We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Excellent service impressed with the service
Thank you
26/05/20 by michelle mccance
Terrible! No facility to speak to someone and the online e- tickets men’s that the person answering your query takes no responsibility. 1 month on and my parcel hasn’t been delivered, yet it is scanned everyday at the depot. Because the parcel is being scanned, parcel monkey won’t allow me to claim for a lost parcel, even though it hasn’t left the local depot for over 3 weeks!! Terrible customer service. They don’t care
26/05/20 by SMITH
I have a tracking no but I cant see my parcel anywhere since it left on the 20th of May.. The site is not updated, I have no idea where they are, I am pressed for time as I am returning goods and only have a couple of days left to get there or else they will come back.. this is bad service!
26/05/20 by Gabriel Constantin
Speedy delivery
26/05/20 by Customer
Had communication throughout but still not received parcel so I cannot comment fully.
26/05/20 by Customer
Absolutely amazing service from start to finish!!!! Thanks so much
26/05/20 by spencer
Really easy to use and great value
26/05/20 by Customer
Easy to use service from Parcel Monkey. The courier service I chose was as described and delivered from UK to France in the exact time estimated (3 days), even with Covid 19 restrictions
25/05/20 by Askew Sarah
Very pleased with this service and would use again.
25/05/20 by Customer
Excellent and flawless service, at a better price than one will ever get directly from the couriers. I will definitely recommend you.
25/05/20 by Seth
Top way to do a parcel so simple find the cheapest and them print label and post simple
25/05/20 by Steve Gill
Excellent service
extremely satisfied
25/05/20 by Customer
Parcel monkey were brilliant - sadly let down by their courier ...UPS (Croydon). Parcel monkey did a great job nagging UPS but seemed pretty ineffective Got there in the end
25/05/20 by Simon
Very good service and on time!
25/05/20 by Customer
I used this service for the 1st time. Paid £40 for a collection of a parcel 4 days ago, and it has been shown as at hub for four days. I was expecting next day delivery. Up until now I have not received any correspondence from parcel monkey or parcelforce its really bad.
25/05/20 by Natalie Renford
Used quite a few times now but on the last occasion the parcels werent collected and I had to rebook collection. Just a bit annoying when you paid for next day because it was important. However, service is normally good, just may not use the same service.
25/05/20 by Sparrow Automotive Limited
Very good, keep up the good work.
25/05/20 by paul upex
Easy to use ....and painless. No problems.
25/05/20 by GDD
Parcel due Fri 22/5. Now 1500 on Monday 25/5. No replies to messages. No replies on chat room. No tracking details on my parcel. No help. No information. No service to speak of. VERY disappointed and frustrated.
25/05/20 by Zeke Neville
I was delighted with the speed and quality of your services. I would not hesitate to use you again and would certainly recommend you to my friends and anyone that needs a quality service.
25/05/20 by Philip
Picked up as promised , delivered quickly . Excellent service all made very easy .
25/05/20 by robin
Amazing first experience with Parcel Monkey. Delivered overseas quickly and with care. Thank you so much!
25/05/20 by Melissa
The service was excellent and very reasonable
25/05/20 by Kay Johnson
Good service quick and very convenient
25/05/20 by Angela
Always reliable and efficient
Would would recommend and will be using again
25/05/20 by Barbara Hill
Good efficient service
25/05/20 by customer
Good efficient service
25/05/20 by customer
Usually very good but do compare with Royal Mail for parcels weighing less than 1kg and large items. On two recent transactions I saved almost £10 online.
25/05/20 by Paul Bursnall
Super fast, super efficient, great prices!
25/05/20 by Customer
Excellent service from collection to delivery.
25/05/20 by Customer YS
from New Zealand to the UK in 4 days whats not to like and a lot cheaper than DHL as well
25/05/20 by Allan
Great service and great value
25/05/20 by Bev Derby
100% as always cheers fast service and safe
25/05/20 by Edward Lamotte
As smooth as a rats back! Fantastic service
25/05/20 by Mitchell, Yorkshire
Brilliant prices, easy to book ,
Best around
25/05/20 by JOHN NIXON
Excellent service from start (pick up) to finish (delivery). The tracking details were updated efficiently & quickly. Our son has lived in Sweden for over 3 years now & this was by far the quickest he’s received parcels/mail. We will not hesitate to use your service in the future.
Congratulations & well done, superb!
Ian & Mary Frame
24/05/20 by Mr & Mrs IG Frame
During lockdown parcel monkey has been invaluable. My Daughter and grandchildren live in France and I have sent a few parcels across. On average it takes around 3 days door to door and the collectors are always friendly
I have recommended the service to friends
24/05/20 by Ronnie
Not great paid for premium service for international delivery to Oman. 3-5 working days. Day 6 no successful delivery and the no information about tracking. It was meant to be a surprised gifts! Clearly disappointed. I get the COVI19 situation but they were happy to accept the money for premium service. Not one for usually complaining but readers reviewing carefully before committing might be worth going directly to couriering company Sorry parcel monkey for the review but very disappointed.
24/05/20 by A Chaudhry
Very good service and quick very happy
24/05/20 by Michael
I always get an email asking for a review .Ill say the same as the last few times , I used parcel force service through monkey and have no complaints .Goods delivered when they were supposed to be .I will use monkey again and again until I have a problem , Ive not had any problems .
Cheers guys for all the services that you offer .
24/05/20 by Paul
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