We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,660 reviews.
Excellent, wrapping of parcel was rubbish but delivered intact anyway. Will be using you a lot in future
22/12/10
Parcel collected within the time scale requested & delivered the next day. Excellent service. Thank you
22/12/10
Better reliability and communication and a phone number really dissapointed with the service .
22/12/10
your service was fine but the onward courier can not even be contacted after holding goods for over a week now
22/12/10
one week later and my parcel is still not collected! i understand that the couriers are under the strain but why are they taking new orders?
22/12/10
collected on time - delivered on time
22/12/10
No comment left by this customer.
22/12/10
No comment left by this customer.
22/12/10
Collection was as promised & delivery was well within scheduled time.Top service!!
22/12/10
Parcel has dissapeared!!!
22/12/10
parcels still not collected even though they were booked for collection days ago no communication wasted nearly a week waiting in
22/12/10
Courier website said YOU cancelled collection. WHY? Delivery ok as I contacted Courier direct. Previous week order failed REFUND PLEASE
22/12/10
The most reliable service I have ever used. Collection and delivery always on time.
22/12/10
PM did exactly what they said they would - collect one day and deliver the next.
22/12/10
No comment left by this customer.
22/12/10
no faults at all driver is a credit to you
22/12/10
Another perfect collection and delivery - thank you
22/12/10
You did not use the datas what was given to use,Communication with Courier is impossible. The item i had recived was totaly demaged.
22/12/10
I have used you lots of times because of your reliable service, but due to the very bad weather it was understandable there were delays.
21/12/10
No comment left by this customer.
21/12/10
Once again, you have provided me with an easy to use, reliable service! Will definitely use you again and again!!!!
21/12/10
Parcels collected, Nothing has so far arrived at their destination, even though I booked for overnight...
21/12/10
Not always available to stay in all day, could we drop off at courier?
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
easy transaction. perfect
21/12/10
No comment left by this customer.
21/12/10
i have placed 6 orders with you in last week 2of them where not collected could not phone Courier etc to sort it had to take them to depo,
21/12/10
The actual service has been OK, however when a parcel was not collected a query re refund has still not been answered
21/12/10
No comment left by this customer.
21/12/10
Excellent service - collected and delivered items even though other companies wouldnt!
21/12/10
website was very easy to follow. package was picked up next day and delivered by the weekend very impressed.
21/12/10
My parcel was collected on Thursday but it has still not been delivered. I can only trace it to collection from me. Please advise.
21/12/10
Picked up promptly and delivered as paid for next day - THANKS!!
21/12/10
No comment left by this customer.
21/12/10
Still hasn't been picked up as far as I know. No further information, can't really be arsed with complaining about it.
21/12/10
Week later and parcel still not delivered by Courier. 3 delivery dates have been missed.
21/12/10
This collection was booked for the 15th December. The collection was not made until the 20th, No contact was made by you. Not impressed!
21/12/10
Parcel still not arrived 11 days after being picked up. Message sent 5 days ago still not answered. DISGRACE!
21/12/10
Fab thanks.
21/12/10
