We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,515 reviews.
fast response no delays and very polite when picking up parcel so deffinetly use again *****
02/05/12
This transaction was excellent. However, service not so good on another; need to improve communication from driver to depot to you and to me
02/05/12
Courier failed to collect one of the parcels on the date quoted Had to drive 75 miles to meet customer in person to get parcel there on time
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
Site was easy to use. Paperwork very straightforward. Collection and delivery made as promised.
02/05/12
good
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
came to wrong part of building and left on 26 april, rebooked it twice and still awaiting collection.spoke to depot who promised to p/u 2da
02/05/12
BEST PRICES COLLECTED ON TIME ALTHOUGH NOT DELIVERED THE NEXT DAY
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
You missed the original collection day. And rescheduled it for another day
02/05/12
Service was great only negative is you don't get a specific collection time do had to wait in all day as they didn't come until 3pm
02/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
It would be good, if upon placing the order you were given a specific time for collection (ie. morning / afternoon). Good service though.
02/05/12
Excellent service and pricing!
02/05/12
A good service.
02/05/12
Fast Booking. Reliable Regular Collections. Using A Bit Less Now For Under 10kg And More Than 1 Parcel To Same Address Due To Price.
02/05/12
We understand that but City Link have made price changes recently which have caused us to do the same. Watch this space though as we are always looking at improving our services!
No comment left by this customer.
02/05/12
Excellent
02/05/12
I am still waiting for my parcel to be delivered
02/05/12
No comment left by this customer.
02/05/12
Excellent service, very friendly and competent delivery driver, can't fault this service at all A++++++++++
02/05/12
Great thanks perfect x
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
All good, no problems , excellent pricing
02/05/12
SEEMLESS AND I WILL USE YOU AGAIN
02/05/12
No comment left by this customer.
02/05/12
Excellent fast service, Very good value. WOULD RECOMMEND THIS PARCEL COMPANY!!!!!!!!!!!!!!!!
02/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
02/05/12
Perfect service, price was very good and use of a good courier
02/05/12
Parcel Monkey collected the parcels when they said they would and all were delivered without any problems. Thank you. x
02/05/12
The parcel was not collected on the day booked for, when we telephone Courier to ask why, well there attitude frankly was "so what" .
02/05/12
great
02/05/12
very good service reasonable price
02/05/12
No problem with the process, but the courier was very poor. No contact, 3 days late to pick up, 2 days late to deliver
02/05/12
No comment left by this customer.
02/05/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
