We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,787 reviews.
An approximate collection time via txt from the driver would be a great asset and would prevent people wasting a whole day waiting in.
08/10/12
No comment left by this customer.
08/10/12
I really can't add anything - the parcel was picked up and delivered as promised. A most satisfactory service.
08/10/12
Absolutely wasted my time... As i worked out collection driwer was knocking in a wrong door and both times i had to drop the parcel off myse
08/10/12
Our Response: Sorry about that but we can't control the individual actions of a courier driver should they knock on the wrong door.
it works!
08/10/12
next day delivery,spot on
08/10/12
No comment left by this customer.
08/10/12
In all day but noboday came. No one at the courier when I phoned, so had to arrange for pick up on Thursday when it should have been Tuesd
08/10/12
No comment left by this customer.
08/10/12
Excellent service as always
08/10/12
Yet again Courier failed to another courier and I had to take it to their depot. Poor poor service from your courier
08/10/12
No comment left by this customer.
08/10/12
Great stuff - cheap and reliable
08/10/12
No comment left by this customer.
08/10/12
paid for pick up today and it just didnt happen...Citilink as usual.....1 in 6 bookings go wrong. This is very poor.
08/10/12
Would be VERY helpful to indicate how long delivery will take! 1,2,3,4,5 days etc.... expected 1 day but took 4 days
08/10/12
excellent - went like clockwork
08/10/12
fast service thanks
08/10/12
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
It would be really helpful if a morning or an afternoon collection time could be indcated to save having to wait all day
08/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Excellent service great prices
08/10/12
Arranged next day delivery but items arrived a day later. Bad automated phone answering service. However, excellent delivery team. All fine!
08/10/12
Parcel picked up on time. Happy with Service
08/10/12
No comment left by this customer.
08/10/12
THE SERVICE WAS VERY,VERY GOOD. FAST DELIVERY AND NO PROBLEMS AT ALL, ALSO A VERY POLITE AND FRIENDLY DRIVER.
08/10/12
It would have been another "very good" had the courier come on the day it was originally booked
08/10/12
No comment left by this customer.
08/10/12
good services but your prices are getting too expensive these days!!
08/10/12
We still offer the best prices for City Link despite their price increases implemented to all in March. Take a look at our new DX bag service if you want to save more money!!
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
i send round parcels and you don't recognise them
08/10/12
Our Response: Our quotes are based on length, width and height dimensions so all shapes and sizes are accepted.
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
Excellent service as always
08/10/12
Delivered to wrong address. 9 mile trip to collect. Driver did realise and tried to correct but we had already collected
08/10/12
Unfortunately I have just heard from the person who received my parcel and it has been damaged in transit with you, I willingly be emailing
08/10/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
