We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,660 reviews.
Excellent Service in bad weather
23/12/10
I am still awaiting collection of parcel now 10 days. please contact on 01293 842906 08.00-17.00 M-F to advise
23/12/10
Did not even turn up to collect so I rebooked it with another company who collected it the next day.
23/12/10
The insurance is a waste of money.The claim form needs so much information including pictures of the parcel befpre it was sent!
23/12/10
SHOULD DIRECT TO CUSTOMS FORMS AT SAME TIME AS SHIPPING LABEL
23/12/10
Service was excellent-could do with a memo box for collection details for the driver as to where the parcel is left outside if no one in.
23/12/10
Service was very good. Will not hesitate to use again.
23/12/10
Delayed parcel but I assume this was due to the adverse weather conditions this week
23/12/10
2 parcels collected on due date C.L., v.good; 1 to Derby rec'd, 1 to Surrey supposed to be delivered 17th Dec. Not received 23rd December.
23/12/10
good value.
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
Courier, what a joke..next day=next week..if you are lucky, i had a parcel from china b4 the one with them and it was orderd the same day!!
23/12/10
No comment left by this customer.
23/12/10
Still the delivery has not been completed very very frustrating. All shipment bookings were paid everything lost. time and mony waste no use
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
Excellent service when it was needed thanks
23/12/10
Fabulous, collected within a couple of hours of payment & although not next day delivery - arrived before Christmas which was what mattered!
23/12/10
A next day parcel was delayed by two days without reason or notification. The result was we refunded our customers' shipping costs!
23/12/10
NO PROBLEMS, COLLECTED AND DELIVERED AS PROMISED.
23/12/10
Communication was good but service suffered due to weather.
23/12/10
absolute happy with the service... the price was fantastic and sevice from parcel monkey and DHL was exellent...thanks gonna recomment you..
23/12/10
No comment left by this customer.
23/12/10
great as always
23/12/10
thanks for delivering the parcel safely
23/12/10
all good
23/12/10
No comment left by this customer.
23/12/10
I'm trying you after getting some very bad service from Parcel2Go. So far so good, though Parcel2Go's web site is easier to use.
23/12/10
No comment left by this customer.
23/12/10
Experienced a 'hiccup' last time but thankfully no problems this time round after my 'leap of faith' to use your services again. thanks.
23/12/10
No comment left by this customer.
23/12/10
Very good service will use again
23/12/10
Excellent service.
23/12/10
No comment left by this customer.
23/12/10
Understandably because of the weather my parcel has neither been collected nor delivered yet, but your communication is 0 & just so poor.
23/12/10
No comment left by this customer.
23/12/10
Great service and got my parcel to its destination on time as promised. Being able to specify a collection slot would be very helpful.
23/12/10
Parcels not collected on both occasions, no call/txt 2 let me kno situation so i cld inform customers. Website info poor Royal Mail nxt time
23/12/10
