We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,786 reviews.
1st rate service, as always
07/10/12
Collected on day as promised.
07/10/12
Courier delivered my parcel all packaging torn, and item in more the 35 pieces will not use again. Will continue to use night freight
07/10/12
Very good and have recomended your service
07/10/12
The collection date was delayed without any reason. The function of complain was useless for me.
07/10/12
Great As Always
07/10/12
Awesome
07/10/12
Parcel was not collected on date that was agreed, had to ring parcel carrier to find out why, no explanation given
07/10/12
1st class service
07/10/12
No comment left by this customer.
07/10/12
Parcel was not collected the day it should have been and not delivered in time.
07/10/12
It would be great if you could inform your customers about the hour that the drivers come to pick up the delivery
07/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
3 days later and no parcel. Also, could not track it on the website
07/10/12
Collection and Delivery was very good.
07/10/12
Excellent fast service, would definitely use again!
06/10/12
Delivery attempted twice to an empty house (CO12 3BJ). After extremely long phone calls it arrive & driver thought it was funny. Disgraceful
06/10/12
Our Response: We do not employ the drivers that work for the courier companies you choose to book with via us. However we are very sorry about this and will talk with the company concerned.
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
Good value and picked up as arranged and delivered within 24 hours. Ace service!
06/10/12
First time using a courier, I especially like the bag that's bought as I don't have a printer. It made it very easy, thankyou!
06/10/12
Thank you very much for booking our new DX service.
No comment left by this customer.
06/10/12
Sent a v.important parcel to Sweden with a commonly used address. Was not delivered! Being returned to me.Will cost to send again.Not happy.
06/10/12
Our Response: The decision to return the item was not made by ParcelMonkey but by the Global courier you selected. However we are sorry about this.
superb service and good value,can you make paypal a payment option?.........
06/10/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Excellent service. Collected and delivered on time as promised.
06/10/12
No comment left by this customer.
06/10/12
easym quick and competitive price
06/10/12
once again great service
06/10/12
No comment left by this customer.
06/10/12
absolutely fantastic service. many thanks. you rate 5 stars for me.
06/10/12
No comment left by this customer.
06/10/12
5* service as usual
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
The pick up was on time and delivered the next day i cant fault it. Absolutely amazing service, will use again.
06/10/12
Easy to use and collection and delivery was very prompt. Excellent service
06/10/12
No comment left by this customer.
06/10/12
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