We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,751 reviews.
Item arrived smashed! Even though parcel clearly marked as fragile & to be kept upright!! Disgusted!!!!
04/07/12
You failed to collect our conssignment and annoyed our customer emensily and we are looking for a full refund.
04/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will take this matter up with them and you will be fully refunded.
Nothing to add - collected on time, delivered on time.
04/07/12
No comment left by this customer.
04/07/12
Good value - did what I wanted! Thank you.
04/07/12
No comment left by this customer.
04/07/12
This order was not up to your usual standard, it was booked for collection on the 28th,Courier missed that,different driver, not impressed
04/07/12
No comment left by this customer.
04/07/12
as usual perfect
04/07/12
Transaction straighforward. Price competetive. City Link courier collected on time with courtesy. Customer's Goods rceived promptly. Thanks.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Fed up with missed collections. Poor service. Courier need to sort their act out
04/07/12
Great service as ever, many thanks
04/07/12
I did get slightly confused as to how to track the shipment but after that everything was brilliant.
04/07/12
No comment left by this customer.
04/07/12
Excellent service and easy to use labelling and portal........................recommended
04/07/12
No comment left by this customer.
04/07/12
as allways very good prices and service,many thanks
04/07/12
Excellent service , second time of using and will be again
04/07/12
brilliant service, thank-you very much!!
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Very good as usual
04/07/12
I did not see an option to provide a POD - I would have preferred this
04/07/12
No comment left by this customer.
04/07/12
great service
04/07/12
Fast collection, reliable, speedy delivery, Would use againur services again, Many Thanks
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
usual efficient service . Pleasant people and good communications...A1
03/07/12
No comment left by this customer.
03/07/12
Fabulous again many thanks
03/07/12
Very good will use again
03/07/12
didnt collect on arranged date. Impossibal to contact!!!!!!!!
03/07/12
Our Response: Our support team try their very best to deal with all queries in a quick and efficient manner.We are not impossible to contact as if we were we would not see the level of repeat business following issues.
No comment left by this customer.
03/07/12
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