We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
If I could leave no stars it would be too much. Parcel was never delivered. Insurance was not forthcoming either I had paid extra for it. Terrible communication, they dont even use telephones. Avoid
15/05/20 by Customer
Still hasnt arrived, 3 days on.
15/05/20 by Customer
Awful Service. I ordered a next day service to be collected Monday 11th May, the parcel was never collected. I contacted Parcel Monkey who blamed it on my mobile number being incorrect? When I called the courier (DX) they said they’d been informed by parcel monkey that the parcel wasn’t ready for collection? It finally got collected on Wednesday 13th. From this point none of the tracking worked, I tried contacting parcel monkey a number of time’s for an update, nothing other than them confirming it had been collected. Eventually the buyer contacted me to confirm he’d received it. So the parcel was successfully delivered 2 days late but beware of purchasing next day services or expect any tracking to work. I will be using far more reliable companies going forwards.
15/05/20 by Craig Johnston
Paid for 2-3 day international service and 11 days later my item still not delivered. Contents were for a birthday last week ???? Dreadful service and even worse customer service. Unable to talk to anyone which is so annoying! Avoid at all costs
15/05/20 by Nicola Moore
Pick-up and delivery are excellent
15/05/20 by Customer
poor service! plenty other reliable cheaper couriers out there bad communication when trying to sort a problem, when complaining to get my money back i was asked to write a letter of complaint and it was just ignored. i got feed up trying to communicate and have just decided to never use them again!
15/05/20 by Mark Stewart
I have used few times and it is best parcel service. Thanks to Parcel monkey for always providing best service.
15/05/20 by khyati patel
Very disappointed Parcel collected. April 24! And arrived in berlin on may 14 th!! May I. Pleace. Request. A refund. Now? Could not get in touch with you to find out were the parcel was!!! Kurt bettin
15/05/20 by Kurt
Great easy easy service
15/05/20 by Louise
The best service. My customer delighted too.
15/05/20 by CustomerJeremy Barber
Our business recently tried Parcel Monkey as the prices were a bit cheaper than what we normally pay for courier services. Unfortunately, our experience wasnt good and our business wont be continuing with Parcel Monkey. The website itself was easy to use, it was easy enough to order the shipping and print out labels and the prices were slightly less than what we are already paying when ordering directly with the couriers. However, 3 weeks after sending each parcel we would receive an email from Parcel Monkey advising that they have added an extra charge to the shipping as the weight was apparently wrong - we can prove the weight and dimensions of the parcels we sent were correct, other than an email from Parcel Monkey stating that the weight was wrong and we have yet to see any actual proof that our weight or dimensions were wrong. Apparently the weight was wrong on all but one parcel sent through Parcel Monkey. We regularly send the same parcels (exact same weight, dimensions etc that we used on Parcel Monkey) to the exact same customers directly through the courier we used on Parcel Monkey and in over 6 years we have never had any extra charge or complaints from the courier that the weight or dimensions was wrong. Why does this only happen with all but one of the parcels that were sent through Parcel Monkey but has never happened with any of the 5k+ parcels that we sent directly with the courier over the last few year. Unfortunately, based on this experience we are unable to trust Parcel Monkey and will not be using again. We are also unable to recommend that anybody else uses Parcel Monkey for this reason.
15/05/20 by Customer
Poor customer service. No sense of urgency. Waiting 7 days to investigate something that has proved to have arrived at depot is not customer friendly. Goods have been at delivery depot for over a week. Delivery is over a week late.
15/05/20 by Neil Hunter
Very easy. Fast. And well priced. I shipped to Spain. Was perfect
15/05/20 by Customer
I have used this service a few times and have never been dissatisfied. I usually use to send gifts to my daughter who lives overseas and she has ALWAYS had her parcel within a few days!
15/05/20 by Pam Marsden
Fast simple booking experience, great prices
15/05/20 by Iain
Great company. Used many times and always Reliable. Would recommend.
14/05/20 by christine Barnes
until the negative moment, I still havent received the order, which was scheduled for today, I was at home all day and nothing, not a message, no emails or phone calls, so no delivery.
14/05/20 by Renato Silva
good value for money
14/05/20 by messiou
Another speedy delivery ,quickly and safely during the current crisis, highly recomended
14/05/20 by ALAN
Sent a parcel to an industrial unit in Netherlands, parcel force van drove past destination, delivery man didn’t even drop a card off to tell us where the parcel will be or how the recipient can collect it. Phoned and emailed, still no parcel to date.
14/05/20 by RS Treatments Ltd
I honestly can say I have had no problems and everything went as it should be from arranging online, collecting at my address and delivering to recipient. Highly recommend!
14/05/20 by Frances J
This company messed me up and my vulnerable mother who is now behind with her tablets because of the incorrect sum of value they had calculated for the parcel causing us to pay another £245.90 for false declaration of price. The communication is very poor and the customer service department is very incompetent and not helpful at all. They lied about the package being with Courier meanwhile the package was still at customs because of the high amount of value written on the package £548 instead of £20.88 for tablets on a private prescription. I used them as the service was cheap to send the tablets to Africa instead of Courier company which would have cost me £68.40. I have sent these tablets with Courier and never had any problem. Please dnt use parcel monkey anymore. They give you false information and are unable to track your package. Right now as we speak I want to complain and open a claim but yet that service is not even available. I am done with this company and report them to the ombusman.
14/05/20 by Natacha Ewas
Quick and efficient.
14/05/20 by Guest
Parcel Monkey is an easy, reliable, simple, fast and have a helpful customer service dept.
14/05/20 by glasgowgirl
Delivered promptly to local post depot, recipient not at home.
14/05/20 by Robert S
I used parcel monkey to send a fairly large package to my daughter in France.
Parcelforce collected my parcel and less than 48 hours later my daughter had received it! Amazing service, would totally recommend and will definitely use your site again.
14/05/20 by Suzanne
Easy to use and cheaper to post
14/05/20 by Deepblue596
Great service and very reasonably priced. Quick delivery. Easy to use.
14/05/20 by Dara
I sent 100 parcels, to go to different addresses. Uploading the CVS document was easy, but the rest of the process was incredible long-winded. I was sent 100 seperate emails, with each postage label attached. So it took a long time (and a lot of excess paper to print all these out). Although I paid for the parcels to be collected, the driver didnt come on the requested date, which meant I needed to book a dedicated courier with a van to take them to the depot. From there, the only way you can track each parcel, was by downloading each label again, copying the reference number, opening the courier website tracking, and entering the number into the tracking system. I can imagine its fine for if you sending a small number of parcels, but awful for larger numbers.
14/05/20 by Customer
Quick, cheap and easy to do! 5*****
14/05/20 by PB
Seamless service. I cant understand how many people are so dumb as not to understand that ParcelMonkey is only an ordering website – they dont collect or deliver parcels. Its as if someone blamed a ticket machine for a delayed train.
14/05/20 by kashmiri
Website is easy to used and all options displayed in an intuitive fashion. A seamless service. Thank you.
14/05/20 by Michael Johnson
Easy to use and cheaper than going to Parcel Force directly !
14/05/20 by of
Very easy system to use, would highly recommend.
14/05/20 by Customer
Not good, 24 hour service paid for delivered on Wednesday 13th, handed at the post office on Saturday 9th. How is that 24
14/05/20 by Graham Road Pharmacy
Easy to use, and easy to track the parcel. Competitive rates
14/05/20 by Sally
All good, as always
14/05/20 by Mae Consultants Ltd
Excellent service!
14/05/20 by GMTS
Parcel monkey site easy to use and gave good options. Chosen courier (Parcelforce) turned up a day late without any notification. Luckily everyone is at home these days!
14/05/20 by Mr Duncan Neville
Didn’t arrive when expected. Still don’t know anything about my parcel
13/05/20 by Anabela
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