We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,499 reviews.
Picked up on time delivered in good condition and when expected, well done.
13/05/20 by Alan Povey
Excellent service, irrespective of the covid-19 outbreak which has caused delay to almost every thing. My parcel got to Germany in 48 hours. ????
13/05/20 by Ozy
I weighed and measured my parcel. I’ve now had more money taken from my bank account as they said it was heavier. I do not appreciate people just randomly taking money from my account, and then telling mE after. Where’s the proof?
13/05/20 by Emma
I have used this company for 7 years and sent hundreds of parcels all of the same size, always via Parcelforce. Two weeks ago, Parcelforce made a mistake when measuring and weighing one of my parcels. They charged Parcel Monkey an extra £24.89 and, without any notification, Parcel Monkey passed the charge onto me. I said it was obvious the mistake laid with Parcelforce because all my parcels are the same size. PM said that they needed photos of the original parcel with original label and with measuring tape alongside. Who takes photos of the parcels they send. Despite all the evidence, PM refused to do the right thing and refund the charge. They just hid behind the evidence they said that Parcelforce wanted. I said that they would lose a customer just for £24.89 but they didnt care. I am now with Parcel Compare.
13/05/20 by Richard Dellar
Booked Sunday evening for collection Monday and delivery Tueday, courier was Courier, got SMS from Courier Monday morning to advise delivery slot, they never turned up, when chased was told driver run out of time. Was finally collected Tuesday late afternoon, driver was moaning because hed forgotten it was a collection and he now had to return to depot rather than going straight home, so wasnt surprised to find this morning on tracking the parcel that its been delayed. Just got a fob off excuse from Parcel Monkey, wont be using them or Courier again.
13/05/20 by Kristina Rogers
Excellent sevice.
13/05/20 by Christine Holliday
DREADFUL COMPANY....DO NOT USE, February the parcel went missing, they finally after chasing it up daily refunded the parcel costs and promised me the £60 compensation on the 16th April and to date I have still not had it and now they say they paid it and its the banks fault........needless to say I rang the bank and they have not had it. So fed up I plan on suing them. Been in touch with the small claims court and its all on hold because of the virus, however if you do go down that route you are entitled to claim reasonable expenses and when I asked what was reasonable 15 mins at minimum wage for each time you have to contact them is perfectly acceptable so far I am going to claim for over 5 hours and the court fees plus the £60!!!!
13/05/20 by Suzy Osborne
Excellent service, no problems at all even during this crisis.
13/05/20 by Nath
Great service under very different conditions.
13/05/20 by Andy Hillier
Great service, resonable prices
13/05/20 by Oliver Vincent
Fantastic service , opted for parcel force which was cheaper than actually using parcel force directly . I Will be using Parcel monkey again !
13/05/20 by Paul Sayer
The service was just so jah bippy
I felt like I’d had a binky bip foot massage when they arrived to collect my bempo parcel
Is just wicked my kolengo
13/05/20 by Stephen Luke
excellent service
13/05/20 by Customer
Very unhappy service 24hr delivery turned to 5days delivery.
12/05/20 by Joseph Olanrenwaju
Very easy to arrange collection online. Driver came next day to collect, was friendly & helpful
12/05/20 by Tracy
First time I’ve used Parcel Monkey with first delivery to the US. All went very smoothly indeed. Defo be using again. Thank you ????
12/05/20 by Karen McSkimming
Excellent thank you
12/05/20 by Customer
Easy to use and good prices.
12/05/20 by customer
Excellent service. Booked online on Tuesday, item collected Wednesday and delivered Thursday. cheaper than booking direct with parcelforce!
Would definitely use again.
12/05/20 by Happy Customer
Good service from Parcel Monkey no issue with them. The mistake I made was choosing DHL.
Will definitely use Parcel monkey again but not DHL.
12/05/20 by Stephen Blake
All I can say is I will use again in the future very reliable and very quick in delivering the items. And very reasonable in price.
12/05/20 by Mr Bradley
Terrible service from parcel monkey. Booked a collection on Thursday and it was due to get collected Monday. Courier never turned up. Tuesday text to say item will be collected today. Guess what yep.never turned up for parcel. Spoke to courier company and parcel monkey hadnt sent the collection for monday to them and then cancelled the tuesday collection and re-booked for Wednesday. Im now at a total loss when my parcel is getting collected and its nearly been a week since zi booked it. You cant speak to anyone other than web form and response is never linked to your questions. Will stick with another courier from now on
12/05/20 by Andrew Crampton
In the circumstances the delivery was fine
12/05/20 by Disappointed
Very impressed.
12/05/20 by Michael C
Prices were competitive and parcels arrived as stated and the website was easy to navigate. All in all great service and would recommend.
12/05/20 by Customer
Excellent service to the USA from England in 3 days also will use them again
12/05/20 by Peter Cohen
Shambolic. No customer service. No chance of resolution. Insurance that isnt worth the paper its written on. Avoid if you value your parcel. Nothing but a bunch of scoundrels.
12/05/20 by Al
Our Response: Hello,
Thank you for leaving your review and we are sorry to hear about your disappointment.
Please may you provide us with the PM order number for this issues and we will be happy to look into it further for you.
Kind regards,
Parcel Monkey Team
Excellent service, prompt and very professional
12/05/20 by Mike Jones
Easy and faultless process, no problems, quick and efficient and all for a really good price.
Wouldn’t hesitate to use again.
12/05/20 by Customer
Excellent service and very easy to use
12/05/20 by Customer
Glasgow to Ireland in 2 days! Excellent service. Great price. Reliable tracking.
Would not hesitate to book again!
12/05/20 by Danielle Thomson
Reliable service as usual. Delivered in time slot promised.
12/05/20 by A. Coulthard
Beware if using Parcel Monkey to send items with Air Express (which actually turned out to be Parcelforce). They use something called volumetric weight, so even when you supply accurate dimensions of your parcel and the exact weight of your parcel, they will still calculate its volume differently and charge you for extra weight. It was quite an unwelcome surprise to have an additional charge taken from my card two weeks later for something which was NOT justified.
12/05/20 by Allison
Fast and secure
12/05/20 by Customer
Great, quick and efficient service. No problems at all, efficient and cost effective.
12/05/20 by Mrs JHP
easy to use website and a great service. parcel tracking also very good.
12/05/20 by Julie Ridgway
Good trackable service. As a “Newbie” I found the website a bit frustrating and clunky. I used it for three parcels to be sent to international addresses. All prices achieved were in the region on 50% less than from a Post Office. Not sure how it happened but with one parcel my credit card was debited twice , albeit I only received one reference/order number.
12/05/20 by Customer
Having previously booked a courier collection through Hermes and them failing to show up, I was sceptical that anyone would carry out my collection.
The website was easy to use and offered clear options. Collection happened the next day and the tracking info was updated regularly. Item arrived with the recipient within the timescale 2-3 days. I would definitely use them again.
12/05/20 by N Westwood
Excellent service , collect at 1600 and delivered following morning at 745 . Can’t beat that :) and no label needed as driver had one ready . Brilliant value as well
12/05/20 by custbobatronomer
Have used Parcel Monkey satisfactorily on several occasions, finding their site easy to manage. Most satisfied with their service, especially having been kept up to date regarding my parcel deliveries.
I highly recommend this site.
12/05/20 by Customer Anne L Johnson
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