We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,786 reviews.
Exellent service like always!
04/10/12
Excellent , Keep up the good work and reliable service.
04/10/12
You didn't collect the parcel and haven't give me a refund - really dissapointed.Please contact me on 07767220500, to arrange.
04/10/12
The usually grumpy City Link collection driver was so happy and helpful this time; Hooray, and about time.
04/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Easy to book, collected on time, delivered swifly, what more could we want!
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
really efficient - thanks
04/10/12
Great service & good value once again.
04/10/12
did not collect, i had to chase, still don't know if with customer 1 week after booking
04/10/12
Easy, and quick to use!
04/10/12
No comment left by this customer.
04/10/12
Excellent service from parcel monkey as always. Clive the driver at city link is very helpful and friendly!
04/10/12
Have no idea if parcel arrived. Was unable to track. As recipient was expecting it and has not contacted me otherwise I assume it arrived!
04/10/12
No comment left by this customer.
04/10/12
My first time using this service and it was made easy. Collected from my neighbour and delivered the next day perfectly. Thanks!
04/10/12
will use again
04/10/12
comms after booking could be clearer
04/10/12
Your service is always excellent - however Citylink did not turn up and took to depot myself
04/10/12
despite confirmation of collection, no-one turned up. neither the 2nd day or 3rd day. something to do with Courier/parcel monkey systems
04/10/12
Good service
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Better than my last (first) dealing as the courier company (city link) broke the chair that I sent
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Even thpough you pay for delivery next day, Parcel Monkey/Courier say if they don' deliver thats fine as its not guaranteed. VERY UNHAPPY
04/10/12
Our Response: Yes that's correct. Many things can impact on delivery so our standard service is not guaranteed.
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
You lost my parcel, I lost a day waiting in for it, your operator told me it was Warringtons fault, but the parcel was at Wigan.I cold do on
04/10/12
Good service, picked up and deliverd on time as requested, very happy customer
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Collected without fuss before a label was available - so why the insistance and delay of printing own lables ???
04/10/12
Great service, good tracking, will use again, It's very easy to use :-)
04/10/12
Paid for next day delivery - item collected Thursday but not delivered until Monday.
04/10/12
No comment left by this customer.
04/10/12
Great Service as always. Highly recommend
04/10/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
