We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
No comment left by this customer.
27/04/12
A converted Parcel2Go customer following problems with damage. Good prices, reliable service, fast delivery - thank you!
27/04/12
Thank you and welcome to ParcelMonkey.
Large parcel delivered from Wales to Scotland overnight and with the customer next morning.
27/04/12
If possible it would be helpful to have a time slot e.g. 8am to 1pm and 1pm to 6pm for both collection and delivery.
27/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection / deliverywindow.
You have completely lost one of the parcels I sent to London!
27/04/12
Our Response: Sorry to read the courier misplaced your item and we will do all we can to help.
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
Easy to get a quote and book, and was able to communicate with office staff by email to make special arrangements. Thanks
27/04/12
Thank you. Our support team are very professional and will do all they can to help.
the parcel was broken in two places
27/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
Didn't turn up to collect 3 days in a row! Phoned customer services 5 times! Not impressed
27/04/12
We had to phone and cancel the collection in the end so deprived you of the collection! But your prices are excellent so well done anyway!!
27/04/12
You took 3 days to pick my parcel up and someone lied to me on the phone!!
27/04/12
Collection on time and timely delivery
27/04/12
excellent service
27/04/12
very good service & reasonable price.
27/04/12
ONly thing that would be useful is a timed delivery slot, otherwise great service. Thanks
27/04/12
No comment left by this customer.
27/04/12
I am delighted with your service. It was excellent and reasonably priced.
27/04/12
No comment left by this customer.
27/04/12
easy to use website and collected on time.
27/04/12
yet another successful pick up & delivery.. thanks
27/04/12
No comment left by this customer.
27/04/12
Better than very good - in fact, excellent.
27/04/12
I have used Parcel Monkey a few times now and its so easy to get a quote, buy and arrange, love it!
27/04/12
Thank you.
excellent as al;ways and a pleasure to deal with fast easy and very cheap
27/04/12
Brilliantly efficient and cost effective service: - we would definitely use again. Well done!!
27/04/12
The service online was easy to use and the collection was made when we were informed it would be. All in all good service and prices.
27/04/12
Collector didn't realise there were 2 parcels; deliverer stacked them on our strawberry plants, and said nothing when asked not to do so.
27/04/12
very smooth all arrived safe
27/04/12
advertise services that are actually available! and not cancel them after receiving payment saying it cannot be done!
27/04/12
Our Response: All our services advertised are available. Wouldn't be much of a business if they were not!!
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
Fast, efficient and great value for money! Thanks.
27/04/12
EXCELLENT SERVICE AS ALWAYS. VERY HELPFUL AND FRIENDLY DRIVER - (JANE)
27/04/12
LY190284-13176420, Courier DIDNT TURN UP FOR COLLECTION AND I'VE HAD TO REBOOK MYSELF, NOW ITS GOING TO BE THREE DAYS LATE TO MY CUSTOMER
27/04/12
Everything ram smoothly.
27/04/12
2 missed collections?
27/04/12
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
Collected on time
27/04/12
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