20 by john
EXCELLENCE SERVICE
23/04/20 by Customer
during this lockdown , quite something, thankyou !
23/04/20 by Customer
Fast, friendly, and extremely professional, parcel was picked up and delivered with no problems and the price was was really good
23/04/20 by Jeff Bird
Great service I’ve used a few times now I booked a collection from the USA to deliver to the uk excellent I live in the uk
23/04/20 by christopher riseborough
Quick to set up collection. Price good too.
22/04/20 by kenneth churms
Excellent service, great prices - highly recommended.
22/04/20 by M.Z. Bober
Five stars, what more can I say!
22/04/20 by Customer Bill Bailey.
A genius way of making money from doing very little. I take my hat off to you ???? I personally think these reviews should go to the companies that actually deliver the items not the company who only generates a consignment label.
22/04/20 by Customer
Quick, easy and preferable pricing. Parcel arrived perfectly
22/04/20 by Customer
Most excellent service, never use anyone else.
22/04/20 by Jem
I am very pleased with the service!!! Picked up late Thursday afternoon, my niece in Holland received 11 Monday morning!!! Even in this strange time!!! Well happy!!!!
22/04/20 by Maria Hawkins
Driver turned up, rung the buzzer and didnt come up. I went down and he had just gone knowing I was in. Arranged to have it collected the following day and nobody turned up. Had to wait until the next week to have it collected.
22/04/20 by Tom
Overall a good experience. Good communication. Parcel was elated but information given re Coronavirus. Parcel arrived in Ireland in good condition. Will definitely use again. Good value
22/04/20 by LP
Very simple to use, the parcel was picked up and delivered as promised.
22/04/20 by Mr B
parcel collected a week ago , delivery not yet effected , why please?
22/04/20 by Spike
Excellent service very well priced
22/04/20 by Customer
Very easy to use site, competitive pricing, collection updates, all in all great experience and would use again.
22/04/20 by K Mccormick,
Helpful website, job turned out fine
22/04/20 by Margaret F
Very good easy site and it finds the best prices.
22/04/20 by Sarah
We were very happy with your service and would definitely use you again. Thank you.
22/04/20 by Clive hall
Could not be better or cheaper !!
22/04/20 by Andrea Wise
Collected, delivered on time. Enough said.
22/04/20 by KCBS
Pick up was in time, service was easy
22/04/20 by csaba
A great, reliable service, especially now in lockdown. I would recommend it. xx
22/04/20 by Pam Fish (NAWG Chairman)
Delivered thankyou
22/04/20 by Mr Benn
My parcel was collected & delivered on time with good online tracking coverage and at a reasonable cost. Id certainly use Parcel Monkey again.
22/04/20 by Angus Clark
very reliable and great prices.
22/04/20 by Marcus
2days late but also delivered extra wrong parcel, which was addressed to the receiving address wrongly
22/04/20 by Customer
Booked in orders then they got cancelled for no reason had to wait 5 days for refund, Customer service is shocking
22/04/20 by S
Super easy to use and excellent service.
22/04/20 by Customer
My item wasn’t collected and the service I paid for hasn’t happened. On querying the delay an why it hadn’t been collected was given no reason but would rebook collection for following day. No refund offered either unless I cancelled the now late order and started all over again. As a customer that’s used this service before I am greatly disappointed an will seek an alternative provider now
22/04/20 by Customer
My order was placed over the easter holiday so there was an understandable delay in getting a pick up date but despite the irregularity of deliveries in france during the coronavirus crisis the package was picked up in london on tuesday afternoon and reached rural Burgundy on friday - much better service than other suppliers
22/04/20 by Customer
Excellent service once again. Parcel picked up and delivered next day.
22/04/20 by Marion Little
Really quick service thanks
22/04/20 by Abbie Bowmer
System was clear and easy to do. Reicipient Has contacted me to confirm safe delivery
21/04/20 by Mr Steve Jarratt
Perfect service from drop off at the post office to delivery in Germany 3 days later. Def recommend Parcel Monkey!
21/04/20 by sandra
S**t service as courier damaged items? No response for claim neg fab received and £55 out of pocket, absolute c***s! Thanks
21/04/20 by John Mclatchie
Great! I could send my craft cider for a reasonable cost. Bonus is it arrived all in one piece at my friend’s in Liverpool, who is working very hard finding hospital beds and care home places for sick and elderly.
21/04/20 by lisa letchford
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