We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,259 reviews.
Suspect Citylink more of the problem than Parcel Monkey - took two goes to collect, and two to deliver replacement.
03/07/12
very good service easy to order and runing smoothly, thanks
03/07/12
excellent service...would definitely use this service again
03/07/12
Great service at a great price. Thanks
03/07/12
Overall Very good, however would have liked to have a more specific time for the pick-up, even just am or pm rather than staying in all day.
03/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Picked up and delivered on time. Very good service and price.
03/07/12
Very easy to arrange but could be cheaper
03/07/12
please send accross details on your refunds policy as to be completly honest this service was not acceptable.
03/07/12
Our Response: Full terms and conditions are available on our website.
Parcel (labelled correctly) due last Thursday, finally arrived Monday afternoon despite tracking still saying "due Thursday"
03/07/12
My package was damaged and must have been thrown :(
03/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
delivered as instructed
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Great experience, very easy and quick to use!
03/07/12
Very prompt and efficient again
03/07/12
It would be helpful to know aproximately when a driver will be calling to collect a parcel. Could he ring or text when on way??
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
very good thanks
03/07/12
No comment left by this customer.
03/07/12
good, cheap, reliable service. Will certainly recommend.
03/07/12
It was fairly easy to process.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
could have done with knowing the time of collection but the service was excellent as always.
03/07/12
3 days late delivery, damaged items
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
excellent service, courier prompt and courteous, will continue to use, thank you
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
02/07/12
very fast to USA. Happy
02/07/12
Thanks.
Price is creeping up!! but good service
02/07/12
We still offer the best prices for City Link despite their price increases implemented to all in March.
Excellent service
02/07/12
Excellent service
02/07/12
It would be nice if I could link my ebay and amazon account to speed up the delivery process
02/07/12
Great service at a great price. Thanks
02/07/12
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