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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,897 reviews.
excellent as usual thank you
24/05/12
Straight forward easy to use site. Collection went like clockwork. A great service, thank you
24/05/12
First class cannot fault
24/05/12
No comment left by this customer.
24/05/12
Very efficient
24/05/12
Courier failed to collect the package and I had to drive it to their Depot the following day - appalling. They didn't seem surprised.
24/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will speak with them.
No comment left by this customer.
24/05/12
No comment left by this customer.
24/05/12
No comment left by this customer.
24/05/12
F@A@N@T@A@S@T@I@C
24/05/12
No comment left by this customer.
24/05/12
No comment left by this customer.
24/05/12
I've used the service twice, and been impressed twice
24/05/12
I wasn't left with a receipt so I can only assume my parcel reached its destination at on what day. Very efficient service.
24/05/12
fantastic service and value
24/05/12
great service, thank you
24/05/12
No comment left by this customer.
24/05/12
No comment left by this customer.
24/05/12
Spot on, as usual, City link are A1 ~:)
24/05/12
No comment left by this customer.
24/05/12
Good service again.
23/05/12
link failed to collect the day arranged, also failed to notify me of such, had to rebook a collection after contacting them.
23/05/12
Everything fine but its only my first time.
23/05/12
Thank you for making your first order with us.
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
great a+
23/05/12
I have still not received compensation from my last order despite sending several emails
23/05/12
Our Response: Our claims team will review your case and make contact asap.
Great service, picked up and delivered within the time scale given, faultless service will use you again
23/05/12
This order was great, but you have a problem when quoting for remote areas (Highlands) the price is increased at checkout
23/05/12
That's correct. Remote areas are surcharged by the couriers so once the full address details are known the quote will adjust if necessary.
No comment left by this customer.
23/05/12
A 2 hour time slot would be better so people don't have to wait in all day to have a parcel delivered/collected
23/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
perfect as usual
23/05/12
Very good info and my parcel was picked up and delivered where a wanted without any problems. Thank You.
23/05/12
Excellent service.
23/05/12
No comment left by this customer.
23/05/12
fast and efficient
23/05/12
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
Great service as always at a great price, cheers.
23/05/12
Good
23/05/12
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