We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,531 reviews.
Good service as always but disappointed with the massive price rise
02/04/12
Our Response: Sorry but City Link have raised their costs for the first time in 3 years.
collected on day specified although a little late
02/04/12
Excellent collected and delivered on time, shame about the massive price increase.
02/04/12
We are sorry too that our prices had to rise. City Link raised their costs so we had to follow.
As usual a great service, thanks
02/04/12
i love the simplicity of booking a collection and the service i have received so far is superb... ps great prices too !!!!
02/04/12
As expected no dramas
02/04/12
simple great web site in a world where customer service is **** you lot are great, would be good if you could give a am or pm pick up.
02/04/12
Thanks, just as soon as the couriers themselves can offer an am or pm pick up then we will provide it to our customers.
No comment left by this customer.
02/04/12
No comment left by this customer.
02/04/12
Great service, easy to use and book!, Great price I always use and would recommend parcel monkey!!! Thankyou very much!!
02/04/12
Service is very good
02/04/12
very good service, but prices have now gone up so will be looking for cheaper option
02/04/12
No comment left by this customer.
01/04/12
good service
01/04/12
No comment left by this customer.
01/04/12
EFFICIENT AND COMPETENT
01/04/12
Try giving exact vat inclusive costs from the start not when after payment is given
01/04/12
thanks all went well
01/04/12
No comment left by this customer.
01/04/12
No comment left by this customer.
01/04/12
No comment left by this customer.
01/04/12
No comment left by this customer.
01/04/12
always a fantastic service
01/04/12
No comment left by this customer.
01/04/12
Simple, easy-to-use website and the courier (City Link) were prompt with collection and delivered quickly (the next day)!
01/04/12
First time I've used this service and I was very impressed will be using again
01/04/12
You offered a date that courier could to fulfil and falsey clained a missed collection. I am not be recommending you.
01/04/12
Our Response: We are sorry that the courier concerned missed your collection on the date stated when your order was made.
Parcel was not collected until the following day but collected on time the next day and delivered on time.
01/04/12
Will use again was so easy service was great
01/04/12
No comment left by this customer.
01/04/12
very good service would certainly use again
01/04/12
citylink didnt collect so had to rebook for next day, other than than all good
01/04/12
excellent as always
01/04/12
No comment left by this customer.
01/04/12
Very good easy quick system and great price thank you very much
01/04/12
Excellent service and will definitely use again.
01/04/12
smooth operation
01/04/12
Great service, easy, quick and cheap will allways use you for all of my parcels thankyou.
01/04/12
Very good and good value for money will use again
01/04/12
No comment left by this customer.
01/04/12
