We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
AVOID! AVOID! They charged me of a oversize fee after 1 month I received my parcel (which I received all broken and I lost some items, but I didn’t complaint as it was not important stuff). I asked pictures of the incorrect size because I took very care of the size and weight and on the picture they sent me you could see that my boxes were in a very bad conditions because the courier didn’t take care of them. I showed them picture of my boxes with labels the day I sent them and you could see that they were in a perfect conditions because they were new, just bought them for that occasion. Nothing they need picture with tape misure on the picture to be able To state the correct size. This is unacceptable! First you asked me picture where you can read the labels and then you asked me tape misure. This company is a FRAUD and it is not the first time this happened, check other reviews!! Unfortunately I read them too late. I did have all the proof and they still ask more. AVOID if you want to pay correctly and have a good service and not to have your stuff lost and broken!
29/05/20 by Beatrice
Great prices compared to direct courier services, perfect communication and delivery standards. Ill use this website again. Thank you for making courier deliveries affordable.
29/05/20 by Iveagh76
Easy to use site, dashboard provided all the orders and tracking information. Will use again
29/05/20 by Customer
Easy, reliable, quick. Excellent service
29/05/20 by Vanessa
Great service, efficient and easy. Thank you
29/05/20 by Virginia
DO NOT USE!!! I sent some very important legal documents with them to be delivered before 10.30am and they were never delivered. There is no way of contacting parcel monkey as they dont display a phone number anywhere on their website. STAY AWAY!
29/05/20 by Maxwell Thompson
Simple to arrange and the range of couriers was great.
29/05/20 by Dominic Gartell
Booked collection at 00:30 am was collected 11 am same day! Received next day. Great service, excellent value, courier was DHL more expensive to book direct. return journey was good too.
29/05/20 by DCF
Very good for posting heavy parcels 30kg but no very good for light weight parcels it expensive I would like to see from 500g 1kg up to 6kg cheaper then I would not have to use a company myhermes Direct as they are cheaper in shop pay and print then on here
29/05/20 by Ken
No problems - parcel picked up on time - got to destination within time. I save a lot of time using PM-uk
29/05/20 by jane clark
Easy to use and found me a courier for a bicycle at a good price
29/05/20 by Re-cycler
Terrible service.. Pick up still hasnt come after three days. Customer service unresponsive! Really annoying. I would be willing to update this review if they got back to me but at this point...
28/05/20 by Janet Lesner
Ive used parcel monkey now for a number of years, and have never let me down, cheaper than your local post office on large and heavy items,I will continue to use parcel monkey as I think their service is 2nd to none, keep up the good work guys.
28/05/20 by Mr Steven Skinner
Very good service
28/05/20 by Customer
Very efficient, delivered on time
28/05/20 by Rachel Mendham (Milton Keynes)
Perfect every time I have used them
28/05/20 by Steven Stone
Would recommend excellent service
28/05/20 by Customer jb
Best service! Thank you!
28/05/20 by Customer Aniko
Collection on a Friday went smoothly and within social distancing guidelines. Couldnt believe that my parcel was dlivered in 23 hours on Saturday morning. Well done to Parcel Force. I was very pleased that I had paid for the 48 hour delivery and didnt expect it to be delivered until the Tuesday.
28/05/20 by Mrs Bishop
item collected 2 days late and then got lost nightmare trying to get it resolved, still not sorted.
28/05/20 by Customer
Dear Parcel Monkey Team, Thanks you for your reply. You requested the PM number so you can look into my comments and the outstanding refund. I would add that I had entered the order shipment number in my first communique / review, however please see below. PM8266498 Regards
28/05/20 by customer
Excellent as always
28/05/20 by mark pell
Good service and quick delivery, thanks
28/05/20 by Customer
Very poor. Did not collect parcel and the link doesnt wprk to reschedule
28/05/20 by Customer
Very happy with the service and tracking process
28/05/20 by Sue Fitton
Turned up on time at the second attempt
28/05/20 by Jeff Mettam
Excellent service
28/05/20 by Kate Stewart Customer
Easy to access and use
28/05/20 by Mr Aiden Robinson
Fast and reliable! Great tracking - sent overseas and arrived 5 days later
28/05/20 by Miss Rakel Jonsdottir Gudmann
paid for 24 hour delivery service. Collected on 20/5/20 delivered on 22/5/20 No 24 Hours
28/05/20 by Richard, W14
Easy to book and use.....still would be 5 Stars if there was just an email notification to advise that delivery had been made. Otherwise no problems.
28/05/20 by Carol Stevens
Superb overseas service..... will use you again! 5 stars aren’t enough!
28/05/20 by Kirsty D.
Initially the quote suggested that my parcel would be delivered to New Zealand within 4 days - the quickest delivery I’ve ever had was 5 days with my previous company, so was impressed. Also, the price initially quoted was cheaper, but seemed to grow. The waiting in for collection was almost impossible and caused me a lot of problems with my work, so won’t be doing that again. The website appears to offer drop off, but when I tried to get this option it actually wasn’t available. By the way, my granddaughter is still waiting for her birthday present 11 days later. It’s been sat in the DHL depot for The last couple of days. The DHL tracking app is good, but alarmed at the carbon footprint of my parcel’s journey!
28/05/20 by Terri Selby
Excellent service from DPD from parcel pick up to delivery in rural France took less than 3 days. Will definitely use again.
Many thankx
28/05/20 by Janetm54
No show. Parcel still not picked up after a week.
27/05/20 by Gray
Easy to use and a quick service Thank you.
27/05/20 by Roger Irwin
The parcel arrived quite a bit later than expected and advised
27/05/20 by Customer
Good service, quick and efficient
27/05/20 by Mr Tom Carey
Used several times now, no issues at all. Perfect. Definitely reccomend.
27/05/20 by Gav Addy
Easy to use, pick up on time and delivered to France as scheduled. Happy customer!
27/05/20 by Amy
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