We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,513 reviews.
Having used Parcel monkey on numerous occasions to send parcels to our son in Italy I am always delighted and astonished at the speed of the delivery. We handed the parcel to the Royal Mail guy on Monday lunchtime and it arrived Friday at the same time in Italy..7.5 kg for £19.00...Amazing.
24/04/20 by Dorothy Cobb
Very quick, simple and easy to use and it worked out much cheaper when sending multiple parcels. Would recommend
24/04/20 by BOBBY DIXIT
Like clockwork
24/04/20 by Customer
Sent a 2 parcels to the value of £415 to Greece almost a month ago and the tracking via parcel force shows that the parcels are held in the UK being held for export which has been the case since 2nd March 2020. Parcel Monkey have said that the parcels have already been exported to Greece and they are investigating the matter. This has been the same response now for 2 weeks. They wont give me a claim form and they havent updated me further on my parcels. Terrible customer service. Ive purchased insurance for both but they refuse to start a claim. Ridiculous as i now risk losing a new customer as well!!!!!!!!!!!!!!!!
24/04/20 by Customer
If you read my previous reviews on this company, you would see that nobody is actually dealing with any issues. Even my last post was predictably replied to in their standard manner of asking for a PM number to give the appearance that they are dealing with the issue but nobody actually is. I submitted the PM number and had no response. The address that they give for complaints is not accepting mail either as I have had a tracked mail returned because there was no reply. My communication through their portal is exactly the same - they give responses which prove that they are not actually reading any messages but posting standard replies which give the false impression that they are handling it.
24/04/20 by TK
Very good service
Competive pricing
Less than half price compared to post office
24/04/20 by Mohammed Ashraf
Very good service no problems at all in these difficult times
24/04/20 by Lynne Cullen
Certainly a very efficient service. Highly recommended.
24/04/20 by Custome
very easy to use. good service and reliable.
24/04/20 by Customer
Excellent service as usual
24/04/20 by Customer
excellent super easy to use
24/04/20 by siobhan keilaus
Excellent service that collected on time and delivered quickly!
24/04/20 by Customer
Thankyou quick and reliable during this awfull time
24/04/20 by Daniel
Took book and have the parcel collected was simple and the service was good
24/04/20 by John B
Fantastic cheaper than going direct well done no hassle easy to use
24/04/20 by alexandria lyons
Spot on. Painless. Always reliable, friendly and professional. Displayed real awareness of social distancing.
24/04/20 by Ray Hallam
Never used this service before but Im glad I did. Resonsably priced and amazing service. Will definitely be using again in the future.
23/04/20 by Customer
Never Disappointed with the service. Always received parcel on time.
23/04/20 by Fatima Bhatti
I booked a delivery on the 6th of April with collection by ParcelFarce on the 7th. The service from ParcelFarce was International Priority. The parcel has still not been delivered as of the 23rd of April. To date, I have exchanged messages from FIVE different people at Parcel Monkey regarding the non-delivery and nonsensical tracking status of my parcel. None of them has a clue as to what is happening. On one message, they gave me a new ParcelFarce tracking number. I now have two different ParcelFarce tracking numbers for my one parcel. Parcel Monkey send mostly copy and paste answers to enquiries. Ive also been told that I cannot start a claim for compensation until the parcel has been delivered. Yes, really! Here is the salient part of the message: "We will have to wait for the parcel to be delivered first before we can raise a claim on this". Stop and think about that for a minute! I think that tells you all you need to know about their customer support. The recipient of my parcel is now asking me daily as to where the parcel is and both of the ParcelFarce tracking numbers show different tracking events that make no sense whatsoever, so I have no idea. Even worse than Parcel Monkeys complete lack of customer service skills is the reviews for ParcelFarce on TrustPilot. I wish I had read those reviews before opting to use them via Parcel Monkey. It has been a catalogue of disasters and I am sure that when it is time to make a claim, Parcel Monkey will do their utmost to avoid paying out.
23/04/20 by TazLondon
Great Service
23/04/20 by Customer
Great price quotes compare to other websites, and ease of use. Cant go wrong!
23/04/20 by happy customer!
Great service all round
23/04/20 by Mr. mohammed mughal
Easy website and good value for money. Recommend Parcel Monkey.
23/04/20 by Steve H
I Always use Parcel Monkey great site
23/04/20 by Nick Mackley
They do exactly as it says. I normally use Parcel Force and they are never late and parcel arrives in top condition. Used them many times and will use them again
Highly recommended
23/04/20 by Customer BP
Simple to use the website dispatch labels received within 15min good service
23/04/20 by Robert Barker
Service they provide was spot on and prices were great also
23/04/20 by Customer
It is the first time that we have used Parcel Monkey, but we were impressed as it was very efficient, no hiccups and everything went smoothly.
23/04/20 by Carol Rogers
In These very challenging time....my parcel still arrived in a very good time. Thank you
23/04/20 by Trudie
I have always had a good experience with PM, until the last time I used them sending a parcel to France. Through no fault of PM, DPD delivered the parcel but for some reason the driver didnt sign on behalf of the customer. My initial communication with PM said the parcel had not been delivered, but through simple investigation on my part - I confirmed it had. Issue over? Alas no. I have received regular messages from PM over the last few weeks, and each time its someone different. Each time I tell them the parcel has been received, and not to worry. Each time this simple message isnt understood. So, the saga continues.... The website is easy to use and I have sent numerous packages through them, each time no problem. However dont use the customer service team, the service is beyond bad, it is absolutely shocking.
23/04/20 by EB
Very impressed and lot easier than I thought it would be. The cost was a lot cheaper than I envisaged.
23/04/20 by Patricia Ducket
Probably the worst customer service I’ve ever experienced. Charges a premium for insurance and doesn’t honour claims. Lost £200 as a result. Beware.
23/04/20 by Anonymous
Very impressed. Picked up on time and delivered quickly
23/04/20 by Jo
Used Parcel Monkey before and always found you good, booking online was easy and was provided with a tracking number.
23/04/20 by David Hutchings
Picked up on time and fast delivery . What more can you ask for . Perfect
23/04/20 by Helen carey
The parcel sent to Brussels with a delivery attempt at 8.45 am!! was returned to me without contacting the receiver or scheduling a new delivery. The offices were of course closed at 8.45 am, with a clear warning for opening hours on the door. No effort made.
23/04/20 by Customer
A complete shambles. Parcel monkey openly lie about the parcel delays and cant dig themselves out of a whole when their lies are exposed. They refuse to log a complaint and manage the concerns. If you have to use this service, please hope nothing goes wrong as they dont care. Once they have your money they couldnt care less about you as a customer or your customers who are waiting for their parcels. I appreciate we are in unprecedented times and that the delays arent of their doing, however the lack transparency and honesty in dealing with the situation and prefer to fabricate chain of events and then try and lie their way out of the horrible mess they have created.
23/04/20 by john
EXCELLENCE SERVICE
23/04/20 by Customer
during this lockdown , quite something, thankyou !
23/04/20 by Customer
Fast, friendly, and extremely professional, parcel was picked up and delivered with no problems and the price was was really good
23/04/20 by Jeff Bird
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