We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
Great Service guys keep it!!!!!!!
11/10/12
GOOD SERVICE AS USUAL. THANK YOU
11/10/12
It would be useful to have a text to indicate a time frame, then less deliveries will be missed
11/10/12
Very pleased. A very good service Thank you
11/10/12
No comment left by this customer.
11/10/12
Have had several instances where collection has not been made and 1 item broken. Generally ok
11/10/12
Just lately the service has gone down hill drivers not collecting(yesterday) parcels not being delivered & some back to us.
11/10/12
No comment left by this customer.
11/10/12
a Service I could not trade without first class
11/10/12
I have just sent a email. I am furious right now.
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
Paid for a Friday pick up, waited in all day - nobody came - then came late Monday afternoon. Rubbish
11/10/12
Our Response: On behalf of the courier concerned please accept our apologies.
I was glad to have my order queried as I had inputed the amount wrong
11/10/12
No comment left by this customer.
11/10/12
PARCEL LOST - NO WAY OF GETTING IN CONTACT. TERRIBLE.
11/10/12
Our Response: Have you sent us a message via our online CRM system?
Really good collection and delivery, and reasonable pricing. Will definitely use this company again.
11/10/12
Thank you very much.
Collected and delivered as promised. Will use you again. Will you be doing smaller prices for smaller items for Christmas?
11/10/12
LEAVE IT ALONE WORKS WELL AS IS_ITS EASY
11/10/12
Couldn't be happier. Easy to organise and helpful staff when needed, at a price that cannot be quibled at. One very delighted customer here.
11/10/12
great next day collection, great detailed tracking, quick delivery to nether end of New Zealand - and half the charge of anyonme else
11/10/12
It proved to be very easy to set up the account and then arrange a collection
11/10/12
No comment left by this customer.
11/10/12
item recieved on time and super fast. thanks very much. very easy service to use. couldn;t fault any of the process. 100% recommended
11/10/12
fast, reliable service, will use again
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
very quick and easy to book, would use this service again as it is much cheaper than Royal Mail
11/10/12
VERY SATISFIED
11/10/12
absolutely no problems at all. great service and brilliant price. thanks!
11/10/12
fast,quick, easy and efficient service totally reliable highly recommended
11/10/12
No comment left by this customer.
11/10/12
You refused to pick it up and now I can't get hold of anyone on any of your contact telephone numbers!!
11/10/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
Excellent as always
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
pm or am collection time could be an improvement other than that all good
11/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
would have liked if a strong bag would have been supplied for the item being sent
11/10/12
We do offer a service where the bag is supplied.
No problems at all.
11/10/12
More than pleased with the service would definately use Parcel Monkey again.
11/10/12
Thank you very much.
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