We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 197,295 reviews.
No trouble untill the last 2 orders, poor customer services, generic response, refunds not given when promised in allotted time scale
10/12/10
First time user, found it easy to fill out details online, picked up & delivered as promised, will use again in the future..
10/12/10
No comment left by this customer.
10/12/10
good service
10/12/10
No comment left by this customer.
10/12/10
Collected the next day and was delivered the following day as stated. excellent service will use again!
10/12/10
Excellent, affordable, prompt delivery service.
10/12/10
Taime waisters, 3 days nobody come to collect parcel.
10/12/10
DELIVERED AND TRACKED OK
10/12/10
It's a good service, opening up the courier option to people who only send a few parcels per year. Excellent. Thank You.
10/12/10
My client received only 3 of the 4 parcels I have sent in a complaint about this and I'm still awaiting a response, they were also late.
10/12/10
Due to adverse weather condition my delivery was delayed for a few days, parcel monkey replied quickly informing me of the delivery status.
10/12/10
2 parcels same address & shipment next day delivery picked up 2/12 arrived 8/12 & 9/12. Not good but it was Kent in bad weather so 50/50
10/12/10
excellent service as usual
10/12/10
The parcel was never collected and when I tried to contact the office I could not get through for 4 days. Will never use ur service again
10/12/10
No comment left by this customer.
10/12/10
very good reliable service as always
10/12/10
No comment left by this customer.
10/12/10
super prompt delivery, great service
10/12/10
Good Service - will definately use again
10/12/10
Options for selecting a pickup time or am/pm choice
10/12/10
gimme free 100 quid insirance, loyalty deserves discounts
09/12/10
thanks again for a brilliant service
09/12/10
No comment left by this customer.
09/12/10
It was the first time that i had used Parcel Monkey and i must say i was most impressed with the speediness of the service. Will use again.
09/12/10
Took a week to deliver. Only collected after my reminding of collection failure. I have another still waiting 9 days now!!
09/12/10
First Class have recommended to friends and Family I don't use any other delivery service
09/12/10
No comment left by this customer.
09/12/10
No comment left by this customer.
09/12/10
No comment left by this customer.
09/12/10
on your order form you need the recipients mob number or you cant complete the order, some customers dont want to give it...
09/12/10
Very pleased with service. No problems. Is it possible to arrange collection from a Depot rather than wait all day for delivery?
09/12/10
The parcel was 1 day late, but safely delivered all in one piece and the weather was appalling
09/12/10
No comment left by this customer.
09/12/10
great thanks
09/12/10
no COLLECTION OR DELIVERY made. no refund/explanation offered as yet.
09/12/10
No comment left by this customer.
09/12/10
Excellent experience need to redirect and was done with no fuss - very refreshing will use again and again
09/12/10
you have not collected yesterday 3 parcels to France which are urgent and we've had no response
09/12/10
Absolutely thrilled with the service - superb prices, so easy to use and super speedy delivery especially with the weather conditions. Great
09/12/10
