We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,564 reviews.
No comment left by this customer.
14/07/12
A prompt and efficient service; however the "mandatory" requirement to provide recipient phone and mobile numbers was problematic.
14/07/12
Good service, excellent price. Thanks again.
14/07/12
Superb all round
14/07/12
Courier failed to collect on the alloted date and only collected on the following date after the deadline time. Courier advised delivery o
14/07/12
A service that we can rely on is importent to us and you always deliver the goods. At a good price too.
14/07/12
morning or afternoon pick would be good so we dont have to wait all day. very good sirvice
14/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
very good but had to wait in all day for parcel to be collected annd didn't turn up until 5.35pm
14/07/12
No comment left by this customer.
14/07/12
Parcel delivery arrived at 6pm to pick up express delivery!!!
14/07/12
Our Response: And it arrived the next working day at 16:04
No comment left by this customer.
14/07/12
As expected
14/07/12
Always a good reliable service. Many thanks.
13/07/12
Thank you.
A++++++++
13/07/12
My parcel was NOT picked up by Courier, they deliverd it to the same address, I HAD TO CONTACT Courier, WHY Courier NOT PHONE ME???
13/07/12
Our Response: Booked on July 3rd, collected on the 4th and delivered on July 5th. What is wrong with that?
Simple and straight forward service thankyou
13/07/12
Now the strange and confusing world of parcel delivery has been utterly simplified.
13/07/12
Thanks, as we try our very best to make this complex industry as simple as possible.
No comment left by this customer.
13/07/12
Parcel sent to Germany and arrived very quickly thanks very much will definately use you again. From Jo.
13/07/12
Cheers Jo :-)
Missed the initial pick but made sure they got it the next day and delivered the next day . Very happy definitely recommend .
13/07/12
Thank you.
No comment left by this customer.
13/07/12
You do what you say will do, delivery was swift and sure. Thankyou
13/07/12
It would be handy if we could choose a collection time frame... say morning, afternoon, evening. But so far very happy with service to date.
13/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
13/07/12
Good service, good communication with customers, will use it again and will recommend to my friends. Thank you
13/07/12
Thank you and it's great to read you will be recommending us.
Once again an excellent service from this company. Will continue to use in future.
13/07/12
Fantastic news, thanks very much.
would be nice to have a ruff idea on the time of collection otherwise perfect
13/07/12
No comment left by this customer.
13/07/12
very good price + easy to use website - however parcelforce didn't show up on day specified so there was a delay in picking up parcel
13/07/12
On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
13/07/12
Great service, will definately use again!
13/07/12
Quick collection thank you
13/07/12
No comment left by this customer.
13/07/12
No comment left by this customer.
13/07/12
Same 1st class value for money Service
13/07/12
Very happy posted parcel to Germany and got there quicker than i posted in the UK... WILL USE AGAIN
13/07/12
Fantastic news!!
still awaiting parcel, no communication, courier did not know what they were collecting from the other end to be sent to me. Awful service
13/07/12
I know you can only off the services that the carriers offer but it would be good to be able to choose collection / delivery slots. AM/PM?
13/07/12
Great Service at a good price! :-)
13/07/12
searched online for quick solution, found parcel monkey. Excellent, had the delivery arranged within a few minutes. Delivery on time. Thanks
13/07/12
Thanks and we are so glad that you found us too :-)
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