We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Really pleased with the service- easy to use. Good tracking. Had had disastrous experience with Hermes (will never use them again!) so was delighted with parcel force who picked up parcel on the day they said they would & delivered it when they said they would. Would recommend as a reliable way to send a parcel.
17/05/20 by rachel
Really easy website and good flexible prices for larger of heavier parcels
17/05/20 by Helen RIchardson
BRILLIANT! cheaper to use parcel monkey than to use direct suppliers. saved me lots of money.
17/05/20 by Tikka
Really good service would recommend
17/05/20 by Customer g payne
Parcel was collected Thursday wasnt delivered til Monday
17/05/20 by Mrs king
Very efficient. Good price. Item collected and delivered as promised. To service
17/05/20 by Sue Packham
Always collect, always deliver, never had a problem
17/05/20 by CollectPlus Customer
Fantastic . Gets parcel fast over and way better than others Good choice of couriers
17/05/20 by Helga Frost
i paid for collection before mid day & it was collected at 1pm
17/05/20 by Customer
As usual, excellent service :)
16/05/20 by Andrew
Twice I place a collection and no one arrived to collect, I then had to contact the company to arrange another collection
16/05/20 by Customer
Brilliant service. Delivered within the time specified. Will use them again.
16/05/20 by Teresa
Swift delivery even in these hard times
16/05/20 by Jon Butlin
ordered on Sunday, via website from Austria, collecting was on Monday!
parcel arrived on Friday in Vienna, Austria!
excellent!
16/05/20 by Christian Widerhofer
Great service
16/05/20 by Suleman Darsot
Well Parcel force has shown its got to Switzerland but no idea how I track it to the destination. Its not finished yet!
16/05/20 by mr fixit
Very quick delivery from UK to USA. Collected Mon, received Wed.
16/05/20 by Mark Long
Great service! Prices are lower than on the other websites. Recommend!
16/05/20 by Seb.
Not compensated for extremely late delivery!
16/05/20 by Liam
Easy to use website and delivery partners are reliable.
16/05/20 by Customer
The service provided was efficient and fast. My parcel was in America within four days.
16/05/20 by Ivor Sexton
Fast delivery!!
16/05/20 by Customer
Easy to use, excellent price.
16/05/20 by Customer
Very fast and professional
16/05/20 by Emilija
Brilliant Service.
In a time of lockdown Parcel Monkey went way above and beyond to help me.
Yes its true to say my parcel was delayed a little but given the current circumstances completely understandable.
I would not hesitate to recommend Parcel Monkey.
Special thanks to Poonan for excellent customer service.
16/05/20 by Yvonne
Use of your Web site was nice and clear, along with the process of placing the order. So hence the 5 stars. Parcel force duly collected my parcel on the given date, but it has spent three days in depot waiting to be sent on to the delivery address, so not as pleased with their party of the relay as I am waiting for a refund on faulty goods but do appreciate the current situation.
16/05/20 by Donna Evans
Excellent service
Sent email with an hour window notifying me of when parcel would be collected. Polite driver collected within the time stated. I could track my parcels journey. Received another email telling me when I could expect delivery. Delivered, parcel in tact. All round brilliant service, reasonably priced. Will use again.
16/05/20 by Alison Burton
Parcel collected one day and delivered the next without fuss. Good price too.
16/05/20 by Andrew Osborne
Good service,
Good Price
No problem with collection or drop off.
Friendly drivers
16/05/20 by Cathy Clark
Excellent service. It was so much easier than I expected. I sent golf clubs to Sweden for under £30 And even though we were in lockdown, the courier picked up my parcel from me the next day
16/05/20 by Customer
No problems, quick and easy transaction.
16/05/20 by Christopher Mills
Very good very professional no moaning all good Thank You.
16/05/20 by Customer
Had some larger than normal packages to send after eBay sales- opted for parcelforce as a carrier. ParcelMonkey made the process simple and straightforward, with little or no need to queue at the Post Office
15/05/20 by Jon32
Absolutely fantastic , my parcel was picked up and delivered to me next day, will use again
15/05/20 by William Dunlop
Took a parcel to a repairer arrived all good had to send it back a week later so sent it off in the same box well packed and arrived extremely badly damaged then proceed to tell me its my fault because of the way I packed it and except no responsibility?, **** service with no reply in days from customer service
15/05/20 by James Davis
Excellent site, I have used it to send and collect parcels in the UK and Europe. So far, excellent service!!!
15/05/20 by Maor N
Excellent service
15/05/20 by Colin Doyle
Cheapest I could find for 2 x 19kg parcels picked up next business day as advertised - delivered less than 48 hours later by Parcel Force - Parcel Monkey cheapest - tracked and signed for - great service best price
15/05/20 by Paul W
First DX doesnt want to show up then GLS loses one of my packages. And in all of this mess Parcel Monkey is just a useless middle-man slowing down the communication between me and the couriers trying to slow the issues. (Not that the couriers are not at fault, they are very often very bad) Prices are cheap, yeah, but pray nothing goes wrong because between the poor customer service and the unfriendly couriers you are in for a treat!!!
15/05/20 by David
I booked a pick up , got charged TWICE and didnt get the delivery confirmed. 1 month waiting for refund.
15/05/20 by Ignacio Sietetrece
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