We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
sent my package out for next day delivery, Was going about 2kms up the road. This company lost my package in the depot for 3 WEEKS ahah, the best part is I had to pick up my package. But wait guys, while it was mysteriously lost. When I revied my package from the warehouse guy it was ripped and had footprints on my package! it gets EVEN better! my package was thrown around so much it broke my dam PS4! THANKS to parcel "monkey" they wont deal with me because of account holder issues, so now I have to pay 200 for a new one. WELL DONE GO YOU will never use this service and my influence will be present across all social media channels and my online streaming, aka avoid this business..
24/05/20 by nick sikatori
Package weighed 18 kilo. Parcel monkey claimed it weighed 77kilo and took £27.11 from my account without permission to cover the alleged discrepancy. In the process of trying to recover overcharge
24/05/20 by Colin
Great service!
24/05/20 by David Lockyer
First time user. Far easier than I thought it would be
24/05/20 by Mark Baker
Quick service but a little pricey
24/05/20 by Ms Anne
Top comunication, pick-up, tracking and delivery via DPD!!
24/05/20 by Nicolae Popescu
Great app and service. Very easy to manage.
24/05/20 by Rafal Halub
Found Parcel Monkey easy to use and very reliable
24/05/20 by Elizabeth
Parcel has not been delivered yet! Maybe tomorrow??
24/05/20 by Customer
The item was not collected and no notification was given. Please can you refund?
24/05/20 by Customer
Wouldnt use anyone else you can always guarantee that your goods will be delivered promptly and without damage.
24/05/20 by Lynn - Glasgow
Very prompt and reliable service.
24/05/20 by Mrs Jean Steer
Parcel Monkey delivers every time (pun intended!)
Competitive prices and easy to follow instructions, whats not to like!?
Keep up the good work!
24/05/20 by Jeanette Lund
efficient, accurate, speedy - faultless
24/05/20 by Customer
I use this service often, Takes all the headache out for you and is very easy and fast to book up. Great platform
24/05/20 by Paul Farrugia
Cheapest Delivery 30kg 24 hr with Parcelforce under £11 .00 BRILLIANT
24/05/20 by GRAHAM CARVELL
First experience with parcel monkey,will definitely use again as great price and easy to use
24/05/20 by Graham Robinson
Arrange for 3 parcels to be picked up. They arrive and only pick up 2 saying they have no record of the 3rd, when taking to customer services they say they have no record of a order even though I have paid nearly £20 for it have 3 recipts and 3 traking numbers from there company yet there saying im wrong and that I have to purchase another order! Im about to loose out on 400 pound because of them not being able to do there job properly.
24/05/20 by conor chabaani
Arrived on time!
24/05/20 by Customer
Had to get a package to my elderly, isolated Mum when Dad was taken into hospital and I was under COVID isolation. Collection from home and delivery all went to plan perfectly, and for little more than if I’d taken it to the Post Office myself!
24/05/20 by Adrian
Good prices, reliable service.
23/05/20 by Brian
Fab experience and brilliant service definitely will use again
23/05/20 by Rebecca
Very pleased with the service. Simple to arrange and at a lower cost than booking directly with the carrier. My 48 hour delivery arrived in 32 hours from time of collection. Highly recommended service.
23/05/20 by EAH
Yep all good better than ever.
23/05/20 by Customer jay
Great prices great website. Highly recommended
23/05/20 by customer
Good value and efficient
23/05/20 by Ray habre
Quick delivery
23/05/20 by Customer
Every other time I use parcel monkey it’s a disappointment! Parcel gets damaged.... not our fault. Courier doesn’t turn up... not our fault. Missed next day deliver... can I have a refund?... NO, it’s not our fault! They are just a middle man and avoid any liability or service obligation. Better off going direct to the courier company!
23/05/20 by William James
Amazing service door to door within the week ????
23/05/20 by Mary from Stirling
Collected Monday morning in the UK and delivered to us in Menorca on Friday morning first thing with DPD excellent service !
23/05/20 by Peter Veitch
Very useful service
23/05/20 by Shirley Louise Hodgkinson
This company was great the collected when they said they would and I was able to track my delivery even knowing who took it in. Great service
23/05/20 by Barbara Pullen
Booked a 2 day service only arrived 5 days later so 3 days delayed
23/05/20 by Mrs Dickens
Booked parcelforce 24 and collection before midday, I’m now on day number 3 and still not got my parcel and due to the fact it’s a holiday weekend will be next week now
23/05/20 by Customer
Everything happened exactly as I was told it would
23/05/20 by John Tillotson
Excellent service and excellent price!!!
23/05/20 by Mark
Rubbish Comms are terrible, service is zero, do not use Tuffnels if you actually want your delivery, Im still waiting, see the useless tracking info below. I would rate lower if I could.I appreciate these are challenging times, however an email or phone call would be nice to explain were my delivery is. Sat 23rd May 05:47 Your item(s) are being processed by our delivery depot. Rhyl Fri 22nd May 02:57 Parcel has been scanned at our Rhyl warehouse. Rhyl Thu 21st May 07:15 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Tue 19th May 15:38 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Mon 18th May 09:38 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Sat 16th May 01:15 Your item(s) are being processed by our delivery depot. Rhyl Fri 15th May 09:46 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Fri 15th May 03:49 Your item(s) are being processed by our delivery depot. Rhyl Fri 15th May 02:12 Parcel has been scanned at our Haydock warehouse. Haydock Fri 15th May 02:11 Parcel has been scanned at our Haydock warehouse. Haydock Thu 14th May 22:58 Your item(s) are being processed by our delivery depot. Rhyl Thu 14th May 18:23 Parcel has been scanned at our Plymouth warehouse. Plymouth Thu 14th May 00:00 Created By Depot Rhyl
23/05/20 by Dyl Rees
Excellent service and prompt delivery.
23/05/20 by Beatrice Mather
Used these several times.
Very easy to select most appropriate service. It much cheaper to buy Parcel Force service from Parcel Monkey than at the local post office and easybin lockdown as you only have to drop off.
23/05/20 by Rob Stew
brilliant-effortless way to send any size parcel a lot cheaper then the royal option....
23/05/20 by Gareth Marshall
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