We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,564 reviews.
Excellent service, first time I have used anything other than the post office, much cheaper, quicker brilliant thank you
10/07/12
Thank's very much for making your first booking with us.
Picked up on day stated & next day delivery. Good service through city link & was able to track online. Would use again!
10/07/12
The whole booking procedure was simple and efficient and the collection of the parcel and delivery was also fine.
10/07/12
No comment left by this customer.
10/07/12
Excellent service !! Will definitely use again
10/07/12
Great service as always. Wouldn't dream of booking our parcels with anyone else!
10/07/12
That's music to our ears!!
As far as I know you did a good job but I've got no confirmation my package was delivered to the company so don't know for sure.
10/07/12
Our Response: The tracking shows full details and that it has been signed for.
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Great service, simple to use, cheap
10/07/12
Brilliant delivered at 9,
10/07/12
No comment left by this customer.
10/07/12
Excellent
10/07/12
My parcel was book on a next day delivery on Monday the 2nd but was not collected until Thursday 5th.
10/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
First class service, as always. Many thanks
10/07/12
My parcel was collected a day late - waited all day on the Tuesday, I rang up Parcel Force, no explanation, it was then collected that day
10/07/12
All round service could not have been bettered.Great and promt timings at both ends....An afterthought,could I have tracked this item.. ?
10/07/12
Thank you, the order you placed with us was fully tracked via our website.
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Brilliant again.......
10/07/12
Sorry I meant to say VERY POOR - it is the 2nd time that the parcel was not collected on the date requested .
10/07/12
Brilliant service, apart from i had to wait in all day for collection, apart from that brill will use again
09/07/12
great service please sort so i can pay with paypal
09/07/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
i'd like to be able to book a collection day or an option to drop off at my local city link depot
09/07/12
We hope to bring you a workable City Link drop off option very soon.
It wasn't collected on the right day but was collected early the following day.
09/07/12
Very good service, tx
09/07/12
COMPLETELY SATISFIED WITH YOUR SERVICE MANY THANKS
09/07/12
your service is very very poor, would never use you again - would rather pay triple amount than use you! very poor cust svs too!
09/07/12
If you could specify morning or afternoon it would help a lot
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
we are very pleased with the service u have always given us. prompt and good service, best service we have used. thankyou so much,
09/07/12
Great service as always
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
Nearly a week since booking and still awaiting collection. i expect some compensation as i needed this item for work so have now lost money
09/07/12
Our Response: This is not acceptable and you will be compensated for the delay in collection. Please accept our apologies for this.
No comment left by this customer.
09/07/12
Competetive price and fast service.Would be good to have more details about the parcel sack .For example I know it is A3 but is it gusseted
09/07/12
Thank you. It's not gusseted and more details of the precise dimensions will be available very soon.
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