We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,260 reviews.
It wasn't collected on the right day but was collected early the following day.
09/07/12
Very good service, tx
09/07/12
COMPLETELY SATISFIED WITH YOUR SERVICE MANY THANKS
09/07/12
your service is very very poor, would never use you again - would rather pay triple amount than use you! very poor cust svs too!
09/07/12
If you could specify morning or afternoon it would help a lot
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
we are very pleased with the service u have always given us. prompt and good service, best service we have used. thankyou so much,
09/07/12
Great service as always
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
Nearly a week since booking and still awaiting collection. i expect some compensation as i needed this item for work so have now lost money
09/07/12
Our Response: This is not acceptable and you will be compensated for the delay in collection. Please accept our apologies for this.
No comment left by this customer.
09/07/12
Competetive price and fast service.Would be good to have more details about the parcel sack .For example I know it is A3 but is it gusseted
09/07/12
Thank you. It's not gusseted and more details of the precise dimensions will be available very soon.
thank very good service would inform others about the service excellent
09/07/12
Great service - However it would be even better if the couriers offered a rough time slot.
09/07/12
NA
09/07/12
Excellent service as usual
09/07/12
Thanks!
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
Superb service - thanks
09/07/12
The service is great value but if you could narrow collection down to am or pm would be really helpful as mine was collected at 16:50!
09/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Your sending me a survey...yet I'm still waiting for this package to be collected! Not enough characters to explain exactly why here!!!
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
Excellent as always!
09/07/12
I would suggest a text update service
09/07/12
Very good service. The courier arrived at 4pm and was friendly.
09/07/12
Brilliant. Instructions easy to follow. Super fast delivery. Many thanks
09/07/12
No comment left by this customer.
09/07/12
No comment left by this customer.
09/07/12
You did ok booking wise and always do, however parcelforce made a right mess, delivered to me rather than my customer in france !
09/07/12
great servicezzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
09/07/12
I'm sick of receiving 'how did we do' emails every time I send a ****ing parcel ... Gonna use another agent from now on
09/07/12
Our Response: We could stop sending you the email if you like but due to your offensive review have decided to suspend your account.
No comment left by this customer.
09/07/12
Excellent service, great communication, very impressed.
09/07/12
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