We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,660 reviews.
excellent service, parcel collected despite horrendous weather conditions, delivered safely - thank you :)
01/01/11
could not pick up on 29th-31st December
01/01/11
even though the weather was against you your service was great and i have recommended you to all my friends thanx
01/01/11
The parcel was not collected so I have requested a refund and am awaiting notification it has been done.
01/01/11
Shocking communication
01/01/11
next day delivery took 14 days ! very poor service !
01/01/11
Courier are Unbelievably bad.Same day collection booked 22/12 for next day delivery Actual delivery 31/12. What can we tell our customers?
01/01/11
Delivered two days late, but considering the snow chaos, not too bad.
31/12/10
No comment left by this customer.
31/12/10
Excellent service
31/12/10
No comment left by this customer.
31/12/10
No comment left by this customer.
31/12/10
get a customer service dept (with phones)
31/12/10
Excellent Service, collected item next day as promised and delivered quickly. Excellent value for money service. Will definitely use again
31/12/10
No comment left by this customer.
31/12/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
31/12/10
great service - many thanks
31/12/10
No comment left by this customer.
31/12/10
I have two parcels -neither of which have arrived. Courier arent answering calls/emails and didn't deliver after saying wait in all day
31/12/10
Didn't make next day delivery; but considering the weather conditions it was great that my parcel made it in time for Xmas! Would use again.
31/12/10
Over a week late and still hasn't arrived. No communications from any company. Disgusting.
31/12/10
Good service this time - Happy customer and fast nextday delivery - Hope it continues
30/12/10
Collection booked on 20th Dec,not collected at all must arrange interlink(any problems with ).Send email with refund request,no response.SAD
30/12/10
No comment left by this customer.
30/12/10
I still have one of the parcels here and one parcel is lost in your system. This has let me ebay shop down this time.
30/12/10
very good no messing about thanks
30/12/10
No comment left by this customer.
30/12/10
It has not been picked up yet. 1 week later!
30/12/10
you have not got back to me on last parcel and some from 8 dec ???
30/12/10
Everything went very smoothly until my package reached South Africa. Been at customs for 7 days with hardly any information. Who to blame?
30/12/10
Still not received parcel, 3 weeks later.
30/12/10
Courier were dreadful. Will not use them again
30/12/10
My parcel was never collected and I wasn't informed straight away but you still charged me and let my client down too.
30/12/10
Supposed to be 1-2 days delivery. It took 9 days!!
30/12/10
Your customer serivce is your biggest let down, very disappointing
30/12/10
pm_364080_494484 Has NEVER been collected from me ! it is still here waighting and is very urgent !! ?
30/12/10
delivered before Christmas despite terrible weather
30/12/10
I received a good service considering the poor weather conditions. Thank you.
30/12/10
No comment left by this customer.
30/12/10
If my parcel ever gets collected i will let you know
30/12/10
