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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
No comment left by this customer.
11/05/12
No comment left by this customer.
11/05/12
Very efficient service and reason able charges. Thank you
11/05/12
great service again 100 % collection and delivery service upto now never let me down yet.
11/05/12
Excellent allround service, I will definitely reccommend to others..
11/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
11/05/12
Parcels into Norway require recipient's Peronal ID number. The parcel was held for 6 days due to missing this. Otherwise everything good :)
11/05/12
No comment left by this customer.
11/05/12
No comment left by this customer.
11/05/12
Fantabulous!!
11/05/12
Very good thanxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
11/05/12
Driver pleasant and happy which always makes a difference thank you
11/05/12
Our Response: We always advise our customers to get to know their drivers if they make regular bookings as they can be very helpful and will try to work around your needs.
No comment left by this customer.
11/05/12
Booked 3 parcels for next day delivery. They were never collected and there was no note or tracking available through the site.
11/05/12
Our Response: Please check these orders again as the all show collected / delivered and with proof in terms of a signature.
nothing need to be done very good service
11/05/12
Excellent service.
11/05/12
a text or call should be included to state at least am or pm or ideally a 1 hour estimate, waited in all day for no pick up,no interaction !
11/05/12
Our Response: As soon as our courier partners can offer a text service we will be able to offer it to our customers.
No comment left by this customer.
11/05/12
It would be easier if you could send a message directly to the company who are dealing with your package about collection time,
11/05/12
You failed to pick up as arranged. Your communication on this issue was bad
11/05/12
No comment left by this customer.
11/05/12
No comment left by this customer.
11/05/12
i would like a more specific collection time ....as aposed to 9 till 5 pm
11/05/12
Our Response: Just as soon as our courier partners can offer this we will provide it to our customers.
Very efficient. Would use again. Thankyou
11/05/12
top women & top men i wish you all the best + many thanks from John Davidson
11/05/12
You should add "excellent" - very good doesn't say how well you do!
11/05/12
That's really nice of you to say so. Thank you very much.
Excellent service, can't fault it
11/05/12
It would help if we knew Cit Link would be collectin 8am-1pm or later, but they are excellent and do ring properly and give you time to answ
11/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
11/05/12
Top Banana! parcel monkey is the Chimps Gonads!!!!
11/05/12
CANNOT THINK OF WHAT TO ADD AS I HAD PERFECT SERVICE. PERHAPS GIVING AN AM OR PM COLLECTION WOULD HELP.
11/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
Good pricing, and easy process
10/05/12
Slots for pick ups....am or pm maybe......something like that, all day is too long to wait for a pick up. other than that.....PERFECT!!!
10/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
No comment left by this customer.
10/05/12
No comment left by this customer.
10/05/12
excellent service, ordered late one evening picked up first thing next day thanks
10/05/12
No comment left by this customer.
10/05/12
City Link chap picked up the parcel on time and delivered on time. Excellent and well priced service. Will recommend and use again
10/05/12
Thank you and it's great news that you will be recommending us.
Everything went smoothly, exactly as we had ordered. Thanks.
10/05/12
I would pay an extra fee to schedule pick-up within a 2-3 hour time window, i'm sure others would too !!!
10/05/12
We would love to offer timed collections for a small fee but have to provide what the couriers say they can manage I'm afraid.
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