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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,838 reviews.
great
16/05/12
Collected and delivered on time
16/05/12
Collected and delivered next day as promised - Thankyou
16/05/12
you cancelled the order before it was delivered so i spent three hours ringing round tryin to find it to get it delivered. thanks for that
16/05/12
No comment left by this customer.
16/05/12
No comment left by this customer.
16/05/12
Great from start to finish. I'll be using your service again soon.
16/05/12
Fantastic!!
The parcel wasn't collected on time having waited in all day for collection. Collected the day after although I paid extra!!
16/05/12
No comment left by this customer.
16/05/12
Using Parcelforce could not of been a better experience pickup to delivery was 1st class service
16/05/12
what happened with paypal, it was handy with ebay payments
16/05/12
You need to be a member since before January 2011 and a regular sender to still be offered PayPal.
Great
16/05/12
No comment left by this customer.
16/05/12
excellent service very good delievery service.
16/05/12
Fantastic,spot on service and prices!
16/05/12
Thank you.
No comment left by this customer.
16/05/12
perfect
16/05/12
No comment left by this customer.
16/05/12
No comment left by this customer.
16/05/12
very good service.... maybe consider accepting paypal as a payment method as it is easier for people using ebay!!
16/05/12
PayPal is a very expensive service and under their rules you can't pass these charges on to customers that wish to use this service. We know some resellers do charge for this service but it's not allowed so we can't offer it.
No comment left by this customer.
16/05/12
Parcel should have been delivered on Thursday and was not delivered untill yesterday!!!!! I have had to refund my client!
16/05/12
Item picked up and delivered with no problems! Definitely will use parcel monkey again! x
16/05/12
Fantastic!!
very pleased with service, especially the ease of booking a recollection
16/05/12
First time I have used this service, and it was excellent! will be using it again.
16/05/12
Thank you for making your first order with us.
you sent my customer a box of baskets instead of a trailer drawbar. But fortunetly you did resolve the problem following a few calls
16/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the mix up of the items.
No comment left by this customer.
16/05/12
the only comment i can make is that it would be useful to have a time for collection, e.g. even am or pm
16/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
Accurate.
16/05/12
No comment left by this customer.
16/05/12
Pick up and delivery was very smooth and easy to track - thanks!
16/05/12
No comment left by this customer.
16/05/12
No comment left by this customer.
16/05/12
some parcels have a min del charge of £7.49 when clearly they don't cost that to post. more cheaper options please
16/05/12
We do have to make a profit on our sales. Please compare our prices to others and I think you will agree that like for like we offer very good value.
No comment left by this customer.
16/05/12
Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price Price
16/05/12
Our Response: £7.49 to send a "Headboard" next day sounds good value to me.
I was extremely inpressed with the service and will certainly be using you again many Thanks
16/05/12
excellent service -will continue to use thank you
16/05/12
Easy to use, knew I was paying for the exact package as had to enter weight and measurements. Package arrived in good time at destination.
16/05/12
Parcel wasn't picked up til 6.15pm therefore was NOT next day delivery but got to the person on the other end in one piece none the less
16/05/12
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