We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
No comment left by this customer.
21/03/12
Fast on time next day delivery - citilink
21/03/12
No comment left by this customer.
21/03/12
The real area for improvement for me would be knowing when the parcel will be collected. Had to wait in for hours, not knowing.
21/03/12
Our Response: Thanks for your feedback. We are restricted by the limitation of our suppliers, as soon as reliable collection windows are available we will give customers the option.
Took 3 loadings on to the van before an attempt to deliver occurred, not next day delivery!
21/03/12
Quite good but, you can not specify time of delivery.
21/03/12
Great service, just afraid the prices have gone up.
21/03/12
Fast and reliable service. Thanks
21/03/12
First time I have used Parcelmonkey-very pleased with collection service and positive feedback from delivery end.
21/03/12
Fast efficient service, reasonable rates. Just wish I could have had a 2hour slot for pickup but can't have everything!
21/03/12
Excellent service highly recommended we will be doing all our future parcel logistics through them
21/03/12
it took a couple of days longer than you said otherwise it would have been very good
21/03/12
payment by paypal would help
21/03/12
alls well and good
21/03/12
perfect
21/03/12
No comment left by this customer.
21/03/12
good price, fast collection
21/03/12
Put vat in the initial price, alarmed by 'in a box' command, not even needed on collection as fabric wrapped in plastic, waste of my time!
21/03/12
No comment left by this customer.
21/03/12
No comment left by this customer.
21/03/12
Very good service unfortunate price increases do not help with transportation costs.
21/03/12
DELIVERED VERY QUICKLY AS ALWAYS! WELL DONE, WILL USE AGAIN SOON!!!!!!!!!!!!!!!!!!!!!
21/03/12
everything went perfectly well
21/03/12
Once again, excellent quick service with great comms! Cheers
21/03/12
It would be helpful if an approximate pick up time could be given eg Between 10am and 12 noon
21/03/12
No comment left by this customer.
21/03/12
COLLECT AS RQUESTED THANK YOU
21/03/12
To have some idea of a pickup time instead of a 7am to 7pm window, maybe a phonecall an hour or two before the drivers due to arrive?
21/03/12
No comment left by this customer.
21/03/12
No comment left by this customer.
21/03/12
very pleased i found you, will use again
21/03/12
As always, fantastic service!
21/03/12
Missed a collection last Friday, rebooked for the Monday - noone turned up, had to rebook again, finally collected today.
21/03/12
The long (8:00-18:0) waiting window is a bit disconcerting. Otherwise excellent service.
21/03/12
Very good price and delivery. Website easy to navigate too.
21/03/12
I couldn't believe it was so easy1 will definitely use you again
21/03/12
good value and reliable
21/03/12
Always a pleasure to do business with Parcel Monkey. Extremely reliable. Sue Speary
21/03/12
No comment left by this customer.
21/03/12
excellent service yet again, i have also passed on the good word to many people who have also started to use your outstanding service.
21/03/12
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