We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,564 reviews.
Very quick service thank you
12/07/12
Parcel picked up without fuss and delivered the next day as promised
12/07/12
Easy to book a delivery online and the courier came when expected
12/07/12
No comment left by this customer.
12/07/12
Great service, however I was unable to track my parcel once it arrived at the delivery centre for shipping from UK to Australia.
12/07/12
We had a few tracking problems in the early days of our new International service but it's all good now.
Excellent service again, trouble free, easy to use website, and city link won the order again
12/07/12
No comment left by this customer.
12/07/12
Excellent service and so simple to use, takes the worry away from delivering/recieving large items
12/07/12
No comment left by this customer.
12/07/12
it would be helpful if i could drop my parcels off at a designated shop chain instead of waiting in all day
12/07/12
We don't offer those cheap 3 to 5 day services as we prefer to work with door to door couriers that operate within 48 hours.
My only trouble I had which I think is important, I was unable to track my shipment
12/07/12
fas delivery very pleased
12/07/12
The item was picked up on 6th july and I have not seen it yet
12/07/12
Fab - As always x
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
Easy to use website, good information and updates, excellent service
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
The service was flawless. Many thanks.
12/07/12
Parcels not collected - no info given found had to rebook my self - not impressed
12/07/12
excellent as always, I have used you guys twice now. you need to advertise more though!! i cant recommend you enough!
12/07/12
Thank you and it's great to see you have been recommending us. We are a national business so to advertise to such a market is a very expensive task. We are seeing great growth rates from word of mouth and "Google" marketing though so thanks very much for your help.
No comment left by this customer.
12/07/12
I still haven't received my parcel :-( HELP
12/07/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
very good quote and speedy international service via parcelforce
12/07/12
We are glad you like our new International service :-)
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
Excellent service, from Devon to Scotland promptly & safely. Thanks.
12/07/12
Was supposed to get a refund?
12/07/12
Our Response: And you will within 7 days of submitting your claim.
collected on time, delivered on time . :)
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
No comment left by this customer.
12/07/12
My parcel was collected at the scheduled date and time and delivered successfully too. Excellent service!
12/07/12
Brilliant!!
Would use again. Thanx.
12/07/12
ther
12/07/12
Local Delivery Partner didn't call the Recipient delayed delivery by a day
12/07/12
Our Response: Tracking shows item was refused first time which delayed the delivery by a day?
STILL not delivered this morning & 2 failed collections. I phoned and arranged it myself. Wanted to cancel but don't know
12/07/12
Our Response: The goods are out for delivery today so there is still time.
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