We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,752 reviews.
Excellent service as always.
10/07/12
Parcel monkey mixed up my paperwork which severely delayed my package being delivered. Thee communication was also poor.
10/07/12
Our Response: We don't mix the paperwork up as you place the printed label on the items you send with us.
No comment left by this customer.
10/07/12
Great, quick efficient service as always. Would definitely recommend.
10/07/12
Thank you very much.
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
I was very pleased with your service, I shall be using you again
10/07/12
No comment left by this customer.
10/07/12
i would like same day pick up if booked before a certain time
10/07/12
City Link stopped this option back in October. Let's hope they decided to bring it back soon!!
I feel the service I received was very poor, I was told to stay in the house all day and ended up taking the parcel to the courier !!!???
10/07/12
came on time and when to the person ontime
10/07/12
No comment left by this customer.
10/07/12
All was very good, thank you
10/07/12
Easy booking and instructions that anyone can understand.
10/07/12
What can i say, The best
10/07/12
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Brilliant service, thank you :)
10/07/12
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Very slow pick up. Reluctant to use again.
10/07/12
No comment left by this customer.
10/07/12
excellent service - many thanks...
10/07/12
No comment left by this customer.
10/07/12
The Monkey always gives great service, easy to contact with any queries. City Link I use all the time, absolutely fantastic next day service
10/07/12
That's music to our ears!!
No comment left by this customer.
10/07/12
I was very happy with the service. It was easy to place the order and the courier collected the parcel nice & early. Thank you
10/07/12
No comment left by this customer.
10/07/12
Fantastic service. Thank you :)
10/07/12
No comment left by this customer.
10/07/12
Put prices up without warning and got rid of a service without warning also. but the parcelmonkey service is good
10/07/12
Our Response: Our prices went up in March due to the courier raising base costs for everyone. If you liked the low cost bag option before look out for our new one coming later this month!!
Fantastic service from start to finish, would be nice to tarck collection time
10/07/12
No comment left by this customer.
10/07/12
You
10/07/12
simple and easy service. great!!!
10/07/12
No comment left by this customer.
10/07/12
Fab service as always thank you PM
10/07/12
loved the service, thanks
10/07/12
just like pick up time
10/07/12
No comment left by this customer.
10/07/12
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