We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,518 reviews.
Perfect all round .
20/04/20 by David
Although the item is not covered in case of damage, it came cracked, albeit layered between solid reinforcement and shock absorber packaging, with clear fragile signs.
20/04/20 by Max
CHEAP AND NICE SRVICE!!!
Im planning the next delivery already. VERY PROMT AND SERIOUS.
Thank you, will always choose you!
20/04/20 by Angela
I always use Parcel Monkey.
Great prices, reliable and efficient.
Really easy to book.
20/04/20 by Ian Fenwick
Never a problem with collection or delivery
20/04/20 by Glenis Allen
So easy to use and even under the circumstances they were quick to get my parcel to another country!
20/04/20 by Customer
The delivery was one day late but otherwise a good service.
20/04/20 by Angela Morris
Does exactly what it says on the tin.
Parcels all booked, sent and delivered as expected, just a lot cheaper than going direct.
The site is very easy to navigate giving you a range of options depending on your parcel, then its simply a few clicks to book it all in, print the label and get it on its way.
20/04/20 by Neil Pownall
just so easy to do and so quick
20/04/20 by helen
I sent my daughter in Australia her 30th birthday present in early April. It was due to be delivered via DPD a week before her birthday but then the tracking system said it would only arrive today. I obviously have no issue with a slight delay, given the world circumstances, but today since no delivery had been made, I checked again online and it says that the parcel is being sent back to Parcel Monkey! Yet all the paperwork I sent was correct and none of the contents are banned (we used to live there so I am well acquainted with the rules and with sending parcels there). Parcel Monkey told me they made a technical glitch at the start. There is no reason why we should be inconvenienced nor that I should be made to pay for a fault in their system, nor that the parcel should be returned to me at my expense. I am still hoping that Parcel Monkey will be professional enough to sort this out while the parcel is in Australia so that my daughter can receive a little joy in her solitary lockdown.
20/04/20 by pippo caloroso
Quick and reliable
20/04/20 by Customer
Very good service l recommend my friends
20/04/20 by CustomerTamas
Easy, Fast & cheap
100% Recommend
20/04/20 by Mark Painter
Great service, and fast.
20/04/20 by Rui
Excellent delivery
20/04/20 by Cameraland
Easy to use & quick to deliver during these challenging times.
20/04/20 by John P
Fast delivery, really good price. Well informed.
20/04/20 by David Taylor
Easy quick service
20/04/20 by Adam R Bennie
First time using Parcel Monkey and was really pleased with the service. I was a little bit nervous as was returning an item to Amazon which cost a lot of money and so was pleased with the quick, honest service. would defo use again and recommend to a friend.
20/04/20 by Mrs Roslin Larkin
On time as always x.
20/04/20 by A KAUR
Sending a parcel via Parcel Monkey was so easy and straight forward. I also saved quite a bit of money using this service. Would definitely recommend.
20/04/20 by Lisa
My experience with last delivery was smooth and parcel received promptly
20/04/20 by Emmanuel
Great service
20/04/20 by Ms. M casafeuille
On March 10, it means from forty days I sent a parcel with you, and the period was three days because it is international and I paid the amount of 137.10 pounds, but after 15 days have passed you said that you will return it to me and that you will not be able to ship it, and I have been waiting for you to return the parcel a month ago and I am trying to communicate with you The chat every week tells me that he is in transit back to your store and now they said that I have to wait for 21 working days, I cannot wait any longer, and I do not know where the parcel is and I need to return the parcel to me.PM8100624 PLEASE!
19/04/20 by Motaz
Impressed. You delivered on time x
19/04/20 by Julie
Very good service, thank you very much
19/04/20 by Helen
Great service
19/04/20 by Customer
Very helpful. The choice we made gave excellent service and a lot cheaper than Royal Mail.
19/04/20 by LC
Fantastic, prompt and good value for money use all the time
19/04/20 by Shaun
Excellent service would definitely recommend thank you
19/04/20 by Chris
Great experience. Good customer service and email replies. Would 100% use again.
19/04/20 by K. Chohan
Pid for parcel force 48hrs Arrived a week later.
19/04/20 by Customer
Great, efficient service, but as the courier
arrived a bit after the time slot, customer service could be more informed if there are any delays just to keep us with peace of mind.
19/04/20 by Customer
Delivered on time BUT tracking did not work
19/04/20 by Customer
Good service arrived on time
19/04/20 by Mr D Cooper
terrible! parcel never arrived. Apparently it was stolen.
19/04/20 by Customer
Excellent price for a 1st class service. Spoke to an advisor on web chat for advice and was dealt with and was able to answer my questions in a timely, friendly manner.
18/04/20 by Teresa
Good service
18/04/20 by Tim Anderson
Great easy to use service thanks
18/04/20 by Customer
Very disappointing when two attempts to pick up my item (with DX through Parcel Monkey) were unsuccessful despite a person staying at home two days in a row waiting for the courier. The courier doesnt show up and doesnt call. Every attempt to contact DX was in vain since they direct to Parcel Monkey. Order number is PM8181703, DX tracking number is 1235296914 I want my money back as I had to arrange a different courier company at the end.
18/04/20 by Polina B
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