We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,749 reviews.
No comment left by this customer.
03/07/12
Your service is absolutely fantastic. I am most impressed. A very pleasant, professional, conscientious company. Thank you.
03/07/12
No improvement needed
03/07/12
it took 3 calls and 3 different packing notes to get the parcel collected from our door - terrible i should be getting a refund
03/07/12
Excellent,fast reliable service as always!
03/07/12
No comment left by this customer.
03/07/12
One of my parcels still hasnt been delivered a week after Courier picked it up. Courier Reference: LY455348 Very annoyed ££
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Very easy to use and a better price than going direct
03/07/12
Brilliant, easy way to send parcels! Asking for recipient's mobile number is a bit awkward - not always something sender would know!
03/07/12
would recommend and use again
03/07/12
Thank you and it's great to see you will be recommending us.
That was the 1st time I had used Parcel Monkey. Excellent site; excellent service.
03/07/12
Thank's very much for making your first booking with us.
No comment left by this customer.
03/07/12
Excellent service will defiantly use your compan again!,
03/07/12
That's music to our ears!!
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Really easy to use website, great service and parcel collected and delivered on time - will use again.
03/07/12
excellent service
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Your Parcelforce 24 special prices are excellent value for money! Always deliver next working day and there's no need to print the label...
03/07/12
We are glad you like this service and price.
very poor the courier failed to turn up , the next day i had to travel 10miles to Courier depot to drop it off , they didnt care either
03/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will take this matter up with them and once again sorry.
ok
03/07/12
excellent service as always
03/07/12
excellent as usual
03/07/12
my parcel was not collected even when rebook for the 3rd time so i went to another courier,VERY BAD SERVICE
03/07/12
arrived in good time and order thanks
03/07/12
No comment left by this customer.
03/07/12
Carnt track my parcel chose parcel monkey becauce of quickest delivery still not there after a week
03/07/12
Our Response: The airway bill was missing on your item which resulted in a clearance delay.
No comment left by this customer.
03/07/12
Collection & delivery were top notch have used before & will use again
03/07/12
That's great news, cheers.
Nightfreight did not turn up on day requested and we were told they ran out of time! This is unacceptable when we have deadlines to meet.
03/07/12
Our Response: While this is not directly a fault of ParcelMonkey we understand your frustration and would like to apologise on behalf of the courier concerned.
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
not so good item broken in transit
03/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
GOod job.
03/07/12
Really impressed, user friendly system, brilliant and thank you
03/07/12
No comment left by this customer.
03/07/12
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