We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,722 reviews.
best courier service and cheap prices
28/04/12
No comment left by this customer.
28/04/12
I am very glad you send your survey after a few days leaving time for any errors to show up, very good.
28/04/12
No comment left by this customer.
28/04/12
The parcels were initially delivered to the wrong address but the driver did admit his error & they were re delivered the same day..
28/04/12
No comment left by this customer.
28/04/12
A excellent service as always, picked up following day and delivered the next. Drivers always cheerfull. Thanks for a reliable service.
28/04/12
excellent service and price, everything went very smoothly
28/04/12
No comment left by this customer.
28/04/12
wish you would take pay pal would probably use your service more
28/04/12
No problems what-so-ever, very easy setup, pickup, tracking, delivery on time. Will definitely use infuture. Thank you.
28/04/12
TOTALLY EFFICIENT
28/04/12
setting up a 30 day credit account would help business.
28/04/12
It would but would also come with financial risks and take more Management than our current payment options.
sweet as a nut, will use again
28/04/12
brilliant service
28/04/12
Very quick service be nice if there was more info about when to be picked up as it was collected 8 hours into the slot
28/04/12
No problems in the process from start to finish.
28/04/12
So far haven't come across anything which I feel could be improved. Great service all round. Well done.
28/04/12
It would be a better service if the courier company could text the sender or recipient with an approximate time of collection or delivery.
28/04/12
Very good, easy arranging for pick up next day and delivered in good time. Thanks
28/04/12
Great value for money, did what they said on the tin
28/04/12
i am very pleased of the way that everthing went.picked up P.M.as requested delivered next day.many thanks.j.n.ruff
28/04/12
Just perfect
28/04/12
Bring Back Option to Pay with Paypal.
28/04/12
No comment left by this customer.
27/04/12
A converted Parcel2Go customer following problems with damage. Good prices, reliable service, fast delivery - thank you!
27/04/12
Thank you and welcome to ParcelMonkey.
Large parcel delivered from Wales to Scotland overnight and with the customer next morning.
27/04/12
If possible it would be helpful to have a time slot e.g. 8am to 1pm and 1pm to 6pm for both collection and delivery.
27/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection / deliverywindow.
You have completely lost one of the parcels I sent to London!
27/04/12
Our Response: Sorry to read the courier misplaced your item and we will do all we can to help.
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
Easy to get a quote and book, and was able to communicate with office staff by email to make special arrangements. Thanks
27/04/12
Thank you. Our support team are very professional and will do all they can to help.
the parcel was broken in two places
27/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
Didn't turn up to collect 3 days in a row! Phoned customer services 5 times! Not impressed
27/04/12
We had to phone and cancel the collection in the end so deprived you of the collection! But your prices are excellent so well done anyway!!
27/04/12
You took 3 days to pick my parcel up and someone lied to me on the phone!!
27/04/12
Collection on time and timely delivery
27/04/12
excellent service
27/04/12
very good service & reasonable price.
27/04/12
ONly thing that would be useful is a timed delivery slot, otherwise great service. Thanks
27/04/12
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