We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,431 reviews.
My parcel was never collected!!!
15/05/12
Parcel arrived in a damaged condition I am now being pursued by the client for a refund and the cost to return it back to me
15/05/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
Website, pricing and process very clear
15/05/12
I still haven't received the parcel or even a call phone call or email to tell me what's going on. Really bad!!
15/05/12
No comment left by this customer.
15/05/12
No comment left by this customer.
15/05/12
Great service as always!
15/05/12
Good Service. Collection and Detivery 110%
15/05/12
No problems thank
15/05/12
No comment left by this customer.
15/05/12
No comment left by this customer.
15/05/12
damaged item
15/05/12
Our Response: Please contact our support team who will look into this problem for you.
ECXCELLENT
15/05/12
No comment left by this customer.
15/05/12
No comment left by this customer.
15/05/12
very satisfied
15/05/12
Another good service - reasonably proced and available next day collection. Would be helpful to have a collection window of 4 hours if poss.
15/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
15/05/12
Fast pickup and delivery, No problems at all, quick and easy to use, and trackable.
15/05/12
No comment left by this customer.
15/05/12
Great servicewill use you again, thank you
15/05/12
I have to say that everything is very easy and I have recommended you to several friends who now use you. AAA+++
15/05/12
Thank you and it's great news that you have been recommending us.
Great price for a great service- thanks!
15/05/12
Most expedient and efficient. The regular driver for City Link is always pleasant and polite
15/05/12
We always advise our customers to get to know their drivers if they make regular bookings as they can be very helpful and will try to work around your needs.
Parcel must have been left outside and was received damp
15/05/12
Our Response: The item was signed for when delivered so could not have been left out in the open. Sorry that it seems to have got damp though.
No comment left by this customer.
15/05/12
I posted out a surfboard wrapped in Bubble wrap and inside a card board box. It arrived badly damaged clearly handled badly, very unhappy!
15/05/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
Very happy with service. Prompt collection. Parcel not arrived at destination yet - but Australia is a long way!
15/05/12
Thanks very much. Looking at the item via the tracking it shows out for delivery today.
No comment left by this customer.
15/05/12
Excellent service - very smooth - many thanks.
15/05/12
EXCELLENT SERVICE & VERY COMPETITIIVE PRICES.
15/05/12
No comment left by this customer.
15/05/12
Once again the Royal Mail has restored my faith in Parcel Monkey after some total mess ups, if you use this system then click for the R MAIL
15/05/12
great service
15/05/12
would like am or pm collect
15/05/12
collected when stated,delivered on time,exceelent!
15/05/12
The varietyof choice and the clarity of your pricing makes you my number one choice. beating your main rival into second place. Well done!
15/05/12
That's music to our ears!!
Always very easy to deal with. An A1 service. Thank you.
15/05/12
Recipient said he often had trouble with deliveries as address is difficult to find. Not this time, many thanks.
15/05/12
No comment left by this customer.
15/05/12
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