We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,075 reviews.
did not collect parcel 4 days running, asked for refund, refund promised, no refund given!
17/05/12
Our Response: Your item was booked on May 9th, collected on the 10th and delivered on May 11th. Not sure what your issue is here?
No comment left by this customer.
17/05/12
Excellent service, and super fast next day delivery. Will definately use again and would highly reccomend to others.
17/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
17/05/12
No comment left by this customer.
17/05/12
great service as usual totally reliable unlike parcel2go who are totally unreliable would reccomend paRcel monkey to all friends and family
17/05/12
Music to our ears!!
Collected by pleasant man and delivered on time in one piece. What more would anyone want?
17/05/12
Would have liked a pick up time as waited in all day
17/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
exelent service
17/05/12
exelent service
17/05/12
It took3days2collect parcel! Firstly,my message2comeINcertain hours was ignored.Secondly,driver didn'tUSEphone when didn't get holdOFsender
17/05/12
Collection and delivery exactly as stated and price cheaper than direct. Very Impressed again Thanks
17/05/12
good but shame we must stay in and w8 for pick up or delivery knowing when its due would be helpfull
17/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
Picked/delivery on time and arrived safely
17/05/12
Very happy with speed and service received
17/05/12
OK
17/05/12
Great service after the last lost parcel thanks andy
17/05/12
No comment left by this customer.
17/05/12
No comment left by this customer.
17/05/12
Cheap, easy to use and understand. Labels are handy and easy to print out. Tracking is also easy. Couldn't ask for anything more to be fair.
17/05/12
Fantastic!!
No comment left by this customer.
17/05/12
Fast and friendly collection and delivererd next day, good value. Recommended
17/05/12
Fantastic news and it's great you will be recommending us.
No comment left by this customer.
17/05/12
Excellent service at a fraction of the price. Couldn't ask for a better service :-)
17/05/12
Brilliant news and we are glad you are very happy.
try turning up when arranged.
17/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection.
Good service. Only thing that would have made it better would have been a tighter/smaller collection window so as not to wait in all day
17/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
No comment left by this customer.
17/05/12
No comment left by this customer.
17/05/12
No comment left by this customer.
17/05/12
No comment left by this customer.
17/05/12
Good, But I will be trying Hermes as they are cheaper, just to compare.
17/05/12
Cheaper but they do take a few days longer and can be left on your doorstep!!
parcelforce only attempted to deliver the once,then left it at local post office for the customer to collect ~ very poor !!
17/05/12
No comment left by this customer.
17/05/12
Citly link were fab as ever and easy to book thru the monkey!!!
16/05/12
We try to make the booking process as easy as possible so thanks very much.
Excellent service, item arrived as promised
16/05/12
VERY GOOD DELIVERY AND COMPETATIVE PRICE THANKYOU
16/05/12
Thank you.
No comment left by this customer.
16/05/12
Fantastic service and a great price.
16/05/12
Quick, reliable and sufficient service - Thanks
16/05/12
First time I can remember that Citylink collected on the day they were supposed too, nice to not have to make excuses to my customers!
16/05/12
