We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,518 reviews.
Paid for next day delivery parcel was collected last wednesday. tracking has been showing as friday delivery ever since it is now the following tuesday and I have contacted parcel monkey many times and had no luck in finding out why my parcel is delayed or where it is. I have had parcels posted since then that have all arrived. I will be using UPS direct going forward.
21/04/20 by Customer
Quick and easy
21/04/20 by Customer
Good prices and service but not the best in dealing with claims for damage.
21/04/20 by Roger Hale
I sent two parcels at the same time, that needed to get to the destination together. Only to subsequently find out that the parcels somehow went via different routes and arrived 24 hours apart!
21/04/20 by Paul
PARCEL COLLECTED EARLY AND DELIVERED WELL BEFORE THE EXPECTED TIME.
EXCELLENT SERVICE WILL DEFINATELY USE PARCEL MONKEY AGAIN. WOULD RECOMMEND TO FAMILY AND FRIENDS.
WELL DONE - EVEN IN THESE DIFFICULT TIMES WITH COVID 19.
21/04/20 by Michael East
Excellent service, wouldnt use anyone else
21/04/20 by Stewart
They delivered a new mountain bike and damaged it. I paid the extra insurance to cover this and when I went to make a claim they tried to say it wasn’t packed good enough. I worked in the packaging industry for over 10 years the bike was packed inside 3 triple walled boxes with 3/4 of a giant full size 1500cm roll of bubble wrap and 1/2 a roll of jiffy foam. They now trying to say it has to be large bubble wrap. The claims department are full of ****. And after the damage they caused they won’t pay out. Please avoid using this company by all means. They will rip you off. Even have cctv of the driver banging the box into the side door of the van without a care in the world. Will be getting the courts involved with this case and also the ferret. So let’s see what that brings. Avoid avoid avoid at all costs. You have been warned. If you want to see the Evidence to the item along with the amount of packaging that was on the item please contact me at p3nf0ld-photography@hotmail dot com
21/04/20 by Kristian Penfold Brindle
Excellent service . Especially at the moment when we are in lockdown. Well done
21/04/20 by Tony Smith
I used your services to get a parcel to the USA as quickly as possible at a time when all travel is limited, and few planes are travelling across the Atlantic..... you would usually offer this service door to door in 2/3 days - and my parcel arrived in 6 days, which is quite frankly pretty impressive in the circumstances..... it journeyed from Dorset, to Southampton, to Reading, to Heathrow, to East Midlands where there was a delay waiting for a plane, to Cincinnati in Ohio, then to Texas, and finally to its destination in Austin. I am extremely grateful!, and would not hesitate to recommend Parcel Monkey UK.
21/04/20 by Dee Boyd
Used for the first time, and was very impressed with their service. Item was delivered on time, and tracking service was first rate. Highly recommended.
21/04/20 by Tyrone Giraud
Good service
21/04/20 by Lynda
After having delivered a radiator that I didnt need and was returning to a supplier in its original packaging damaged and then denying a valid insurance claim, they provided me with an address to send a complaint. Having already suffered a loss of about £100, i spent a further £6.70 to register the letter and the message was undelivered because there was no response. This is totally unacceptable. It seems they employ very few people who cut and post replies without any thought or due consideration to their customer and their circumstances. Other companies are coping well despite the difficult environment under COVID-19 but this company is giving false information and unconcerned by the losses they are causing their customers. The only response they are giving to any customers with any grievance on this and other forums is to ask for a reference number to give the impression they are taking action but in fact are totally unresponsive to grievances. This company needs to be shut down for cheating people and hiding behind the COVID-19 situation, I found several other complaints on the internet about them which were dated before this situation. I regret not researching this company and considering my potential loss before engaging them.
21/04/20 by TK
Easy comparison. Will use again
21/04/20 by Rachel
Great service as ever. Thank you.
21/04/20 by Rachel Harris.
Always very smooth and straight-forward. Would highly recommend.
21/04/20 by Customer
I can only be honest and say that parcel monkeys relationship with Parcelforce is outstanding. I booked this parcel on the 14th of April and dropped it at my local post office were it was picked up at 4.30pm on the 15th .It was delivered in Germany at 13.17 pm on the 17th. That is how quick this parcel was delivered even with all the disruption around the world. Outstanding.
21/04/20 by ALAN
Im using Parcel Monkey since 2018 between UK,Uk islands to London and specially UK to Spain.Im so happy with the service,fast and good prices to chose between companys.IS EVEN EASIER TO USE THAN BOOK DIRECTLY WITH THE COMPANY.
21/04/20 by Maria
Always reliable!
21/04/20 by Anonymous
Have used many times, always efficient, reliable and good price.
21/04/20 by ArtAngels
Easy ,quick ,reasonable service !
21/04/20 by Urcm
Easy set up and drop off at post office. Item delivered to Spain in 5 days. Thanks
21/04/20 by Steve
From start to finish!! first class service no more to say.I would highly recommend them!!
21/04/20 by Customer
Collected and delivered safely on time. Great value. What more can you ask for
A j collings
21/04/20 by Alan Collings
We have used parcel monkey for a few years and never had any problems! Great service every time
21/04/20 by dave and jay
Really quick and simple. Excellent and cheap!
21/04/20 by Adrian Downhill
was a week delivering item but it was in Scotland and with everything going on well done
21/04/20 by dorian gregory
Good service after delayed collection. Parcel delivered next day in the end, Thanks,
21/04/20 by TONY ROBINSON
Goods still awaiting collection the next day that they are due to be delivered, this has now let the customer down!
21/04/20 by Customer
Excellent service from pick up in UK to delivery in China in 10 days, totally track able for whole journey
21/04/20 by Scott peters
Simple and easy
21/04/20 by michael Stannard
Simple and easy to use. Reliable pick-up process and delivery,
21/04/20 by Tony Fell
Took a booking and paid online for an oversize collection to be picked up Friday paid last Thursday, and they said the guy wasnt in to collect on Friday. So rebooked for collection for today Monday last Friday, and they send an email today Monday morning saying at 11,30 am they have pulled all collections today through Parcel force for oversize parcels, even though it was scheduled for pick up today and paid for last Thursday.No notice whatsoever and still waiting for my money back and no apologies whatsoever or offering of an alternative option? Cant believe how bad this company operates giving no notice whatsoever and then asking we dont allow Parcelforce to collect today and with no alternative as an offer to help get the goods shipped. This is their email today note the time when the package should have been picked up today or last Friday with no notice whatsoever and still waiting for a PayPal refund. Jackie from Parcel MonkeyMonday 20th April 2020 @ 18:12 Hi John, We have just been informed by the courier that their service for large parcel collection has been suspended for the time being. Therefore, this order has been cancelled and I will now pass this over to our finance department who will be able to assist with the refund process (takes 3-5 working days to clear). In the unlikely event that the courier should show up before the cancellation reaches a drivers daily manifest - please do not handover your parcel or your account would be charged. We apologies for all the inconvenience caused to you. Kind regards, Jackie
21/04/20 by John Coates
Great service... pick up time exact... delivery time exact
20/04/20 by Azza Ibrahim
Excellent service
20/04/20 by Captain G S Rangr
Booked collection then Courier decided box was too big even after they were given dimensions!!
20/04/20 by Mr D Cooper
Good service as I’ve used before. However I’m not sure if keener prices exist by going direct in certain parcels
20/04/20 by Anthony BARNES
Done what was organised to the letter during a very testing time
Will 100% be using again
20/04/20 by Mr T Bannon
Delivery hasn’t turned up.
20/04/20 by Em
Grateful to be able to send a special parcel, thank you
20/04/20 by Anne Hartmann
Parcel Monkey always provide us with a hassle free experience and will recommend them every-time!
20/04/20 by Customer
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