We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,660 reviews.
I understand due to weather conditions this was not collected but it is still here 14 days later and no reply to emails. VERY POOR
04/01/11
the gentleman who collected my parcel was very friendly and professional, and the prices were brilliant.
04/01/11
Should have been del'd 20.12.10 to central London but not del'd until 29.12.10. Very poor service AGAIN!
04/01/11
Pathetic. No Collection. Support ticket submitted and no response nearly a week later. No number to call. Woefull!
04/01/11
It was not next day delivery as promised or as paid for. Even with snow, it took a week to arrive at destination. Thurs 30th....
04/01/11
Great, good communications, prompt collection and delivery, can't fault
04/01/11
The parcel has not yet arrived and can not be traced online!!!
04/01/11
No comment left by this customer.
04/01/11
Get a phone number
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
No comment left by this customer.
04/01/11
Again very good
03/01/11
It would be good if the label could be available quicker on line (ideally at the time of booking). Otherwise, great
03/01/11
GOOD SERVICES
03/01/11
i stil need a refund for my parcel!
03/01/11
Fantastic service, unbeatable!
03/01/11
fast service
03/01/11
Not your fault but the parcel was delayed for 24 hours. I realise its the festive season and the weather has caused delays
03/01/11
Smooth and efficient service.
03/01/11
I paid for overnight delivery and the parcel will not be delivered till THURSDAY, 8 days! VERY BAD SERVICE
03/01/11
Items not collected on due date, no contact, no wiser.
03/01/11
i'm still waiting for my parcel to be collected its been a week ! i'm well upset
03/01/11
The parcel was supposed to be delivered on 24th December; it eventually had to be collected on the 29th December after 2 failed deliveries.
03/01/11
happy with service
03/01/11
appalling
03/01/11
Parcel delayed due to bad weather - understandable. Would have appreciated being contacted, otherwise good.
03/01/11
Very pleased with a excellent service!! thank you.
03/01/11
No comment left by this customer.
03/01/11
The courier did not come - at all ! I have emailed and telephoned without response. I had to take the parcel myself at great inconvenience.
03/01/11
No comment left by this customer.
03/01/11
The idea of the service is amazing and we will definitely use you again, didn't need next day delivery luckily as the snow prevented that.
03/01/11
No comment left by this customer.
03/01/11
Use your company whenever I have a parcel to send, excellent automated service, the driver that collects is so polite & helpful
03/01/11
I will use your Company again.Thanks.
03/01/11
parcel picked up and delivered with no problem. with that type of service ill choose parcel monkey over any other courier service
03/01/11
No comment left by this customer.
02/01/11
I have been waiting for a parcel to be picked up since Dec 26th! 3rd time in a row the pickup has not happened
02/01/11
bit confused - parcel monkey 'automatically' cancelled order without consulting me first - so parcel never collected! Refund given instead!
02/01/11
