We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 197,295 reviews.
the concepts good but Courier are useless,not worth the stress/time/hastle impossible to contact,will be looking for someone else
12/12/10
No comment left by this customer.
12/12/10
Great Service, as always, A********
12/12/10
excellent service a++++++++
12/12/10
Package still not collected. Waited all Thursday 9
12/12/10
No comment left by this customer.
12/12/10
No comment left by this customer.
12/12/10
No comment left by this customer.
12/12/10
1st time used will use again as all aspects of service very very good.
12/12/10
it took a week to deliver the parcle on a 48hr delivery and no contact to tell me why, poor customer service.
12/12/10
the parcel took longer than estimated due to the weather but is was to be expected- service was otherwise good.
12/12/10
Consistently good and always reliable even in snow conditions, my road was solid ice but still no delays. Thank you so much
12/12/10
Excellent servie couldn't ask for more, will use again
12/12/10
A good hassle free service
12/12/10
good service
12/12/10
Amazing value and brilliant service :)
12/12/10
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
11/12/10
No comment left by this customer.
11/12/10
1 day delay due to weather, otherwise good as usual.
11/12/10
Your service fine. City link very poor customer relations. Whenweather caused problems they took ALL telephone Coms. off line.
11/12/10
great service cant fault it, use a few times and never failed to impress, thanks
11/12/10
excellent again will use all the time citylink are great at this were others fall at the first hurdle
11/12/10
What more can I say, yet another excellent service with the last five consignments, even when the country was at a halt with the snow
11/12/10
Not really your fault I suppose but city link didnt collect and didnt bother to re-arrange until I had chased them
11/12/10
perfect thanks
11/12/10
City Link are always reliable - stick with them
11/12/10
Rhe parcel wasn't picked up,I tried phonong (4 times) and I also emailed your company,I won't be using you again!!
11/12/10
Very good service, thank you
11/12/10
No comment left by this customer.
11/12/10
iT HAS NOT BEEN PICKED UP.....IF I LOOK ON MY ACCOUNT YOU SAY IT WAS CANCELLED AT MY REQUEST....IT HAS NOT AND IS STILL AWAITING PICK UP.
11/12/10
Local City Link driver is superb! Always on time. Excellent tracking information. Recommended service!
11/12/10
I STILL have this package awaiting collection at my house. I demand a full refund and/or collection or Im going to trading standards
11/12/10
would be better if i could get a time slot 4 collection instead of waiting in all day!!!!!!!!!!!!
11/12/10
Parcel collected (for next day delivery) Wednesday not yet delivered on Saturday
11/12/10
All gone pear shaped. Normally OK but parcels not collected for three days. City-Link say Parcel Monkey is not a priority 3rd party customer
11/12/10
Every thing is great so far A+++
11/12/10
Shockingly bad!, will think twice about using you agai, lack of communication and no ability to give honest answers or to resolve problem!
11/12/10
Satisfactory
11/12/10
Very fast and efficient service *****
11/12/10
Excellent service as always, fast effective & efficent, even through adverse weather, thank you
11/12/10
