We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,261 reviews.
You lost me loads of buissnes firstly didn't deliver on time to my costumer then wasn't collected on time too I lost out both deliveries
15/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Good service
14/07/12
No comment left by this customer.
14/07/12
Prefered your earlier website. Was much easier to navigate. Neary moved on to a competitor.
14/07/12
easy to book! good price!! smooth undamaged delivery!! excellent!!
14/07/12
Fantastic news!!
Good service..because of parcel monkey it was easy for me to arrange my delivery..Thank you
14/07/12
No comment left by this customer.
14/07/12
Picked up when you said you would.
14/07/12
No comment left by this customer.
14/07/12
On time for collection and safe delivery, can't ask for more than that!
14/07/12
Collected quickly and delivered the next day. Thanks
14/07/12
very efficient service and low price
14/07/12
No comment left by this customer.
14/07/12
By far the cheapest option I found and excellent prompt collection and delivery. Thanks.
14/07/12
We always try and keep our prices as low as possible so we are glad you think they are too.
Would have been 'very good' but courier didn't arrive to pick up till 5:25 (and no way of contacting company to find out)... :-(
14/07/12
No comment left by this customer.
14/07/12
No comment left by this customer.
14/07/12
No comment left by this customer.
14/07/12
A prompt and efficient service; however the "mandatory" requirement to provide recipient phone and mobile numbers was problematic.
14/07/12
Good service, excellent price. Thanks again.
14/07/12
Superb all round
14/07/12
Courier failed to collect on the alloted date and only collected on the following date after the deadline time. Courier advised delivery o
14/07/12
A service that we can rely on is importent to us and you always deliver the goods. At a good price too.
14/07/12
morning or afternoon pick would be good so we dont have to wait all day. very good sirvice
14/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
very good but had to wait in all day for parcel to be collected annd didn't turn up until 5.35pm
14/07/12
No comment left by this customer.
14/07/12
Parcel delivery arrived at 6pm to pick up express delivery!!!
14/07/12
Our Response: And it arrived the next working day at 16:04
No comment left by this customer.
14/07/12
As expected
14/07/12
Always a good reliable service. Many thanks.
13/07/12
Thank you.
A++++++++
13/07/12
My parcel was NOT picked up by Courier, they deliverd it to the same address, I HAD TO CONTACT Courier, WHY Courier NOT PHONE ME???
13/07/12
Our Response: Booked on July 3rd, collected on the 4th and delivered on July 5th. What is wrong with that?
Simple and straight forward service thankyou
13/07/12
Now the strange and confusing world of parcel delivery has been utterly simplified.
13/07/12
Thanks, as we try our very best to make this complex industry as simple as possible.
No comment left by this customer.
13/07/12
Parcel sent to Germany and arrived very quickly thanks very much will definately use you again. From Jo.
13/07/12
Cheers Jo :-)
Missed the initial pick but made sure they got it the next day and delivered the next day . Very happy definitely recommend .
13/07/12
Thank you.
No comment left by this customer.
13/07/12
You do what you say will do, delivery was swift and sure. Thankyou
13/07/12
It would be handy if we could choose a collection time frame... say morning, afternoon, evening. But so far very happy with service to date.
13/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
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