We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 197,294 reviews.
No comment left by this customer.
13/12/10
Parcels not being collected
13/12/10
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13/12/10
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13/12/10
No comment left by this customer.
13/12/10
great thanks
13/12/10
Absolutely useless. Didn't turn up for days, or at all. Still waiting for full refund. Complete waste of time
13/12/10
Brilliant. I will be using you for all our parcels in the future. Good price, very quick and much easier than lugging it to the post office.
13/12/10
If more of a specified collection time was given it may be better. I stayed in all day and collection was after 5pm.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
No complaints at all. Query re parcel contents/restrictions answered promptly. Pick-up completed no problems. Would use again.
13/12/10
No comment left by this customer.
13/12/10
For this parcel, service was good, but we have another order PM_351669_475983 have not been collected since Thursday.
13/12/10
On the courier's first attempt to pick up the parcel, the City Link driver didn't try ringing my mobile number before abandoning collection.
13/12/10
Parcel was not collected for a number of days, no contact or explanation!
13/12/10
Courier did not arrive and I have had no response to my email that I sent to find out why? had to use a different company!!
13/12/10
Dispatched on Friday, but didn't arrive til Wednesday. Whilst I acknowledge poor weather, my expectations weren't managed.
13/12/10
Atrocious - No collection and no answer from Parcel Monkey :-(
13/12/10
No comment left by this customer.
13/12/10
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13/12/10
No comment left by this customer.
13/12/10
Wasted a whole day waiting for a no-show. Next day, the courier hadn't been to my flat before as I watched him nearly go to the wrong door.
13/12/10
No comment left by this customer.
13/12/10
all was as promised,very good service.
13/12/10
still waiting for a collection that was ordered at 9.30 Thursday 9th December for same day pick up. It is now Monday 13th!
13/12/10
again collected on time, thank you
13/12/10
deThe Parcel Monkey part was fine, but Courier lost my parcel at the Gatwick which I hand delivered. No apology, and I had to go to sort.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Appalling.Still Waiting for Thursday collection. Courier are sending EU drivers with no knowledge of areas+ No comms from Parcel Monkey?
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
collected and delivered on time
13/12/10
great service as usual
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Excellent service as usual
13/12/10
The front screen was showing 'missed pick up' for a package but it was collected, if I pasted the PM into the Track box it showed collectd
13/12/10
No comment left by this customer.
13/12/10
