We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Great service......highly recommend them
13/05/20 by Geraldine Akosa
I paid for a ParcelForce24 service which ended up taking 3days, only being delivered on the fourth. Not what I expected at all and let my customer down. But I’m sure the usual excuses will be made.
13/05/20 by andy
I post a lot of parcels online. AVOID PARCELMONKEY AT ALL COSTS! I sent a parcel and was charged £16 initially for a large 5kg box through Parcelforce on Parcelmonkey. The payment was accepted, the parcel was accepted at collection and the parcel was delivered. Two weeks later I received an email from parcel-monkey, saying they were charging me an EXTRA £52 for the parcel, as they decided they are going to charge me on the volumetric weight rather than the actual weight of the parcel, as it was only a light but bulky parcel. Why was this not advertised at the time if they were going to charge volumetric weight?? Why was I quoted and accepted payment at £16 and why was it not raised any sooner that there would be an extra charge? How can they justify charging a total of £69 to deliver ONE parcel that was only 5kg in weight?!?!?! To add to the problems - although this is not Parcel Monkeys fault and is more a reflection on Parcelforce - the parcel actually arrived damaged and now my customer wants a refund. Parcelmonkey - advertise the actual price before trying to con people for extra money!!!!
13/05/20 by Danny
Parcel arrived safely but just outside the 3-6 days quoted
13/05/20 by Customer
Excellent as usual. This time we shipped to Portugal and arrived in no time in pristine conditions
13/05/20 by Customer
Excellent service again even in these challenging times. Its reassuring that Parcel Monkey can be trusted to help get your parcel to its destination with minimum fuss.
13/05/20 by A. McG
DO NOT USE. Booked a next day delivery service with Parcel Monkey. No collection occurred on the scheduled day despite my chasing and being promised a collection. But then no collection happened either on the 2nd day despite further promises. No proactive communication by Parcel Monkey and no responsibility taken by them - it was the fault of everyone but them. Lots of references to small print and no person to speak to in order to resolve. Could not recommend them less.
13/05/20 by Andy Routley
Very efficient will use again
13/05/20 by David Shilvock
Would recommend them
13/05/20 by Customer
Absolute Fraudsters Parcel was fully paid at source but charged again for freight etc at the time of delivery for roughly £50. Also, it was delivered 3 day late. Rubbish.
13/05/20 by Usman
Excellent job done Very simple to use
13/05/20 by CollectPlus Customer
Bought next day delivery with them (using Courier) - didnt get next day delivery. Customer is unhappy. Im unhappy as I didnt get what I paid for. Tracking links dont work either. Now waiting for customer support to respond.
13/05/20 by Paul
rubbish I paid for 24 hour express delivery and both parcels took three days to get there, p1ss take to be honest
13/05/20 by David Gee Failsworth Manchester
Thank you so much.
Everything went smooth and reliable
Thank you
13/05/20 by Margareta Griesz-brisson
First time I’ve used parcel monkey and found them to be reasonable on price and very efficient on delivery
13/05/20 by Colin Shutt
Brilliant service even in these difficult times
13/05/20 by Linda Gill
Picked up on time delivered in good condition and when expected, well done.
13/05/20 by Alan Povey
Excellent service, irrespective of the covid-19 outbreak which has caused delay to almost every thing. My parcel got to Germany in 48 hours. ????
13/05/20 by Ozy
I weighed and measured my parcel. I’ve now had more money taken from my bank account as they said it was heavier. I do not appreciate people just randomly taking money from my account, and then telling mE after. Where’s the proof?
13/05/20 by Emma
I have used this company for 7 years and sent hundreds of parcels all of the same size, always via Parcelforce. Two weeks ago, Parcelforce made a mistake when measuring and weighing one of my parcels. They charged Parcel Monkey an extra £24.89 and, without any notification, Parcel Monkey passed the charge onto me. I said it was obvious the mistake laid with Parcelforce because all my parcels are the same size. PM said that they needed photos of the original parcel with original label and with measuring tape alongside. Who takes photos of the parcels they send. Despite all the evidence, PM refused to do the right thing and refund the charge. They just hid behind the evidence they said that Parcelforce wanted. I said that they would lose a customer just for £24.89 but they didnt care. I am now with Parcel Compare.
13/05/20 by Richard Dellar
Booked Sunday evening for collection Monday and delivery Tueday, courier was Courier, got SMS from Courier Monday morning to advise delivery slot, they never turned up, when chased was told driver run out of time. Was finally collected Tuesday late afternoon, driver was moaning because hed forgotten it was a collection and he now had to return to depot rather than going straight home, so wasnt surprised to find this morning on tracking the parcel that its been delayed. Just got a fob off excuse from Parcel Monkey, wont be using them or Courier again.
13/05/20 by Kristina Rogers
Excellent sevice.
13/05/20 by Christine Holliday
DREADFUL COMPANY....DO NOT USE, February the parcel went missing, they finally after chasing it up daily refunded the parcel costs and promised me the £60 compensation on the 16th April and to date I have still not had it and now they say they paid it and its the banks fault........needless to say I rang the bank and they have not had it. So fed up I plan on suing them. Been in touch with the small claims court and its all on hold because of the virus, however if you do go down that route you are entitled to claim reasonable expenses and when I asked what was reasonable 15 mins at minimum wage for each time you have to contact them is perfectly acceptable so far I am going to claim for over 5 hours and the court fees plus the £60!!!!
13/05/20 by Suzy Osborne
Excellent service, no problems at all even during this crisis.
13/05/20 by Nath
Great service under very different conditions.
13/05/20 by Andy Hillier
Great service, resonable prices
13/05/20 by Oliver Vincent
Fantastic service , opted for parcel force which was cheaper than actually using parcel force directly . I Will be using Parcel monkey again !
13/05/20 by Paul Sayer
The service was just so jah bippy
I felt like I’d had a binky bip foot massage when they arrived to collect my bempo parcel
Is just wicked my kolengo
13/05/20 by Stephen Luke
excellent service
13/05/20 by Customer
Very unhappy service 24hr delivery turned to 5days delivery.
12/05/20 by Joseph Olanrenwaju
Very easy to arrange collection online. Driver came next day to collect, was friendly & helpful
12/05/20 by Tracy
First time I’ve used Parcel Monkey with first delivery to the US. All went very smoothly indeed. Defo be using again. Thank you ????
12/05/20 by Karen McSkimming
Excellent thank you
12/05/20 by Customer
Easy to use and good prices.
12/05/20 by customer
Excellent service. Booked online on Tuesday, item collected Wednesday and delivered Thursday. cheaper than booking direct with parcelforce!
Would definitely use again.
12/05/20 by Happy Customer
Good service from Parcel Monkey no issue with them. The mistake I made was choosing DHL.
Will definitely use Parcel monkey again but not DHL.
12/05/20 by Stephen Blake
All I can say is I will use again in the future very reliable and very quick in delivering the items. And very reasonable in price.
12/05/20 by Mr Bradley
Terrible service from parcel monkey. Booked a collection on Thursday and it was due to get collected Monday. Courier never turned up. Tuesday text to say item will be collected today. Guess what yep.never turned up for parcel. Spoke to courier company and parcel monkey hadnt sent the collection for monday to them and then cancelled the tuesday collection and re-booked for Wednesday. Im now at a total loss when my parcel is getting collected and its nearly been a week since zi booked it. You cant speak to anyone other than web form and response is never linked to your questions. Will stick with another courier from now on
12/05/20 by Andrew Crampton
In the circumstances the delivery was fine
12/05/20 by Disappointed
Very impressed.
12/05/20 by Michael C
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